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p/kommunicateAI-Powered Customer Service Automation Platform
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Kevin William David

Kommunicate GenAI - Easily deploy generative AI bots on any platform

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Supercharge your customer support with Kommunicate's generative AI-powered chatbots that can be trained on your documents, FAQs, and Knowledge Base. Deploy them on any website, mobile app, and messaging platforms like WhatsApp, Messenger, and Telegram.

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Devashish Mamgain
Maker
Launching soon!
📌
Hey Product Hunt Community 👋 I'm Devashish, CEO and co-founder of Kommunicate, a generative AI-powered customer support automation platform. We're thrilled to announce the launch of Kommunicate Generative AI on Product Hunt today, aiming to democratise the deployment of GenAI-powered bots across all major communication channels. In recent months, our users have expressed a strong desire for the ability to create and deploy generative AI-powered chatbots not only on websites but also on native mobile apps for iOS, Android, Flutter, React Native, Ionic, Cordova, and various messaging platforms like WhatsApp, Telegram, Viber, Line, and more. So, here we are, excited to introduce the Kommunicate Generative AI solution to you. With Kommunicate, you can effortlessly train your bot using public URLs and documents such as PDFs, DOCs, and TXT files. You can even integrate it with your existing Zendesk and Salesforce Help Centers and Knowledge Bases. Enjoy real-time data access through APIs, ensuring your customers always receive the most updated, accurate, and actionable information. And most importantly, you can hand off the chat to a human agent whenever necessary - because we know that nothing beats human empathy, not even AI. With the Kommunicate Generative AI solution, you can: Train Your Bot Effortlessly: Save time manually training the bot for each intent. Simply update the document or refresh the URL link, and you're all set. Always Be Contextual: Provide contextual responses to user queries with our GPT-4 powered technology, avoiding poor user experiences. Seamlessly Integrate: Easily deploy our GenAI-powered chatbot on any messaging platform, website, or communication channel of your choice. 📱💻 We're eager to receive your feedback and comments and hope to get some love from all of you here on Product Hunt! Thanks @kevin for the hunt!
Franklyn Pereira
Effortless, Contextual, and Seamless are three great adjectives to get my curiosity for a solution to help manage communication across channels. AI is great, however, having an option to always hand-off and add that human touch is key. Congrats to you and team Kommunicate on your Launch. @kevin @devashish_m
Devashish Mamgain
Maker
Launching soon!
Thanks @franklynpereira Ability to handover to human is one of the key differentiator.
Devashish Mamgain
Maker
Launching soon!
Thanks @mogabr
Devashish Mamgain
Maker
Launching soon!
Devashish Mamgain
Maker
Launching soon!
hey @chika_nnaji Buffer seems to be more for automated toolkit for social media, on the other hand Kommunicate is for automating your customer support and service using GenAI chatbots
Manab Boruah
Maker
Launching soon!
📌
🙏 Thank you to everyone who stopped by to show their support for us. And a big shout out to @kevin for hunting Kommunicate. The Product Hunt community is amazing 💖 We are overwhelmed by the amount of support that is pouring in. Your comments inspire us to work even harder. With Kommunicate Generative AI, we aim to democratize the deployment of generative AI-powered bots on all channels of communication for customer support use cases. Please take some time out to try out the product and share your valuable feedback. Signup for Free for a 30 days trial - https://dashboard.kommunicate.io...
Nico Spijker
Pretty cool how expansive the implementation of the tool is, probably helps with getting a bit more of consistency in how the chatbot responds across channels. What does the team have planned for the roadmap in the upcoming months? Curious to learn more about the direction you're taking with Kommunicate. :)
Devashish Mamgain
Maker
Launching soon!
Thanks @nicolaas_spijker for the appreciation. Sharing few things from near future roadmap: - Expanding our integrations support with Zendesk, Salesforce, Freshdesk, and other ticketing/live chat solution to bring AI layer in between to reduce the support queries going to agents. - Expanding support for integrating open source or any other AI platform. GenAI space is evolving very fast, and we believe the customer shouldn't get locked in to just 1 provider. - Voice chatbots What are your thoughts on this?
