For today's show we spoke with David Apple, the Director of Customer Success at Typeform, a startup that is reimagining the most fundamental interface between screens and humans.
Before joining Typeform, David worked as a Mechanical Engineer in London and Berlin, started and sold his own business, and tried getting into FC Barcelona.
We covered:
- David’s planning rigor.
- Is an MBA still worth it?
- What does it mean to be customer obsessed.
- How to think about conversations, and the magic of small talk.
- Lessons on being customer driven, learned from his father.
- The two ways to think about competition.
- How Typeform makes crucial decisions.
- The unlikely beginning of Customer Success at Typeform.
- The five pillars of Typeform’s Customer Success team.
- What being proactive really entails and why David applied for a position at FC Barcelona.
- What it takes to understand fellow sapiens.
Relay