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Lookback Live — Real-time user research on mobile and desktop 🕵 ✍️
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Man, the amount of hours spent on making Hangouts or Quicktime work for a user study... Ugh. It's so important to save and share this kind of research but it always seems to hard. This looks like a perfect solution. Great work! By the way: a feature to save small snippets of the video for quick sharing amongst colleagues, is that in the works?
@robertgaal Hey Robert. Thanks! re: Highlights and sharing with colleagues. Yes you sure can: https://lookback.io/support/high...
This is definitely a step up from something like Hangouts and way more professional. Love the whole flow and team participation features. Congrats! @carllittke @b_gerstle
This looks really cool! I have 2 questions:
1. What are the differences between each role?
2. Can this be used to test iOS apps?
@brunowong Hey Bruno, thanks for the question! So:
1. So this is a bit different from a standard skype call, because there are three different roles:
* There's the Moderator, who is typically a UX researcher or designer, and the person who leads the interview. The Moderator uses our website lookback.io to create the project, invite the participant, and perform the call. The Moderator can see the Participant's screen and face and microphone on the site, live.
* There's the Participant, who is the person on the other end, who will test your app or web site for you. The Participant downloads the "Participate" app and then starts testing, while hearing the Moderator's instructions over the speaker.
* Finally there's Observers, for when other people in the organization want to sit in and see the research, but without interacting. These are typically product people, designers and programmers who are interested in how a new feature is performing.
2. We are working on upgrading our SDK to support live. Once we do, apps are go for testing too! Until then, it's web on iOS, and anything on Desktop and Android.
As a cofounder and the iOS developer on this project, I'd love to answer any other questions you have :)
@brunowong do you want a live demo? Feel free to click this link and play the participant testing your website: https://participate.lookback.io/.... @nevyn would you mind being an observer?
@brunowong thanks for being the participant in the demo Bruno! Thanks for observing and making a comment @nevyn. I made the recording public here: https://lookback.io/watch/oH2MxY... Check it out 🙏
Hi all,
Thanks for the praise! Thanks for posting Murat 🙇🏻
I’m part of the team at Lookback working on this release. We're super excited to finally bring real-time user research to product teams all over the world!
After the release of our experimental product Unicorns (https://www.producthunt.com/post...) we knew we could improve the process of user research. "Live" in Unicorns was cool, but we always believed "real-time" was next level and so we've been busy taking all of our learnings and pouring them into this release
Read more about it, give it a spin and please tell us what you think: https://lookback.io/live
Let’s go live!
Skype is free and so is hangouts, this would be the 100th subscription service... Next up computer mouse rental get a new mouse delivered "effortlessly" every month! (Wish them the best with their business, they have to make a living though, just don't think this has long term potential. Especially with iPhones being tethered to display screen)
@androidlove Skype and hangouts are great for screen sharing. We are adding quite a few things on top of just sharing video though (which, by the way, I think we do better than e.g. hangouts, since you see both the screen and the camera of the participant at the same time with Lookback Live). Lookback Live gives you the whole flow, from inviting a test participant and guiding them through the (very short) setup, sharing a stream with your team in a way that doesn't distract the participant, taking notes of your findings and recording it all so you can go back and watch it later.
@huijun thanks! What did you like about it? Make the recording public and share with us :D?
We've been using Lookback for like 6+ months or so. I hate, and love Lookback. They have all remote research feature there. Screen sharing to user, video call, session archiving, discussion, notes. But man, very unstable and unreliable. There are plenty of times that our session with participant ruined because we can't see the user, it's just plain blank, cannot upload, crashes in the middle of uploading, Android app is unresponsive + buggy, and many more. And, they only rely on Intercom for support. No mail/Twitter DM support so far.
Pros:All the feature for remote research is all there.
Cons:Very unstable and unreliable.
> We are working on upgrading our SDK to support live. Once we do, apps are go for testing too! Until then, it's web on iOS, and anything on Desktop and Android.
@casualmess Hi Jovana, thanks for asking. Answer from Nevyn above might be helpful ^
For web on iOS, feel free to search for 'Participate by Lookback' on the App Store enabling you to test prototypes using the web browser in the app. Happy to jump on a live stream if you want a demo or have questions while exploring: team at lookback dot io. Participate is the experience Live is based upon and I would recommend the last three posts on https://lookback.io/blog. We're looking forward having the SDK ready for you. Thanks!
I have a years subscription to this software and am beginning to wish I hadn't. It is quite unreliable and I have a number of tests either not record or record no audio. The turnaround time on getting answers when you need help is dismal and very often no solution is found. In theory it is a good idea and a good system, but needs a UX researcher to carry out user testing to identify both technical and usability issues. I am not sure that this happens very often.
Pros:None - been told not to use this on my Surface
Cons:Live recordings don't work
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