Um... this looks heavily "inspired" by Chatlio, even down to the channel naming.

Hey hunters, Matt from Intercom here. We’re excited to launch our all-new two-way Slack integration. It’s the fastest way to convert your hottest leads right from Slack. Here’s a quick summary of what you can do: • Focus on closing your highest quality leads with smart Slack notifications and routing • Respond instantly and stay organized with two-way sync and auto-archive of conversations • Capture lead info in Intercom as you chat and qualify without leaving Slack With Intercom and Slack, you’ll never miss an opportunity and can focus on closing your best leads first. Best of all, it’s 100% free to use with any Intercom product. We’d love you to give it a try and let us know what you think.

It's pretty funny -- I work on a Slack integration, and we used to have a tool built in (called Operator!) that allowed customers to ping us directly in Slack when they needed help. After we started using Intercom, that became basically obsolete, but I really missed having that interaction actually in Slack, where I spend 95% of my day (instead of switching over to the web). Now that Intercom lets us have customer conversation right in Slack (and qualify and close them too) I pretty much have everything I need. Great integration, what a pleasant surprise!

Pros:

Works exactly as expected, reduces context switching

Cons:

None that I've seen yet, but it's only been a day!

This is a great Slack integration. It really does bring the power of Intercom into Slack in a way that's natural and functional. It keeps the conversation in sync between Intercom and Slack as well so that you and your team can float between tools, desktop and mobile. 👏

Pros:

• Easy setup

• Intuitive, feels natural.

• Avoids context switching

• Actionable notifications in Slack, as they should be!

Cons:

• Creates a new channel for each conversation

• Wish there was a "notes" feature so our team could discuss privately like in Intercom

Have been using Intercom at Pretty Instant for years now and this integration will be a great improvement to our workflow!

Pros:

Super convenient to stay in Slack when responding to our site visitors.

Cons:

Doesn't yet support all of the features that Intercom has to offer, but excited for future updates and functionality

Unfortunately, creating a separate slack channel for each customer makes this unusable...

We are pretty happy with Intercom for Slack, things go faster and reduce switching between environments!

Pros:

No need to get out of Slack into Intercom

Cons:

Still need to go on Intercom for some details

🎉🎉🎉

Love it!

The other day I asked for this feature and now it's alive... THANK YOU !!!

Congrats Intercom on launching this amazing app for Slack.👏👏👏 Now Slack users can communicate with site visitors ultra fast, right from Slack! Which means never missing an opportunity to communicate with a hot lead. If you want to learn more about how to use Slack and Intercom together, join us on Feb 22 for a live webinar covering tips and tricks to help you qualify and convert your leads faster. bit.ly/2EbzjBy

I like it!

Great product!

Looks like a great product! Will give it a try

Great!

This is such a great integration, well done Intercom! Super excited to get this into the hands of our customers. I especially like that it will automatically spin up a unique Slack channels so you can communicate with your site visitors right from Slack. The ability to qualify while in-conversation is also :100:.