@vladmihai We first check if the incoming phone number is on a blacklist with millions of known scam numbers. If the number is not on the blacklist, then our screeners, who are trained on all of the latest scams, verify the intent of the caller. If your assigned secretary is in another call, we have additional trained screeners available to take the call. Please let me know if you have any additional questions!

@vladmihai @zackk101 Zack, I've had experience where my phone number was spoofed to be used for fraud/scams. Does your system take this into account? If not how do you prevent your system from auto blocking calls that are intended to go through?

@zackk101 Yeah that makes sense. Really good idea with this product, congrats and good luck moving forward!

@vladmihai @connormasterson the blacklist we use takes into account phone number spoofing. We can also check for the common "Neighbor spoofing" where spammers spoof their number to match the first 6 digits of your phone number.

@jordankrueger Great question. For landlines, we use a feature called simultaneous ring where you can assign multiple numbers to ring when you receive a call, and whoever picks up first handles it. Most of the major providers support this, so you can set the PhoneScreen number to receive your calls as well. So when you get a call on the landline, our server checks if the incoming number is in your contacts. If it's an unknown number, we pick up the phone first, screen the call, and send it back to the senior if it is safe. For mobile phones, we use an app. We are primarily focusing on landline phones during the initial launch since that is where seniors get the most calls. (More info on simultaneous ring: https://getvoip.com/library/what...)

@vadim_boyko Absolutely! Please reach out at zack.khan101@gmail.com