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p/papercupsOpen source Intercom Alternative
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Kam Leung

Papercups 2.0 - Open source Intercom and Drift alternative

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Papercups is an open-source live customer chat app written in Elixir. We are a dev friendly alternative to Intercom and Drift that is highly extensible and customizable. We also have a Slack integration that lets you reply from Slack.

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Kam Leung
Maker
Cofounder of Papercups here. We first launched Papercups 6 months ago after working a 3 intense weeks of coding. The feature set was very limited but we were still overwhelmed by the interest and response. My cofounder and I have been hard work since then and after 400 commits, 50,000 lines of code and +1000s of users later we feel like we are ready for our 2.0 product hunt launch. Below are some of the newer features: * Message and manage conversations all in Slack * View previous conversations with same customer * Customer tags for tagging feature requests * Light weight CRM * Reporting and analytics dashboard for basic metrics * Private notes * Flutter package support We have made great progress but there are a still a ton of features that we want to build out. So we would appreciate any feedback or suggestions. You can check out our demo here https://app.papercups.io/demo or check out our github repo https://github.com/papercups-io/...
Nik Kotov
This is by far the best alternative to Intercom. Highly recommended if you need a chat app! A little side rant but I had nothing but terrible experiences with Intercom. Outside of the insane prices they gouge you on, they're support team gets back to you 5(!) days later if you have any issues. Enough was enough. I canceled my subscription and they continued to bill me months afterwards. Congrats on the 2.0 launch, Papercups team!
Eduardo Moreno
hey! I've been using papercups for a few months now on gatego.io and my team and I are loving it, especially being able to reply to conversations in Slack is awesome. I'm also the dev of the flutter package, so happy to see it mentioned here!
Alex Reichert
Maker
@aguilaair_tech thanks for all your great work! and glad you're enjoying it so far :)
Hamzah Chaudhary
This is awesome! Is this easy to add to Webflow sites? And can you make the chat widget appear only on based on certain element clicks on the site (i.e. user clicks learn more and only then chat pops up)?
Alex Reichert
Maker
@hamzah_chaudhary I know we have a few people using us on their Webflow sites, and it should technically be possible to do what you're describing but I haven't tried it yet... do you know if Webflow supports custom click handlers? (I'm assuming they do?) Anyway, if you're interested feel free to reach out at alex@papercups.io and I can try to walk you through the setup :)
Quinn Wang
@hamzah_chaudhary @papercups @alex_reichert It was pretty easy to set up on our Webflow site (quadranteye.com!)
Brayden W
Awesome work! I’ll definitely be using this in a future project.
Brian Maurer
I've been using Papercups for our new site and it's been great! So easy to add to our site and the slack integration is a lifesaver. Keep up the good work Papercups :)
Alex Reichert
Maker
Thanks @brian_maurer! Don't hesitate to reach out if you ever have any feedback or feature requests :)
Max Prilutskiy
I like the idea! 👍
Lazar Nikolov
This looks awesome! I have a question though, is registering mandatory for the Screen Sharing option?
Kam Leung
Maker
@lazar_nikolov1 Screen Sharing is completely optional :)
Lazar Nikolov
@kam_leung but what if we want to use it?
Kam Leung
Maker
@lazar_nikolov1 Oh if you want to use it than you need to register an account
jr
Definitely checking out! Intercom costs as much as a Ferrari.
Frode Jensen
Was looking for this some years ago, now on the zendesk hook 🎣 Do you have any integrations into issue / task management - or a way to add custom commands or something to handle such integrations ourselves?
Kam Leung
Maker
@frode_jensen Hi Frode we have an webhook where people has done custom integrations. Which task management tool do you use right now?
Victor G. Björklund
Cool! Always love open source alternatives!
Joe Averbukh
Can't wait for Papercups to replace Intercom on PH :)
Ian McHenry
Have been loving it on https://instock.org and replaced our Front App chat plugin with it. They develop features so much faster and better.
Louis-Victor Jadavji
We started using Papercups a few days ago at Taloflow. It's really easy to set up and doesn't seem to kill site loading times like other chat apps do (Drift, Intercom, etc.).
Vinh
My hat off to a product that is so well design in a short amount of time. open source and Elixir? bring me on. Definetely seeing me using this for my SaaS to replace crisp.chat soon.
Alex Reichert
Maker
Thanks @kureikain! Let us know if you need any help getting set up :)
Advait Ruia
We use Papercups and are huge fans of the team! Use Papercups and never regret it!
Virally
Can we able to install Opensource version of Papercups on DigitalOcean or other similar server? Or using Heroku is required? I don't have idea about how Heroku works.
Kam Leung
Maker
@virally Hi we are working on the self deploy instructions for other platforms like digital ocean. You can deploy our heroku instance with a few clicks we even have a button for it on github
Virally
@kam_leung Thanks, I looked it Heroku, it is built upon AWS. So it always going to cost little more thank AWS because of their own additional charges. Which can be little pricey for small startup or individual. Where traditional server like Gcloud or DigitalOcean can save a lot.
Quinn Wang
@kristine_hara and I use Papercups -- we love the product and give the team an A+++!