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p/monterey-aiCopilot for Product Insights
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Chris Messina

Monterey AI 2.0 - Copilot for product insights

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Top Hunter
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Monterey AI aggregates, triages, and analyzes user feedback, across support tickets, sale calls, and interviews. It delivers deep, realtime, and iterative insights at your fingertips. Spot the needs, conduct surveys, and close feedback loop, insanely fast.

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Chun Jiang
Maker
📌
🐳 Chun here from monterey.ai! We are super excited to share Monterey AI 2.0 with ProductHunt community! Monterey AI is Copilot for Product Insights - it helps voices of customers leads, product managers, and customer success teams aggregate, triage, and analyze user feedback, from a variety of sources like support tickets, sales transcripts, surveys, and social media mentions. Our goal is to deliver the personalized, scalable, and accessible product insights at the fingertips of every builder. So you can deliver faster, and grow customer intuition organization wide. So with all of that said, I am excited to announce the all new Monterey AI 2.0 🎉 ➡️ Natively integrated with all feedback and workflow sources: Zendesk, Front, Intercom, Salesforce, ServiceCloud, Github, Linear, Jira, Asana, and so much more. ➡️ Fastest platform for processing large quantity of unstructured qualitative data ➡️ Most intuitive platform for getting voices of customers report and analysis results, including charts, from plain English queries ➡️ AI Native Survey for you to embed anywhere and launch survey in minutes ❤️ Check us out www.monterey.ai, give us feedback, and book a demo with me today! www.cal.com/chunonline
Wenjia
Seems to be a very promising product. Would be great to try how AI can support in customer service!
Chun Jiang
Maker
@wenjia_z thank you Wenjia! @montereyai work with @intercom @front @zendesk and so many more to provide best analytics on support tickets!
artemio prodo
@chunonline Thank you for the product that helps build even better products! Wishing you a successful launch! 🎸🔥
Aravind Parameswaran
Congrats @chunonline & team! This is amazing & looks incredibly helpful! Will definitely give this a shot.. I'm curious what challenges did you face building the chatbot in Monterey - did you have to spend a lot of time optimizing the RAG for accuracy & reliability?
Ben Kramer
Maker
@chunonline @imaravind Absolutely -- RAG performance is important, but only alongside several other layers of query interpretation and understanding that go into it!
Aravind Parameswaran
@chunonline @benkramer Would love to unpack that more when you have some time to elaborate. Learnings from your journey will be hugely helpful for the rest of the PH community.
Stain Lu
This is super useful for indie hackers and entrepreneurs who are stuck with efficiency issues. A timely product insight at your hand can be more valuable than you ever imagined
Chun Jiang
Maker
@stainlu AI … PM … AI 😉
Aman Wen
Gave this a thumbs up because sifting through feedback manually is like finding a needle in a haystack. Having an AI to sort the wheat from the chaff is a yes for me. I do wonder, how does Monterey AI prioritize customer feedback? Is it all about volume, or can it detect the urgency in the tone, maybe? Would love to know how it decides what's burning and what can simmer. And talking about real-time insights – how fast are we talking? Does it get you the info while the iron's still hot, so you can act on it before it cools down? Would be awesome to see this in action, especially when you're racing against the clock to make product enhancements.
Ben Kramer
Maker
Sifting through feedback sure is a challenge! We index on various attributes, ranging from sentiment to user defined classification to help users find what is important. How fast? Our API and other direct sources are processed right away. Some third party integrations restrict how frequently we can call their APIs, so that can depend on which sources you utilize!
Oleksandra Vasiukhnyk
Monterey AI 2.0 seems incredibly powerful for gathering product insights. The ability to aggregate and analyze feedback across multiple channels in real-time could be a huge efficiency booster. I'm curious, does it integrate with a CRM for even smoother workflow?
Ben Kramer
Maker
@oleksandra_vasiukhnyk Definitely! Are you using something like HubSpot or Salesforce?
Charles Bai
Monterey AI has been a key element in our product development cycle, super helpful and so excited about this new update!
Chun Jiang
Maker
@charlesxbai_ go Paces!
Trent Kennelly
Wow, this is an amazing tool! User feedback is just all over the place, so I really appreciate seeing you pull it together this way. Incredible work!
Chun Jiang
Maker
@trent_kennelly thank you Trent! Would love to have you try it!!!
Paradiso Wardwell
such a cool product!
Chun Jiang
Maker
@paradiso_wardwell thank you!! Try it out and let me know if you have any feedback!
Brandon Strittmatter
Huge fan of Monterey, congrats on the launch @chunonline @benkramer and team!
Chun Jiang
Maker
@benkramer @burcs thank you !!
Chris Frantz
Love Monterey! Chun is resilient and focused on creating an excellent product. Customer-driven and obsessed with coming up with a solid product. Consistently impressed by the execution.
Chun Jiang
Maker
@frantzlight Loops is inspiration!!
Rajiv Ayyangar
Really cool to see AI powering a new wave of product insights tools! @chunonline what led you to build this in the first place?
Chun Jiang
Maker
@rajiv_ayyangar tired of waiting and begging for data to inform product decisions 🤣 the silo of data and inaccessibility of analytics damages the growth customer intuition for builders!
Jamie L
Congrats! Monterey AI 2.0 is here! Integrated with major platforms, it processes unstructured data swiftly and intuitively, delivering detailed customer insights and enabling quick, embedded surveys.
Chun Jiang
Maker
@jamin_nanthan thank you Jamie!!!
Span Chen
@chunonline Congratus on the launch. Useful tool for geting insights, thanks.
Dongwei Li
This looks super insightful. Congrats for launch!
Bon
Congratulations on your launch, Chun! It seems a useful tool for startups!
Chun Jiang
Maker
@bonvisions from startups to enterprises we are here for you
Dimitri
Love the focus on getting actionable insights quickly! Totally agree it's key. If you ever want to make the feedback you gather even easier to read, check out my browser extension AaRead (launched today too!!). 😊
Nicole
@chunonline Hi Chun, congrats! This is great for supporting customers more effectively, especially for start-ups.
Lawder
This is 🔥🔥🔥
Brady Dowling
The integrations here look awesome! I've been getting lots of feedback recently on Neurture via email. It would be great to have an email integration, either by way of a specific label in Gmail or by the ability to forward emails to Monterey so they're sent directly in there.
Chun Jiang
Maker
@bradydowling we do!! What’s your email I will reach out to
Roman Martirosyan
The integration with multiple platforms offers an efficient way to manage and analyze user feedback. I'm curious about the AI-driven insights—how does Monterey AI ensure the insights are accurate and actionable for product development?