Millie Crystal
💎 Pixel perfection
Kommunicate GenAI seems like a game-changer for customer support, with its AI-powered chatbots trainable on various documents and FAQs. Wishing you great success as this could significantly enhance customer interactions on platforms like WhatsApp and Messenger. How does the bot learn from previous interactions to improve its responses?
Adarsh Kumar
Maker
Launching soon!
@millie_crystal thanks for your appreciation. We provide insight in our reporting to see where the bot fails to reply and you can train a bot in one click. Moreover, we are working on getting direct feedback on answers from users and looping this to train the bot automatically.
Manab Boruah
Maker
Launching soon!
@millie_crystal thanks for your support. This means a lot to us.
Daniel Zaitzow
Launching soon!
Congratulations on the launch @manab_boruah + @devashish_malakar1 It's great to see Kommunicate Generative AI expanding the horizons of customer support automation. How do you envision the role of generative AI-powered chatbots evolving in the future of customer support across various communication channels? And I guess a question you probably get a lot - How does this differentiate from what is currently on the market ie: What sets you guys apart?
Manab Boruah
Maker
Launching soon!
Hi @dzaitzow, thank you so much for your support. I feel that in the future, instead of having multiple bots across platforms, there will be one single generative AI-powered bot that will be connected to all channels. Once, every channel is connected, the bot will start identifying the same user/customer on different platforms. This will help businesses understand user pain points more clearly, which is usually missed by the naked eye. Currently, in the market, you would find generative AI-powered chatbots that can only be deployed on websites. They are limited to one channel. At Kommunicate, we enable businesses to deploy the bot on multiple channels and bring conversations from different channels under one umbrella.
Daniel Zaitzow
Launching soon!
💡 Bright idea
@manab_boruah Gotcha - so (forgive my ignorance) - Let's say I have customer A and they reach out on my site with email CoolGuy@cooldude.com - We get back to them but they don't respond and then they also send an email, and tweet us about the issue - This system would be able to consolidate that information using the email or how does that function and what channels are we talking about?
Manab Boruah
Maker
Launching soon!
@dzaitzow the system when it develops will be able to identify users based on IP addresses. Obviously this is not possible today. It will be a breach of privacy. Once the user is identified based on IP address, he/she would be cross-checked with his/her style of writing/tone of writing. The bot will identify the best match and notify the admin. So, next time, whenever that same person reaches out, he/she has already been identified, no matter what channel of communication.
Daniel Zaitzow
Launching soon!
@manab_boruah So as it stands the competitive advantage is that the bots are ecosystem / app / platform agnostic but in the future will be linked to IP addresses (if legally viable) to handle tracking and cross communication between platforms?
Manab Boruah
Maker
Launching soon!
Hi @dzaitzow, the IP address scenario was just my wildest thoughts thinking out loud. Our competitive advantage is that we allow businesses to deploy generative AI-powered bot not just on website but on iOS, Android, Flutter, Ionic, WhatsApp, Messenger, Telegram, Line, Viber and more.
Slava Nikitenko
This is a great solution that many have been missing! I'll try these helpers in my support. Congratulations on the start of the project! Tell me, what is the maximum price in the most expensive tariff for using the assistant?
Yogesh Joshi
Maker
Launching soon!
@your_price_booking The pricing totally depends on the use case. The Enterprise plan - which is the highest tier plan starts @ USD1000 per month. This includes all the GenAI capabilities along with custom integrations. I hope this helps.
Anthony Latona
💡 Bright idea
Cool looking platform! It'll sure save time by learning from the site contents instead of manual uploads. Would this work on ecommerce sites too; for product questions and specific help? Congrats on the launch!
Manab Boruah
Maker
Launching soon!
Hi @anthony_latona yes this feature works for E-commerce websites. The bot can provide real time answer to user queries like pricing, product information, reviews. You can train the bot on your helpcenter or your community page so that if that question has been answered before, the bot will provide that answer to the user.
Hans P
Impressive job, Maker! Kommunicate's AI-powered chatbots seem like a valuable addition for customer support. The ability to customize and deploy them across various platforms is a great feature.
Devashish Mamgain
Maker
Launching soon!
