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Fin AI Copilot — An AI assistant for every support agent
Intercom’s Fin AI Copilot gives every support agent a personal AI assistant. Fin provides instant answers, so your team can stop wasting time and focus on what really matters: forging deeper relationships with customers.
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Nathan Sudds
I've been busy testing out Fin and implementing it for our Intercom Consulting clients, it just keeps getting more and more powerful.
I've been really impressed with the work the Intercom team has been putting into rolling this out to more teams and inboxes.
I love that the focus isn't just on how it can interact with customers but also now Copilot being accessible to the human agents helping them to navigate internal company knowledge to better help customers as well! The AI analyst built-in as well, we've been using 3rd party tools for this for years now but having it built in will add even more benefit.
If anyone is looking to implement these new solutions, feel free to reach out -- would love to have a conversation with you and help you take that step!
We've seen how teams are reluctant at times to turn on AI because of concerns but the sooner you get started the faster you'll realize how beneficial it is and the safe guards that Intercom have in place over some of the other solutions as well!
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Excited to finally get Copilot into everyone’s hands, would love to hear what you think of it.
That's a fantastic solution! I'm confident it will benefit many projects, including mine. If you don't mind sharing, which model is your solution based on?
The design and functionality of the interface are stunning. The UI is incredibly sleek and modern, with a color scheme that is both eye-catching and professional.