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HotelTonight Aces Concierge — A real human to help make your stay perfect
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@rrhoover @karaswisher Thanks Ryan! Nomadic living is definitely an interesting trend - I see it as part of a broader trend toward spontaneous living. Where should I go tonight - Napa? Vegas? A hip LES hotel with a rooftop pool? That's the lifestyle we enable. We'll continue to support this lifestyle and maybe even have a subscription offering (not showing our cards yet tho. :)
@samshank @rrhoover @karaswisher Agreed. Not just in the hospitality industry, but we're also seeing a huge shift in the workplace industry as well. Workers want flexibility.
Great idea. Been testing it. Wish it worked out of check in times. Been using operator for that
@ourielohayon Thanks Ouriel - what would you want to use Aces for outside of checkin/checkout times?
@samshank well many needs may happen only during check-in but could be taken care of before. Eg booking a show ticket or restaurant table. I think you should allow the access to the concierge from the moment the hotel is booked and not just during checkin times. Ps big fan of HT you guys have a rock star customer support
@ourielohayon got it - makes a lot of sense. Good opportunity for improvement for sure!
@samshank What are some common examples of the types of requests you can make to make your stay awesome?
@salomemagazine Early check in. Late check out. Dinner reservations. Room type requests. Hours and locations of the nearest watering holes. Etc. Etc.
@samshank @salomemagazine use the same humans powering this concierge service to hack ordering room service from the app?
It's a very interesting offering from HotelTonight. It would very interesting to see a partnershp between Lolatravel and HotelTonight
@marcosluis2186 Thanks Marcos - Paul and the team at Lola are great so definitely an opportunity there!
use this service often - great to see a REAL HUMAN concierge --- this adds nuance that can't be recreated with a bot --- nice work @hoteltonight
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