G’day hunters–me again, with what’s perhaps Intercom’s biggest release ever. No joke. Today we launched the all-new Intercom Messenger. And it’s incredible. We’ve reimagined what a Business Messenger should be, going beyond just chat and opening up a platform that helps businesses accelerate growth across the entire customer lifecycle – acquisition, engagement, and support. Here’s what’s new: 1. Customizable home screen: Like the perfect front desk for your website or app - create tailored experiences for leads and customers when they open the Messenger. 2. Messenger apps: Complete actions in the Messenger seamlessly with a growing library of apps for Stripe, Statuspage, Shopify, Google Meet, Aircall, Product Hunt and more. 3. Extensible platform: Create your own Messenger apps to suit your unique workflows – and enable entirely new ones. Plus, there are new customization options, sounds and more. Best of all, the new Messenger and new apps are 100% free to use with existing Intercom subscriptions. Head over to our website to learn more - www.intercom.com/messenger - or watch our live event - https://www.intercom.com/webinar... - hosted by our VP of Product Paul Adams, today at 9:30 am PT. We’d love to know what you think!

This is a brilliant move. Intercom's hit the level of scale where they can support an app ecosystem and if done right, we'll see a ton of makers and companies build apps for their Messenger. We're happy to be a launch partner (thanks to @imkmf's work). The first app allows you to display your PH product post inside Messenger (GIF how-to above) but we'd also like to build more apps that makers might find useful. Ideas/feedback!? 😊

Not cool. Good artists copy. Great artists steal? https://www.kayako.com/live-chat... Sorry!

It has been fantastic working side by side with the people at Intercom and be part of this launch!

Pros:

It is an amazing tool. It is literally a new way to interact with your customers and prospects without leaving Intercom.

Cons:

Don't see any right now.

We've had a great time building an app for the new Messenger that we use internally. Intercom uses a really interesting take on app integrations that I haven't seen before. It works surprisingly well and is easy to develop for. Definitely lots of opportunities for companies to speed up their workflow here with little effort.

So simple and so mind-blowing. This basically kills our current stack - Smooch, Elevio (knowledge base), Front. Thank you Intercom for bringing all the essential tools required for supporting our members at Feeld.

As an Intercom integration partner (Statuspage), we're big fans of the new Messenger and can't wait to see customers using it to support their users during downtime. Would love any early feedback from customers using the app!

Love the new Messenger! We’re thrilled to add an app to the marketplace - allowing visitors to start an audio call with you directly through their Messenger window. We know that’s just the beginning and can’t wait to see the ecosystem develop. The Intercom team provided an easy to use framework and were highly responsive (and fun to work with!) throughout development. It’s been hard to keep it quiet :) Here’s a quick look at Aircall Now on Intercom Messenger: https://aircall.io/aircall-now/

Bad system

Pros:

nothing to share

Cons:

Bad system

I understand Intercom is trying to move upmarket into inbound sales. Unfortunately, I don't see many improvements for those of us that use Intercom as a simple customer support channel.

Looks awesome! Congrats on the launch! 🎉

Price strategy - American companies have to consider the economic situation in other countries when creating their price lists. I guess the product is unacceptable for many parts of the world. Why not try to get the market before a cheaper alternative is presented there?

Pros:

Great features and seems very intuitive (I haven't started the free trial)

Cons:

The starting price is unacceptable for startups in Eastern Europe where somebody will most probably build a cheaper alternative soon.

This looks great! Just waiting for this to be rolled out globally. Can’t wait for it to be rolled out to our app, hope we come soon! 🤞

I both like it and am cautious of it. It's sure a great way to get your product updates out, interact with customers at a deeper level, etc. So definitely great for businesses. But for customers it's a layer of extra noise. Intercom is installed on so many websites that i doubt that leads (and even retained users) will check out product updates, or sign up for newsletters via Intercom. Just imagine every other website pour so much information on you within just one tiny widget.

This looks incredible! A total game changer for the way people use messaging with customers and clients. I am excited to see what apps are developed 👏🏻

This is really cool... especially checking order status, reordering cards, requesting demo.. way to go

I don't understand pricing. Is it another product or just some addition? How much does it cost to have this messenger?

Like it so far. :)

Pros:

Everything you need in one messenger- literally everything!

Cons:

integrate more apps (looks like they're working on this though)

This looks neat and very fruitful for SaaS products.

In any social application, and even more so in a messenger, the main point is users' support. This includes responses to complaints and the assembly of feedback for future updates. So small messengers need to have one of these. If you are new to this, I would recommend an outsourced customer service. They are professionals, and you will understand what is going on very quickly.