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Merge — One API for project management and ticketing integrations
Merge is a Unified API for all customer-facing B2B integrations.
Today, we release our Unified Ticketing API. Access 10+ integrations for project management and ticketing platforms in a single build.
Make integrations your competitive edge at merge.dev.
Today, we release our Unified Ticketing API. Access 10+ integrations for project management and ticketing platforms in a single build.
Make integrations your competitive edge at merge.dev.
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Replies
@jamesjgill Yes exactly! Thanks James. The use cases we've found with our other categories stretch far and wide, and so we're really excited to see what people do with our ticketing API. Some examples we've already seen are MDM companies tracking device issuance, security platforms opening issues on project management platforms as they appear, and Merge itself opening tickets for CSMs to follow up with customers when their API keys are no longer functional.
I'm super excited for this launch! Having integrated with project management and ticketing software APIs individually in the past, the initial build and the ongoing maintenance is a huge lift. As customers ask for more and more integrations, that weight on your product team continues to grow. Glad to see the Merge team adding to the suite of products today to reduce the integration burden on teams! Congrats @gil_feig & @shensi!
This is going to be huge! Congratulations @shensi and @gil_feig!! We already use the HRIS system from Merge which helped our sales perform 10x. Centralizing all Ticketing to one system is going to solve so many engineering and product teams to develop and scale solutions quickly. Very eager to try out soon at @join_assembly.
PS: Merge team and their support are one of the best!! Keep it going!!
@shensi @join_assembly @muthurg Thank you for the support -- we love working with you and team Assembly!
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Between the product and their team, no other tool for integrations comes close. They're responsive on support and their product just works. Worth every penny!
Plaid for tool integrations. Genius and wish I'd thought of it 😉
This looks great. Congrats!
FWIW, we’ve been using merge for over a year and our team loves it. Hundreds of hours of engineering work saved.
Incredible work @shensi @gil_feig1 !!! Super excited to see the products that people are able to build with this :)
Great launch! Product looks amazing — curious why you decided to combine project management and ticketing into a single category?
@aaron_diamond_reivich1 Great question! We combine into a single category when the core data models are similar. This enables a single buildout to add all platforms. That, combined with companies of various sizes using these platforms for different purposes. Our research revealed that smaller companies also use Asana and other project management tools for their customer support tracking, and vice versa.
@gil_feig Interesting! Yeah, we use email / discord to receive customer support issues, and then if its an ongoing issue that can't be fixed on the spot, we add it to a custom notion tracker that we've designed.
Hey Product Hunt!
Shensi and I started Merge nearly two years ago because we felt the pain of integrations. In my job as an eng leader and hers in operations, we experienced first-hand how building into 3rd party APIs is both extremely difficult yet critical for any modern B2B company.
So, we did the most logical thing possible: we made integrations our business.
Merge is a Unified API for all customer-facing B2B integrations. Think Plaid, but for B2B use cases.
We’ve been out of stealth for just shy of a year and now offer support for 70+ platforms across multiple categories. Today, we’re launching another full category with Merge’s Unified Ticketing API!
Check out our:
📚 Ticketing API Docs: www.merge.dev/docs/ticketing
🎟️ Integrations: www.merge.dev/ticketing-api
The deal is simple: build once with our Unified Ticketing API, and offer your customers connections with Asana, Jira, Zendesk, Freshdesk, Intercom, Shortcut, Wrike, and more, instantly.
We’re starting with 10 of the most popular providers, and will launch more across the project management and customer support space in the coming weeks.
Maybe you’ve already built out one or two connections, and are wondering how you can rapidly scale-out your user base.
Maybe you haven’t had the resources, but realize that connecting to your users’ Asana or Zendesk will take your product to the next level.
Merge’s Unified API is here to help. Think of us as the cheat code to your integration strategy.
Curious about what else you can build with Merge?
👨👩👧👦 HR, payroll: www.merge.dev/hr-payroll-api
🙋♀️ ATS, recruiting: www.merge.dev/ats-recruiting-api
🤑 Accounting: www.merge.dev/accounting-api
Shensi and I are here and happy to answer any of your other questions about building integrations, Unified APIs, or anything else you want to know!
Want to see what’s on the horizon? Ask below!
With love,
Gil, Shensi, and Team Merge
P.S. We also offer killer features like:
🪝 Real-time data with webhooks
🔭 Object and field-level scopes
⚡ The ability to interact with third-party APIs directly
✨ So much more ✨
@gil_feig oh HYFR! I’d love to get in on the pilot for this. Just got the newsletter and I’m super pumped about working with merge. Well done guys!
Merge is an epic product -- and @shensi / @gil_feig1 are epic leaders. This company is going to go the distance
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