JivoChat — Support customers on 11 channels including Instagram

Great tool! We will need smth to control over insta, Fb, twi, TG; We also use Intercom and Hubspot. Do u have integrations with them?

Hey Product Hunt! 👋 I’m Igor, Head of Growth at JivoChat. For some reason we never did a launch on Product Hunt before. But now, when our Instagram integration is released, we just can't stay silent anymore... 💣 We are super excited to share JivoChat with you today!🎉 So what's JivoChat? It is a powerful business messenger that can be connected to almost any communication channel and bring all those messages and calls from your customers into one single app. We like to think of it as a communication toolbox that can be customized to the specific needs of different businesses. We know, there are many communication tools on the market, here is why you might want to consider JivoChat: 🌮 One app to rule them all JivoChat is the only app you would need to communicate with customers. Live Chat, Instagram, Email, Facebook, Apple Business Chat, WhatsApp, Phone, SMS, Telegram, Viber. Every message and call lands in one dashboard. 🌮 Outstanding support We believe that if you trust us with your business we should be there to support you 24/7. Our tech support is always available to deal with any issues ASAP. 🌮 Built-in CRM Add some structure to that stream of incoming requests. Create deals and move them through the pipeline to close more sales. Or use the CRM as a ticketing system by adding tasks and reminders to make sure every issue gets resolved in time. 🌮 Integrations Easily integrate JivoChat with the most popular tools that you use. Shopify, Wordpress, Wix, BigCommerce, Weebly, MailChimp, ZohoCRM, PipeDrive and more. 🌮 Team Chat Why use different apps to talk to teammates and customers. In JivoChat you can bring all business communications in one place. We hope you enjoy JivoChat and we’ll be happy to answer any questions that you have!

great ! that is very cool solution and we see a lot of opportunities to work with your all-in-one messenger, providing cross-channel instant replies

I really enjoy Jivo, but my biggest problem with is is: There is absolutely no way to organize the messages you receive. How can it be "One app to rule them all" if there isn't any way to organize such as create custom inboxes/folders similarly to how email works? Such as create "Urgent" inbox where all messages with label "Urgent" go to, or create different inboxes for different departments. There is no way to create rules/conditions to automatically label messages (and send them to corresponding inboxes/folders) such as: If email subject = "Damaged product" label "urgent" if message contains = "refund" assign to specific user/department if sender email is = "email@supplierX.com" label "Suppliers/logistics" Creating rules/conditions and automatically assign/label/send to folder/inbox is a basic feature most common email platforms (like Gmail or Outlook) have, and also that most of the Jivo competition has as well, so taking this for granted we were really disappointed in not having it and I admit it made it really hard to move/port something like a simple gmail account to Jivo when this feature is not there. From a while ago we have been trying out all omnichannel solutions out there, all the ones you can find, we have tried them all, from more established and expensive ones to newer and more affordable ones (there were/are a lot of new ones popping up with the pandemic), and nearly all of them have a way to achieve this. I can tell that Jivo is ahead as an established platform, especially in terms of backend UI (the frontend chat widget for clients is still one of the ugliest out there) I admit it I actually still don't understand how Jivo can be such an established platform without any way to have custom folders/inboxes for organizing messages 😓 Don't take me wrong, Jivo is still an awesome package. All that is missing is a way to automatically organize messages into different folders/inboxes/auto label/tag/assign, it feels like a very integral feature that solution like this should have.

I love this tool. It is very solid and stable while being so easy to deploy. Good luck, guys. And thank you for this awesome tool.

Highly Recommended. i use jiovchat everyday. no need to open viber or telegram or messegner or whatsap, even i don't need to get my phone i can call worldwide through the app in my desktop. believe me this service has a lot of features and channels in one place. i hope they add a message broadcasting service to send bulk message to all clients in all channels who contacted us through Jivchat. this will be game changer.

Jivochat has blocked their service from "Afghanistan, Congo, Central African Republic, Guinea-Bissau, Eritrea, Iraq, Islamic Republic of Iran, North Korea, Liberia, Lebanon, Libyan Arab Jamahiriya, Mali, Cuba, Palestine, Somalia, Sudan, Syrian Arab Republic, Zimbabwe and Yemen." If you use Jivochat and your clients from below countries so don't waste your time like me to use jivochat because they blocked those countries under political rules.

Don't get intimidated with JivoChat albeit it is just a small horizontal bar on your front page - IT IS A WHOLE CRM and chat management platform behind it with plentiful of customisations available! I still have not explored fully after testing it for over a month and in love with it when it comes to capturing leads on my page. Awesome tool. The three things that the great JivoChat team can improve on will be: 1) More customisable chat widget (The whole platform is highly customisable, but why not the chat widget? =) - Color theme, text, widget shape etc... 2) We focus on speed for our website and noticed that the JivoChat little plugin took a bit too long to fully load (from their CDN?), thus affecting our page score. 3) Custom SMTP (Or ESP like MailChimp/SendinBlue) to send emails from our own custom domain - For transcript, chat report etc.. Otherwise, great product and keep up your good work!

I love this tool! I use it to send links to chat with my clients. I sell old consoles and I dont have a website. So I just send the client a private link to chat with the JivoChat so they can finish their purchase. I love it! Thanks for creating such a great tool!

Great product, cool and useful features. I am really enjoying the service. And, support is just WOW. Just one thing that is not working for me is, I have connected my SIP number and not able to make and receive calls from that number. But, you can use their number.

I have been using the Russian version for more than a year. It helps a lot for technical support

It seems to me that this is the most popular software today and it is in great demand. There is a wide variety of features to help website administrators. In addition to all this, it is also important to monitor and analyze software and the Onlypult platform (https://onlypult.com/products/bu...) can help with this. I have used it for several months and working with Onlypult will facilitate the process of your interaction with your social networks and will give you access to information that you did not have before.

Been using Jivo for more than 3 years now. Continuous improvements, up-to-date integrations, fast support, reliable service and reasonable pricing. 360 degrees customer service without paying hundreds of dollars.

Whew, guys, at last! =) Good product, really. Welcome to the Product Hunt!

I am using Jivo for a pet project, great service! Congrats on your ProductHunt launch!

Can I integrate with Pipedrive and customize the data JivoChat sends?

naming is cool as well!))

Instagram integration is free, right?

Can I connect my own phone number to your telephony?

Does JivoChat have video calls?