Thanks @hans_p yes with GenAI support teams can easily automate their support without the dependency on tech team
Germán Merlo
Devashish, way to go! What an innovative way to effortlessly deploy generative AI bots. That's amazing! You must be so proud of the work you did. I'm sure it will be a great asset to many people. Well done!
Devashish Mamgain
Maker
Launching soon!
Thanks @german_merlo1 for the kind words. Yes, we are proud of our team at @kommunicate
Manab Boruah
Maker
Launching soon!
@german_merlo1 thanks for your support. This means a lot to us.
Rami
looks good
Alex Gavril
Now that's worth exploring! Congrats on the launch! 👏
Manab Boruah
Maker
Launching soon!
@alex_gavril1 thanks for checking us out. Your support means a lot to us.
Congrats on the launch Manab and Devashish. There's definitely a very strong need for AI backed customer support bot. What's your assessment of the market competition? Do you find a lot of competitors with a similar offering? If so, what's your plan to differentiate yourself? All the best with Kommunicate GenAI!
Devashish Mamgain
Maker
Launching soon!
Hi @jgani, good question. Yes, there are lot of competitors in this space. Below are some of the factors that differentiate us: - No lock in with any AI platform: AI space is evolving really fast, we have seen customers preferences moving from Dialogflow to Amazon lex to OpenAI. In near future, there would be multiple AI platforms and what's best will keep on changing. That's why we don't lock in our customer to our AI, or a specific platform. We let customer choose the AI platform and switch from one to another on a click of a button. - Extensive support for Mobile Platforms: We support every major mobile platform Android, iOS, Flutter, React Native, Ionic. Very very few competitors are able to provide Mobile Apps integration to deploy chatbots - Customizable and open source client UI code: We provide easy to customize UI for companies to match it with their brand designs, and also provide an open source client UI code available at our Github repo https://github.com/Kommunicate-io/
Manab Boruah
Maker
Launching soon!
@jgani thank you so much for your support. This means a lot to us.
Abhishek Pandey
Looks amazing, congrats for your launch.
Manab Boruah
Maker
Launching soon!
@abhishek_pandey10 thanks for your constant support throughout our journey ♥️
Akshat Dhabi
This is great and Kummunicate GenAI will surely bring TATs down and bring delight to customers! Congratulations on the launch team!
Manab Boruah
Maker
Launching soon!
@akshatdhabi14 thanks for your support. This means a lot.
Maxym Shlikevych
This will make life much easier for consultants and many other people. Excellent work, inspires various ideas related to AI Wish you luck !!)))
Pranoy Mehra
@geniuslux Thank you so much. We intend to use AI in the most human way possible ✌️. Feel free to try out our product.
Manab Boruah
Maker
Launching soon!
@geniuslux thanks for your support. This means a lot to us.
that's cool guys but to avoid the competition I would suggest to make the process as automate as possible for user to quickly setup for their own purposes and quickly adaptable to integrate and train on their own products/services
Devashish Mamgain
Maker
Launching soon!
right @gobinx_account, that's one of the things we constantly keep on enhancing. Product Led approach is one of the important aspect of Kommunicate. Majority of the integrations are codeless and requires just a few mins to set things up.
@devashish_m that's good because soon this kind of platform will rise if they are no-code to implement
Aleks Tiupikov
My work Google Drive holds about 1TB of data, along with loads of stuff in Slack, Gmail, and Confluence. Sometimes, it takes me an hour or so to find the most up-to-date information, and it's a pain in the butt. It seems your product can just connect them all in one chatbot and allow me to talk to it? That's darn awesome! Can it also scrape images and presentations?
Devashish Mamgain
Maker
Launching soon!
@aleks_tiupikov images and presentations is in our roadmap.
Manab Boruah
Maker
Launching soon!
@aleks_tiupikov great use case you have suggested.
Awesome!! Now it's so easy to create a nice smart and fast AI-based bot. My congrats!
Yogesh Joshi
Maker
Launching soon!
@alex_balykov Thanks Alex!
Anjali N
Clean and efficient design! 👌🏻
Yavor Belakov [Team-GPT]
Congrats on the launch!
Yogesh Joshi
Maker
Launching soon!
@yavorbelakov Thanks a ton! Do give it a try and share your valuable feedback.