Subscribe
Sign in
p/paphus-live-chatCommercial virtual agent, live chat, chat bot, forum service
Start new thread
Agnieszka

Rich Greetings by LiveChat - Turn visitors into customers with targeted messages

by•

Rich greetings are interactive blocks on a website supporting your visitors and fueling conversion them into leads. You can interact with specific visitors, based on their behaviour or location, and show them personalized messages.

Add a comment

Replies

Best
Szymon Biegas
Maker
Hello ProductHunt! Getting customers’ attention on a website nowadays is a real challenge. Especially trying to grab their attention in a nonintrusive way seems to be the most difficult one. Customers are self-aware of their needs, so generic eye-catchers don’t meet expectations any more. That’s why personalization in online communication is priceless. After years of experience in communication, we’ve learnt how to connect with customers, how to offer them a superb journey and, at the same time, turn conversations into value for businesses. Based on our background, we released rich greetings. This tool allows you to be more proactive. They are an online version of approaching a customer in a physical store. You can send personalized messages directly on your website, triggered by specific behaviour, location, referring URL or even cart value. Catch your visitors’ attention with different types of greetings - cards built of images, text and buttons or clickable quick replies with ready-made answers. What’s more, you can enable multiple greetings per session to display more greetings, should a visitor meets conditions for more than one greeting. Set up interactive greetings to sell, schedule meetings, and lead customers around your website. Introduce new features, products and discounts with buttons that take visitors straight to the right place. It’s up to your business needs! Share your thoughts!
Rafael
Looks great! Useful tool for engaging users on the website :)
DC
How do you personalise the message if it's just a random visitor hitting the website?
Szymon Biegas
Maker
@dcsan Thank you for your question. You can personalize a message in Rich Greetings thanks to different conditions which have to be met by the user during a session on the website. You don't have to address them to all of the visitors, but for instance, you can target only first time or returning visitors. Let's say you have an online shop for runners. You can personalize a message for visitors interested in specific product categories like running shoes. Using conditions referring to customer's browsing time and visited pages, you can provide them with a discount for the category to seal a deal, incentivize them to contact customer support and category advisor or deliver a link to a guide how to choose running shoes. It's all about proper settings and mix of conditions.