So happy to be launching this today –– Jam's biggest launch yet! Meet Jam for Customer Support, a new product to help you fix customer issues faster. Let me give you a product tour! (so excited for you to see! 👀) Here's how it works: 1. Support agents can request a screen recording right from chat support. 2. The customer easily records a video, right from chat. 3. The agent gets back a link to share with engineers. It's got all the details devs need to debug the customer issue! - Screen recording - Console + network logs - Device/browser/OS data - Session info - Custom details like User ID, etc 4. Agents can share it with engineers as a link, or one click create a ticket in your issue tracker (Jira, ClickUp, Linear, etc). 5. When devs open the ticket, they can see what the customer sees –– no back-and-forth follow ups needed! 🍻 I am so excited for you to try it out, we support Intercom today, with more helpdesks coming soon. Happy launch day, y'all – see you in the product! 🎉

Helll yesss! Can't wait to play with this, congrats Dani and team

I am already see my inbox getting less chaotic! If only it could also handle my coffee breaks that would be perfect!

before i saw similar tools, but the added features here like automatic dev logs set this apart. It’s great to see innovation in customer support tools

before i saw similar tools, but the added features here like automatic dev lots set this apart its great to see innovation in customer support tools!

Wow - seeing this go from an idea in a doc to a real-life product was so cool. So excited this is out and to get to know the community who keeps our industry running - support! Y'all are the MVPs and this is for you!

Congrats on the launch! Looks super exciting 😊 two questions that come to mindfor our use cases 1. Are you planning on integrating Zendesk as well? 2. Are customers able to record network logs from other apps & record their entire screen? (e.g. being able to share a bug report for a web REST API they're testing using e.g. postman)

Love it! Jam on! 🍓

Getting screen recordings from customers makes it so much easier to understand issues. This feature saves time and reduces back and forth communication.

To include device logs automatically is a huge plus. It provides context that engineers need to fix bugs faster and more accurately.

Appreciate how this tool takes the guesswork out of identifying bugs. It eliminates debates about whether a bug is real or not, making the support process smoother.

Our customer support team is going to love this update!! Congratulations Jam team on this awesome launch 🚀🚀