Krisp for iOS — Have noise-free meetings and phone calls anywhere

@artavazd_minasyan This is an amazing coincidence, I was talking about the product the other day and today it's here featured on PH. :)

@alphahunter Do you mean Krisp desktop?

@artavazd_minasyan Hi Arto, congratulations on this launch. I’m a long time user of krisp desktop and I get a lot of value out of it. Aside from its core functionality, I like two things about krisp desktop: 1. My audio isn’t shared with anybody (I think?) 2. There doesn’t seem to be any latency I have some questions for you if you don’t mind: 1. I’ve read through your privacy policy and it doesn’t say what Twilio does with regards to recording, sharing or analyzing the calls from krisp. Especially with your background at Twilio, your feedback here would be useful. How much privacy should we expect when using krisp mobile? 2. How many humans at Twilio (or their partners) can listen to our calls and how often do humans at Twilio (or their partners) listen to phone call audio? 3. Let’s say for example that you were still working at Twilio and were using krisp for a phone call with a Twilio colleague - would you talk about sensitive internal topics that could be damaging to you personally or to the company if another twilio employee was listening to your call audio and heard the conversation? 4. Why aren’t these types of details mentioned in your privacy policy? 5. How much latency are you seeing added to a call when using the krisp mobile app? I’m going to this level of depth on my privacy related questions primarily because your privacy policy opens by discussing your professional background in privacy, which I appreciate but am left a bit skeptical about given the lack of detail on what your voip vendor is going to do with your users’ audio data and associated metadata. I look forward to your response because I’d love to be able to use krisp mobile and feel confident that my privacy is being respected without any caveats that I might be unaware of. Thank you. (editing to tag @davit_baghdasaryan as I should have directed the privacy policy questions to you Davit instead of to Arto)

@bgilly thanks for your question. We will indeed take this note and work more on our privacy policy. Twilio is a publicly traded and very large communication platform (>$15B valuation). Probably the biggest. It's used and trusted by literally every type of company (call centers, banks, hospitals, dialing apps, etc). Here is the list of some of their customers (out of 50K): https://customers.twilio.com/ Trust and security is a primary business interest for them. I know this because I was part of the Trust & Security team there. Trust is one of the important reasons why we chose to build Krisp on top of Twilio. Now, to address you specific questions. 1. Krisp calls are not recorded nor analyzed. We will indeed clarify this in our privacy policy. Thank you. 2. Twilio has invested enormous energy and time to obtain sophisticated security certifications such as ISO 27001. It's extremely hard to meet such certification if you are at the scale of Twilio. Their mployees can't listen to real time media without going through extensive access control hops. It's architected similarly to AWS. The real time media is not stored on disc by default so I'm not sure how someone could even be able to eavesdrop if they really wanted. 3. Millions of enterprise users already communicate sensitive information using apps built on top of Twilio today. Twilio has many small to very large enterprise customers. 4. Noted. Seems like we must do a better job of detailing how Twilio processes voice data in our privacy policy. 5. Our algorithm is adding 15ms latency. We see no degradation in the call. The latency added by network has way more impact. Please let me know if you have further questions. Happy to address these and go deeper.

@davit_baghdasaryan Thorough reply, thank you for that. Point #1 nails it and that's all I'd want to know. Solid. Your clarification on Twilio's policies is helpful. Good to know about the algorithm latency. The network latency is key here, I agree. Part of what drove me to ask you about this is Zoom. When on a Zoom call using their dial-in numbers (as opposed to using their app to join a call), there is enough latency to make fluid conversations difficult at times. I could see adding another VoIP route in between the callers and Zoom could make it even worse. Not much you can necessarily do about that, so I was just curious to hear your general thoughts on latency through Krisp mobile. I'll give Krisp mobile a try for some regular phone calls and see what the total latency (algorithm + network) feels like. All the best to you guys with this new venture into Krisp on mobile!

@tonydehnke it comes completely free for now. We will add unlimited minutes in coming versions.

@tonydehnke We ❤️active feedback loop. We just made a decision to increase limit to 240 minutes/week. Although it has cost implication on us.

@artavazd_minasyan I get that.. I think launching without displaying the pricing (especially as you have a current user base that is quite loyal) is a bit dangerous. The sooner you publish pricing the better, so you don't end up disappointing or upsetting people regarding price.

@artavazd_minasyan @tonydehnke Krisp is a freemium product meaning that there will always be a Free version of the app. Pro plan is just not there yet.

@tonydehnke @artavazd_minasyan I am still unclear on this limitation... especially on the iOS version. Does the processing take place on the device? Or thru your servers? I also agree that "dropping a call" is not an ideal method.

@lukethomas14 Thank you.

@rrhoover gracias!

@mert_aktas Thank you.

@new_user_3a8b321e9c Thx.

@jim_duggan We will launch a free version for Krisp Desktop in coming months.

@muhammet_enginar Thank you.

@lyondhur Thank you.

@ramon_hein In few months.

@nateembrey Video and screensharing will be supported in upcoming versions. We know it's critical. Pease stay tuned.

@norayr_margaryan Thank you.

@rossman Have you added your outlook account in iOS settings?

@artavazd_minasyan yes I have. Maybe I can send you some screenshots?

@rossman Write to our support on krisp.ai - live chat.

@rossman @michael_hoff Please write to our live chat on krisp.ai

@basheerak Great, thx.

@chrisschaap Yes, it has builtin echo cancellation.

@jhoff Thx.

@ralf_van_dooren it uses data. The callerID is random for now. You will be able to set your phone's callerID in the future versions. Unfortunately we can't integrate into your iPhone normal call flow without working with Apple. I hope Apple is reading this :)

@narek_vardanyan thanks!

@truvoip Recording feature currently is not in roadmap.

@giorgi_gulabyan Thx.