Mia Grosen

LuggageHero - Store your luggage in local shops (in London and Copenhagen)

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James Sung
What about potential terrorist threats? Do you have a screening protocol in place?
Mia Grosen
@entrepreneurish Hi James, thank you for your question. Security is something that we take very seriously. First of all you can't make a booking without registering with your fill ID and payment card. Based on this we do a full background check of all users before they leave their bags. Secondly, all shop owners/staff have the right to ask what's in the bags and to ask the traveler to open their bag to confirm. We're proud to say that we have stored more than 6500 bags by now and have not had as much as a stolen luggage tag or a broken zipper. Please reach out if you have more questions! - Mia
Şamil Karahisar
@entrepreneurish @mia_grosen I don't think this is good enough security though. And sorry but numbers in this case have no meaning. You could store 100000 bags and not have a single problem, but if the 100001 bag explodes you are doomed. Great idea though. I hope you can fix this security problem, with a clever technology integration.
Bernhardt Scherer
@entrepreneurish I don't see a higher security risk than when a bag is somewhere stored in a corner and the "terrorist" is leaving. In most cases somebody will tell the owner about the "lost" bag, he'll keep it and wait for the customer to call or will hand it to the lost and found. Would be sad if the first thought would be "oh this might be a bomb". I think people nowadays really tend do exaggerate the risk of terrorist attacks..
Mia Grosen
@entrepreneurish @bboernard I could not agree more Bernhardt.
Agnieszka
@entrepreneurish @mia_grosen James, how is it different from leaving your luggage in a hostel? They don't have any screening protocols.
Chen Zeev
Oh man. Best product I've seen all year
Mia Grosen
@bulleitandcoke Thanks for the kind words Chen!
Joseph Ayoub
This is way too needed to not have existed before. Good job there.
Mia Grosen
@joseph_ayoub Thanks for sending good vibes!
James Drayton
This is brilliant! Can't imagine how many times I was in a situation where I really needed a place to leave my suitcase that wasn't a hostel or a hotel. Do these cafes now have a dedicated room for this or?
Mia Grosen
@drayinvesting Hi James, thank you for your positive feedback! Our local shops use their existing basements and back rooms to store the luggage - our only requirement is that there's no public access to the storage space. You'll be surprised how much extra space a lot of shops have! As we share our revenue with the shops, it's a great way for them to generate some extra revenue :-)
James Drayton
@mia_grosen I see. I will make sure to try this out next time I come to London. Best tof luck to you in your creative and entrepreneurial endeavours!
Mia Grosen
@drayinvesting Thanks James! Shoot me an email at mg@luggagehero.com if you're in need of storage in London, and I'll make sure you get a promo code :-)
Chen Zeev
When is NYC coming?
Mia Grosen
@bulleitandcoke Chen, within 2017 πŸ˜‰
Fletcher Fowler
@mia_grosen and SF?
Reggie Leonard II
@mia_grosen @fzf @bulleitandcoke Yes to both of these cities. They're the ones where I need it most frequently. Glad to hear that NYC is coming within the year. Hopefully there's a similar timeline for SF!
Mia Grosen
@fzf @bulleitandcoke @rleonard2 Yes, SF is definitely on our list as well!
Rashiq
This is amazing. Needed something like this so many times before!
Mia Grosen
@rashiq Hi Rashiq, that's exactly why we startet it - we've been stuck with our luggage so often ourselves!
Tom Klaver
Amazing concept, amazing execution in copy and design. It's been a while since I've seen a service that is so obvious. Looking forward to using this someday!
Mia Grosen
@klavr Hi Tom, thank you for your kind words - always motivating to hear that other people like what we do! Feel free to reach out to me for a promo code if you need to store your bags in London or Copenhagen :-)
Ravi Srinivasan
AirBnB for my suitcase. NiceπŸ‘πŸ½
Mia Grosen
@ravsydney Haha great way of putting it, Ravi! πŸ‘Œ
Nile Frater
Would be great if you could integrate this with Gophr.com - As much as I would love to leave my luggage somewhere, the pain is then having to go back to get it. (@sebrobert)
Mia Grosen
@sebrobert @nilefrater Thanks for your feedback - transport of luggage is definitely something we're looking into! Until then, we're aiming to get so many locations as possible (50 in Copenhagen and 60 in London so far), so there's always a convenient place nearby :-)
Mia Grosen
See all our locations at www.luggagehero.com
Ekaterina Klink
wow, congrats, guys! Awesome idea :)
Andreas Fruth
This is genius :) This way you can move freely between your checkout and your plane! We need more cities already :)
Mia Grosen
@andreasfruth Exactly ;-) And at the same time you can grab a coffee or lunch if you choose one of our cafes as your storage place - we even have a whiskey store as a partner shop! Check it out app.luggagehero.com ;-)
Steven Rueter
Great idea πŸ’‘
Mia Grosen
@rueter Thanks!
Angik Sarkar
Great idea. Hope this spreads around the world.
Mia Grosen
@kyunbit Thanks Angik!
Ian Rumac
Love it! Such an amazing idea!
Mia Grosen
@ianissoawesome Thanks Ian, we're pretty excited as well!
N脉η₯žε‰‘
wow,cool!
Valentin D
This is one of the best idea I've seen ! Surprised it doesn't exist : that's so useful ! What about launching it in France ?
Mia Grosen
@valdecarpentrie Hi Valentin, thank you for your positive feedback! We will definitely be looking at expanding to Paris 😊
Mohammed Rafy
Damn. This is so cool.
Mia Grosen
@rafyasarmatta Thanks Mohammed!
Philip Vasquez
Great idea. Please start this in other cities. As someone who travels frequently lugging around a big suitcase is a very pertinent problem. Get in touch if you're looking to expand to Gibraltar.
Mia Grosen
@philipvasquez Great, thanks Philip!
Priyank Patel
I wished something like this in my last trip to Madrid. Adding to my travel app list. Good work.
Mia Grosen
@patelpriyank Thanks Priyank! If you add www.app.luggagehero.com you go directly to the list of shops where you can store your luggage :-)
Keith Mander
Booked immediately for an upcoming stay in London. Superb idea, especially where in London where "Excess Baggage" (found in all the major train stations) charges much more than that.