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Jaco — Watch and analyze your users’ behavior
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@ourielohayon Great question, there are a couple of main differences.
Jaco is much easier to install and is able to capture much more refined user experience, allowing you to see not only the "big" things like mouse movements, but also dynamic content, load times, spinners etc, all with a single line of JS and without any deep integrations into the code.
On top of that, we allow you to detect and find common user behavior issues.
@dannifriedland are you certain you re the only one to allow that? how about mobile apps?
@ourielohayon I didn't say that we're the only one to give you that, but that's the main differentiator between us and clicktale for ex,
We're aiming to launch support for mobile apps in the following weeks.
One of the limitations we've run into with HotJar is that it failed to record scrolling inside the scrollable div. Can Jaco record it properly?
Hey hunters, my name is Danni and i'm the CEO and co-founder of Jaco,
This is our first time on Product-Hunt, and we're all extremely excited!!
Jaco records every user interaction, event and mouse movement, allowing you to see an high-quality movie of your users, and get real-life feedback on how your users actually use your application.
We've created Jaco out of frustration with existing user-testing/support/analytics tools, combined with our deep love for the web.
We've worked hard this past few months making Jaco the easiest & most accurate session recording tool out there,
But our main goal is not only give you an easy way to see your users, but also mark the interesting things you need to watch.
I'm happy to give all product hunters a 20% discount using the code: PRODUCTHUNT-LOVE
(You can enter the coupon on the billing page after you signup)
I'm here to answer all of your questions!
Ask away!
@yanavlatchkova We do process them, maybe you're experiencing some issue, do you mind sending me an email: danni at getjaco.com
That's some serious pricing right there. But it looks fantastic. Keen to see how this progresses for you. Nice work.
@1greigcranfield Thanks Greig! we aim to give the value for that price :)
@dannifriedland I'm sure it does :) I'll give it a try and send out to some of the UX community down here in NZ.
I like the free plan, but the price jump from it is insane! I rather use something like Hotjar. I woulda given this a try if you had a plan around $50 or so. Just my opinion...
@dilyaraskar i appreciate the input, and that's exactly why we created the free tier, keep in mind that our aim is to provide you with a much higher level of accuracy than HotJar, but if that works for you, than great!
@dannifriedland I appreciate that, but remember that there are many entrepreneurs with online platforms like myself, who would really appreciate your software, but unfortunately cannot budget for it, so they gota settle for less, like Hotjar. It would open your market more and be very appreciated if you lowered the first priced tier a little lower. I'm in Canada and our economy sucks right now, if your price for the first tier was like AT LEAST $90 a month, I would give it a shot. You gota think of the small guys :( . Anyways, the 20% is still nice, im sure there were many who appreciated it!
@dannifriedland Nice looking product. Can really help pre-product/market fit companies.
Couple questions:
1. Do you guys support Single Page apps? Ember, Angular etc.
2. Whats X weeks retention mean in the pricing tiers?
Frankly if this works great, it could be a better way to get user insights than videos from usertesting.com.
@shekyboy
1. We sure do, the more Single they're, the better it works :)
2. The X weeks retention means that we'll store your sessions for X weeks/months until we delete them.
Awesome product...a little creepy though lol. The bummer about the free tier is that now the users are going to know they are being recorded because of the logo.
@rickats There are a lot of differences, the most noticeable one is the recording quality, if you're running a complex application, you will get far better results using Jaco.
We also detect common patterns and issues, sending you interesting sessions you should watch, and allowing you to find exactly what you need, when you need it.
I think that if you give us a try, you'll easily notice the difference!
Congrats on the launch! This looks fantastic, I'm eager to get the team to use this.
I have a question about reporting, will we be able to download the report before the retention time expires?
@perazamichael Hi Michael, we send custom reports to our paid customers.
@svenvd_zee The website owner chooses which users he wants to record via our API calls
@dannifriedland @svenvd_zee how about what should/shouldn't be recorded, for example, credit card numbers? (ok saw the FAQ and you mention this)
@johntheoak @svenvd_zee We support two modes, by default we simply do not record any user input, you can enable user input recording, when enabled, we'll still not record passwords/credit cards.
On top of that, you can censor parts of your application that are sensitive.
As an early Beta user I have to say that this product and the team behind it are both awesome, the amount of innovation it brings to the table is with not doubt huge. Take it for a test drive.
@Dannifriedland Really useful tool, we've already have some valuable insights into user behaviour and were able to validate some of our hypotheses! One question - did you guys also work on ensuring the snippet doesn't slow down site speed? what was the result?
@grinbee We sure did, for the majority of cases it should have almost no impact, if your site is especially heavy we can run a detailed performance check for you.
@heathmont We most definitely are! if we're not, i'm buying you coffee.
@heathmont what email did you subscribe with? better yet, lets move this conversation to email, contact me at danni at getjaco.com
Just tried this out on my personal site - works great, really nice product!! Excited to try this out on a clients site. Great job!
@murilocappucci We sure do, the first launch will be for mobile web(within the next couple of weeks) and later on native mobile as well.
@dannifriedland @murilocappucci That's great to hear! When this works for native mobile apps I will be on board 100%. Great product.
@stephenmarklevi @dannifriedland @murilocappucci lookback.io should work on android and iPhone today..
This is a game changer! After experimenting with the Beta for quite some time, I managed to get tangible insights to how users engage with my site and consume content and managed to translate it to better conversions. A killer product with many delightful touches.
Hey Danni - we currently subscribe to Fullstory. How is this different? Design feels very similar.
@jimmymackin Although we ultimately share the same goal, our aim is to provide you with insights into what you should fix VS analysis, we're doing that by a combination of features:
You can see the session timeline on the sessions page
Each session gets a customizable session score, the higher it is, the more relevant it is(and packed with information)
The next features we're planning to launch will focus on even deeper insights into your application & users.
@uxdzen Thanks! Regarding the price, also i'm biased, but if you compare it to usability testing or support tools, it's not that much.
@juangmrtz @iamnineblack @uxdzen If you ever used Sessioncam, give us a go, you'll be pleasantly surprised. the difference is huge.
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