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p/hiver
Making email collaboration a delightful experience for teams
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Kevin William David
Hiver 2.0 — Shared inbox management for teams
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Hiver is an email collaboration platform that helps you manage shared inboxes like info@, contact@, or support@ right from Gmail.
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Niraj Ranjan Rout
Maker
Thanks for hunting us, Kevin! Hi Product Hunters, I’m Niraj, the co-founder and CEO of Hiver. Hiver is the best tool for teams using GSuite/Gmail to manage shared inboxes like support@ and info@, and we’re very excited to launch a new and improved version of Hiver - Hiver 2.0 today. Here are the features that we’re releasing: Views: Views help users sort emails based on who they're assigned to and what the status of those emails are. A very significant upgrade over the basic Gmail filtering experience. Customer surveys: The most seamless email-based experience for collecting feedback that you'll find anywhere. Embed a customer satisfaction form into an email with just a click, and get rich, super useful reports instantly. In addition to this, we’ve also rolled out roles and permissions, giving account admins very deep granular controls over which users can access which Hiver features. We also just enhanced our heavily used email Notes features with a very powerful and fast notes search, that is deeply integrated with the Gmail search experience. We didn’t just stop with features. We’ve also just launched our new logo. A stylized, minimal evolution of our existing logo that helps bring to life our values of team collaboration and productivity. You can read about the evolution of Hiver and our redesign here: https://hiverhq.com/rebrand-2019 We'll be around all day answering questions about Hiver, about the redesign or literally anything about email and email management. We'd love to hear what you think!
roshan cariappa
Excellent! Great work, @sudipta_borah!
Sudipta Borah
@carygottheblues Thank you! It has been an excellent team effort. Do try our product. I assure you will love it even more. :)
Tejaswi R
Love the new refreshing yellow in the redesign! Looking forward to test out the customer surveys. Nifty addition.
Niraj Ranjan Rout
Maker
@tejazz89 Thanks.
Matthew John
Love Hiver's new look! Among all the upgrades, I really look forward to checking out the customer surveys in email experience. What all can one do with the CSAT functionality in Hiver? Any specific workflows you had in mind while launching it?
Niraj Ranjan Rout
Maker
@tmatthewj Glad that you like the new look. While launching CSAT, the key ideas was make it a part of the email being sent out as a response, so that its really easy for the recipient to rate, We also wanted to build a simple three level rating system. We started from there, and continued building on feedback from early users. A couple of things we built were feedback were (1) making CSAT an integral part of our reporting module, and (2) a lot of safeguards to prevent fake/erroneous ratings. Hit me up on niraj@hiverhq.com if you want to know more. And please do try out Hiver and let us know what you think :)
Akash Bhat
Great product and even better support. I'm excited about the souped-up notes feature - we've wanted that for a while now. Good stuff, team Hiver.
Niraj Ranjan Rout
Maker
@akashkj Thanks! Our support also recently got an upgrade. We already have 24x5 support, and shooting for 24x7 soon. Read more here: https://hiverhq.com/blog/hiver-e...
Himanshu Gupta
The way to go Hiver 🤗
Niraj Ranjan Rout
Maker
@himanshu_gupta1 Thanks a lot!
Mert Aktas
Hiver was always a great product, and 2.0 looks awesome! Well done
Niraj Ranjan Rout
Maker
@mert_aktas Thanks! Do check out all the new stuff we've released, and let me know what you think.
Hiren Patel
Very nice redesign, it look fresh, trustworthy brand and inspiration! Love the way you keep it clean, sober and brand authnticity by promoting ratings from chorme web store, G2crowd and capterra, Best thing is review from Darrell Ten with smile, it's motivate me to trust your brand.
Niraj Ranjan Rout
Maker
@hiren_patel4 Thanks a lot for the appreciation. Do try out the product - I'm sure you'll love it.
Brant Myers
Before Hiver, managing a shared support Inbox was impossible. Hiver ensures that no client requests are missed, that every request is assigned quickly, and that we all have visibility into what others are working on.