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Kommunicate 3.0 — Automate customer conversations across channels with AI
Kommunicate allows businesses to build, deploy and maintain powerful chatbots on their websites and mobile apps. Introducing Kommunicate 3.0 with Flow Designer, Advance Analytics and Omnichannel integration capabilities.
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@kevin @devashish_m It's always important to communicate with customers, so this is amazing! Great work!
Dear PH Community,
We wanted to take a moment to thank all of you for helping us create such a successful launch on Product Hunt.
Your enthusiastic support and enthusiasm were critical to our success, and we appreciate the time and effort you put into helping us spread the word about our product.
It was amazing to see so many people engage with our product and provide valuable feedback. We are truly grateful for all your kind words and encouraging messages.
Without you, our launch would not have been nearly as successful as it was. Thank you for being a part of this journey with us!
Best regards,
Devashish
Thrilled to see the love and support PH community has shown to this launch! Your enthusiasm, feedback, and engagement have been truly remarkable and gives us the confidence to continue to push the boundaries. We are grateful for the opportunity to be a part of this vibrant community and looking forward to your continued support! :)
@devashish_m - Working closely with Customer Success over the last 7years, I've seen the the progression from canned msgs - to now AI generated intelligent responses. Great to see Dialogflow & other integrations available. Kompose looks super promising, well laid out use-cases on the website.
Congratulations on the launch, keep up the good work!
right @neilroy91 AI and NLP related technology has progressed a lot in the recent years, and with the launch of ChatGPT, things are going to reach next level in the near future. Thanks for your appreciation.
Thanks to @manab_boruah, @sonu_jangra and team to show use cases on the website.
Best of luck for your launch and you tool is looking powerful. Most important is that we don’t need to know coding for building bots. It’s looking great and awesome tool. Looking forward to try it.
Can you able to share that how it will help in SaaS and service base businesses?
Hey @alpesh_vaghasiya2, thanks for supporting our launch. As you mentioned, we have a no-code flow designer so you can visualize and build your conversations.
If you have a SaaS product, you can place the bot within your product and have it answer your frequently asked questions. And if the customer needs immediate attention, he/she can be routed to a live agent.
The bot can also be used to teach users about your new features.
I have personally used Kommunicate for the last few years and can vouch for the product. It's simple on the surface but packs so much metal in the middle and is highly customizable. Good stuff, @kommunicate team.
Congratulations on the launch of Kommunicate 3.0.2 on Product Hunt! 🎉
I took a look at your product and it appears to be a powerful tool for customer support and communication. The new features and improvements you've introduced in this version sound impressive. The integration with Jira and Zapier is a significant enhancement, as it allows for seamless collaboration and automation, enabling teams to streamline their support processes.
I also appreciate the addition of the chatbot builder, which empowers users to create customized chatbots without coding. This feature can greatly improve efficiency and provide consistent responses to common queries, enhancing the overall customer experience.
The analytics and reporting capabilities offered by Kommunicate 3.0.2 are valuable for businesses seeking to gain insights into their customer interactions and support performance. These insights can help optimize processes, identify areas for improvement, and ultimately provide a better support experience.
To further engage potential users, showcasing real-life examples or case studies of how businesses have benefited from using Kommunicate can be impactful. It helps build trust and demonstrates the practical value of your product.
Lastly, it would be beneficial to provide a clear pricing structure and the different plans available. This allows users to easily understand the cost and features associated with each tier.
Overall, Kommunicate 3.0.2 appears to be a comprehensive customer support solution, empowering businesses to provide efficient and personalized support experiences. Best of luck with your product launch, and I look forward to seeing its continued success!
We will incorporate more changes on website to highlight case studies and benefit, we have listed some of the case studies here: https://www.kommunicate.io/case-...
Thanks @atharva_bondre1 for taking out time in looking at the product and sharing detailed feedback.
@atharva_bondre1 thank you so much for taking the time out and check out our product. We will definitely work towards showcasing more use cases, thanks for the suggestion.
It's finally here! Congrats to @manab_boruah and the team. The customer success industry will get a good boost from it!
Thanks for the shoutout @barun_sharma ! We are really excited about this launch. Please do signup and try the product for free. We love taking feedback and work towards it.
Congrats Devashish on your luanch!
With many years in eCommerce & managing a large scale CRM platform for our Customer Success team, I find this is a potent blend of live chat, chatbots, and helpdesk automation.
Keep up the good work!
Thanks @maxtpham , good to see your comment.
Would like to learn from you as what is the major challenge you see while managing a large scale platform?
@devashish_m, at large scale, as the customer happiness is tightly tied to our Risk & Lost + and is directly related to our profit & LTV, so every decision we made must be carefully tested and measured from the multiple metrics (from our internal model).
- the hard thing: not so easy to apply brand new things
- the good thing: we have data before making any decision
We have tried with Chatbot, but no luck, it was not successful as expected and we are still operating a large CS team. But anyway, we will be back to the Chatbot solution sometime in the future. Definitely, it will add value to both side customers and the company.
Good luck with your launch and your product!
Text-based communication/ chatbots help fill a niche that phone calls used to fill. So having products like this is crucial.
Good luck guys and I can't wait to see the product in the top 5.
Thanks so much for your support @stepan_cherkasov . Our idea is to delegate day-to-day tasks to the AI bot so that humans can focus on the things that matter the most.
We are too rooting for the Top 5 spot.
Thanks again for the support. Much appreciated.
Congrats @devashish_mamgain for the launch. Haven't used the product personally yet, but can certainly vouch for the team behind it. May Kommunicate be the frontrunner in the AI & live chat space.
@devashish_mamgain @satadeep_biswas Thanks Satadeep for the support
Looks great! Loving the flow designer. Congratulations on the launch @devashish_m and team!
@sunny_sogra Really appreciate your support! We can't wait to see what problem you would solve with Kommunicate.
Thanks a lot for supporting our launch @qudsia_ali . Please don't shy away from signing up for FREE. Let us know how you like it.
I have used Kommunicate in the past and had personally worked with the team on building some great features which are a must-have. Super excited to see the list of new features on the offer. Great going @devashish_m and team
Thanks @bartdrijver97
I see that Taglayer also focusses on improving customer experience, in your view what is the most important thing in customer experience that any organization should take care while automating the customer interactions?
@devashish_m We're more focussing on the website experience, driving more people towards conversion by personalising websites, mailings, notifications, and retargeting.
Although I'm a big fan of automating customer interactions. We might want to use something like Kommunicate for our PH launch!
Thanks for sharing your views @bartdrijver97
Rightly mentioned, Personalization plays a key role in customer experience
Are you aware of any dedicated insurance platforms tailored specifically for companies deploying AI products? My cofounder and I are building an Insurance for AI and we would love to chat with anyone who needs insurance or is building in this space :: https://tally.so/r/w8zNWO)
@devashish_m Howdy! I think companies that produce AI products can greatly benefit from having corporate insurance that specifically covers AI-related risks. AI technology introduces unique challenges and potential liabilities, including data breaches, privacy concerns, intellectual property disputes, and algorithmic errors. Corporate insurance tailored for AI can help mitigate these risks by providing coverage for legal expenses, data breaches, errors and omissions, intellectual property infringement, and other AI-specific liabilities. Having appropriate insurance coverage can safeguard companies against financial losses and reputational damage associated with AI deployments.
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