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Custom Bots by Intercom — Create your own custom bot, no code required
Qualify leads automatically, book more meetings and hit your number by creating the perfect bot for your business. Your bots work all day every day – starting conversations, asking the right questions and delivering the most qualified leads right to your sales team.
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@rrhoover You guys should create a PH chatbot for Telegram. Messenger bot is cool but lotta ppl use Telegram and the audiences don't overlap mostly. I'd be thrilled to see it on Telegram!
Been eagerly anticipating this release, looking forward to trying it out (and seeing what interesting flows we can build with Userfeed engagement data)
Hi PH friends. My thoughts for the day… 🤓
Automation is happening. And it will RADICALLY change the face of online business in five years, or less. It will get more customers what they want, faster, and make them happier. And make businesses insanely efficient, letting them put their capital to work with humans doing things that humans do best.
We at Intercom are committed to bringing you that future, and first. Today is a big step along that journey. With this launch, any business can build bots to do any thing. And with Intercom Apps, launched last month, you can get more creative than possible on any other platform.
A suggested use for you business… Why not have your bot chat with every single visitor on your site, do the small talk, get qualifying info from them, and line up leads for your Sales team. It can even book meetings, set up video calls, and sign them up for webinars too! We’ve seen top-of-funnel conversion rates increase by almost 40% with these tactics.
Have fun! And get excited for some even crazier stuff to come in the next few months.
Hey everyone, Matt here from Intercom (again). 😃
It’s only been a year since we released our first chatbot for business–Operator. Today, we’re excited to introduce the next generation of Operator with the launch of Custom Bots. This release is a massive step forward in providing entirely new and powerful ways for the 30,000+ businesses that use Intercom to engage the right people on their website and convert them to customers, 24/7.
Bringing together the recent release of our new Messenger and last week’s introduction of the Intercom App Store, businesses can now end every bot conversation with a concrete next step, tailored to each individual, using apps. With the Intercom Messenger + Custom Bots + Apps, you have a complete end-to-end workflow solution that will help you accelerate sales cycles and close more deals, without compromising the customer experience.
Custom Bots are simple to use, taking just minutes to set up and put live. Here’s a quick summary of all that’s new:
✅ More leads 24/7
Your bots work all day every day – starting conversations, asking the right questions and delivering the most qualified leads right to you.
✅ Code-free customization
Bots connect to your tech stack, automate workflows behind the scenes and act as an extension of your sales team.
✅ Accelerated sales cycles
Custom Bots qualify leads and connect you to the best ones when they’re live on your site.
✅ Performance-enhancing apps
The only bot with 100+ apps that encourages leads to take the next best step in their purchase decision.
✅ Growth beyond human limits
From 1 to 1,000,000 leads, your bot gives everyone an immediate response and a consistent experience that grows your funnel.
Custom Bots are available today as a paid add-on with any Intercom subscription. Go ahead and create your first bot and start crushing your number with Intercom.
$99/month? wow. Looks amazing, but can't afford it on top of what we already pay for Intercom.
@anthonygawonlee Hey Anthony. We would LOVE you to try it. Pretty please. Assuming you have visitors coming to your site and you sell things for money, I guarantee it will make you more than $99. I 100% guarantee it.
@eoghanmccabe I have no doubt this product is quality, since I trust Intercom's products. Perhaps, $99/m ROI makes more sense for mid to larger companies to save time—but not a small non profit who can barely afford Intercom service. =)
Congrats on the launch, it looks amazing as always.
@anthonygawonlee @eoghanmccabe Love Intercom but the pricing has been so hard for my customers to work out with the "starting from" text and now finding the pricing for custom chatbots based on customer numbers on the pricing page. Hope this gets clearer in the future.
Great tool but waaaay to expensive for me at an additional $372.30 per month! 😳
Any chance there could be a "Leads Only" version? I don't want to use bots for existing users, only for new leads.
Interesting to compare with something existing and big on the market, non-visual e.g. dialogflow, something very visual e.g. flow.ai but still custom, and something not really custom but domain specific.
Could I use Intercom Bot but at the same time have my own AI solution at the backend which could understand questions and reply with the options?
Seems quite cool. Will users still be able to write personal messages, next to the automated options in the bot? Thinking it would probably be useful when a lead is already somewhere along the funnel. Would be awesome if you can personalize it by events or rules, say from MQL stage forward, show bot. Hell, or account-based that would be even more awesome. Oh, I'm getting carried away! Anyway cool product :)
That’s great and for those who don’t know it is included on the early stage enterprise plan 👍
First I didn’t know so I started to try landingbot.io or botengine,... but custom bots from intercom are definitely the best deal.
I implemented on cyboolo.io in a few minutes without hassle.
Pros:Easy to configure
Multi languages
Cons:It seems there is no AI as sentiment analysis or machine learning to improve the bot
Hey Olivier, we've upgraded Operator again!
We've launched Answer Bot https://www.producthunt.com/post... that actually uses ML to answer on your users questions!
any step further to customize-automate sales make business structures more humane, I'm in
Cool stuff, my company actually uses Intercom... I wonder what is your recommendation - what volumes of messages should we achieve to start considering chatbots? At what stage this automation makes sense?
Hah. We (enthusiastic Intercom users) were just discussing that we were going to look into some chat automation to help with lead classification and onboarding this afternoon. Got back to my desk and saw the announcement email. Going to have a lot of fun playing around with this this weekend! (Catch it in action sometime next week on Bitrise.io 🚀)
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