@briancurliss Absolutely. A few businesses have already signed up and tend to be the biggest saves (and buyers). Just make sure that this address gets all the purchases receipts and is associated with a single Amazon account.
This is interesting. Reminds me of the early days of BillGuard. Slice has also been playing it that space, offering price drop alerts based on the receipts in your inbox.
@eglyman Can you already share numbers on how much saving in average you can find for users? Also, are consumers okay for you to send emails on their behalf? This sounds like the scary part for that, since you're in effect impersonating the user from his email account.
@raphaelouzan Great to meet you on here -- admire what you do at BillGuard. We also launched at TechCrunch Disrupt like you guys when you were just getting going.
You mentioned alerts -- we think just receiving a price drop alert leaves a lot of user pain. You still have to take the time to go back/forth with customer service for unclear benefit (not every claim is guaranteed to work), hope that you're always notified in a timely fashion (I've had issues with this at other services) and for many price drops it simply isn't worth the hassle (even though you are rightfully eligible).
Averaging $5 a month, and have already saved our beta members $10k+ (And just getting going). Figure varies a lot depending on how often you shop. Some people have saved $300+ (and one business – $1000+) within 3 months. But for those who don’t shop online all that much, savings won’t be that high — Paribus only helps if you’re making online purchases in the first place.
We think communicating on users' behalf is a core offering -- having an agent act on your behalf in the right circumstances can be powerful. It's a challenge, but we hope that as our user base grows, we will continue to earn trust and prove that we're out there to defend our members' interests. Our commitment is to only communicate on your behalf in a very narrow circumstance -- when you are owed money. That's it. And when used responsibly, we think the experience it creates is totally worth it.
@eglyman Sounds like a great beginning. One last question around privacy - how do you ensure users you're not going through their emails? In order to drive mass adoption, it should be made crystal clear that you'll be fine giving away access to your emails, which is often times the most sensitive data you have.
@raphaelouzan Cheers, and thanks! For this exact reason, we designed Paribus to place custom webhooks to detect and pull ONLY receipts from stores based on sender and subject alone. This is done without examining email contents.
@eglyman Not sure I fully get it. What do you mean by placing custom webhooks? I don't believe GMail provides a way to fetch only incoming receipts, so you do have to search the inbox or iterate over new emails looking at the sender and the subject of emails to identity receipts yourself. Am I understanding this right?
@_jacksmith Hi Jack! Paribus does pick up past purchases. Likely just a little slowness from the heavy traffic today. Can you check back? Let me know if they haven't loaded in yet, should be there!
My only concerns are the permission levels granted if you connect Paribus to your GMail:
* View and manage your mail
* View, manage, and permanently delete your mail in Gmail
* Create, update, and delete labels
* Compose and send new email
This seems like an abuse of permissions. You could have just asked for read only:
https://developers.google.com/gm...
Care to explain overstepping these boundaries @eglyman?
Hi @cballou. Unfortunately, GMail permissions are not as granular as we would ideally like them to be. In a perfect world we just ask for the ability to read receipts and send emails on your behalf to a preset list of customer service emails (which is what we effectively do).
The ability to "read emails" is what we need to identify receipts and the ability to "send emails" is what we need to communicate with customer service on your behalf. To get these two permissions via GMail, the text you quote is the out-of-the-box nomenclature they use.
I hope this helps
i am set on it. waiting for the first bucks :) but today Poachit announced they re shutting their doors. How do you explain it? and what will make you stick?
@ourielohayon Cheers -- we'll be on it!
I think that Poachit and many other "price tracking" apps are in a very tough category. As I understand it, their entire business model was based on having you make a purchase through affiliate links. So truthfully, their competition was never other price tracking websites -- it was Amazon, Google, Best Buy and all the other forms of product searching. Very unforgiving competition, and hard to convince people to buy direct through you.
We think the "set it and forget it" appeal of Paribus will help us succeed where others have not.
Congrats on the launch. This is a great concept as it provides actual value passively. Signing up now. This reminds me of my Tripit Pro account which saves me a few hundred a year when a VA or Southwest flight price drops. However this is better because I don't have to do anything.
Will you support multiple e-mail accounts in the future or will I need separate accounts?
Will this only scan the inbox? Or will it scan the email account? I usually auto-file receipts to a different folder, so wondering if this affects the service?
@gioismeyo Hey Nick. We use webhooks to pull receipts which hit your "inbox" folder. We are working on a fix to pull receipts from all folders and this should be up in the next few days. Meanwhile, if you want, you can move recent receipts to the inbox folder and ping me directly so I can trigger a re-sync. How does that sound ?
This looks so amazing, I keep looking for a catch. I didn't even know you could get refunds from Amazon if the price dropped. The FAQ says "Paribus gets you money back when prices drop, effortlessly. Stores often guarantee that you will get the lowest prices. They even promise to price match. But they don’t follow through unless you work for it. Paribus changes this -- it does the work for you to get you paid." I like the pricing model too. Pretty excited for this!
Signed up and waiting for deluge of cash like on that awesome looking landing page.
@chrismessina Yes, I noticed, but I'm actually okay with that, considering I wouldn't have got anything at all otherwise. In fact it seems like a fair model, since their revenue would depend on the money they actually save for people. In general, I think it's a good sign when there is a pricing model of some sort, since products that don't may not last very long. There's also the adage about when it's completely free, you're the product.
About that, and catches in general, @fbara has raised some concerns a little further down the page.
Interesting, but am I the only one who feels like this is hacking and undermining commerce to take advantage of a company's otherwise legit promotions to bring in new buyers? Should price matching be this easy?
I guess I'm on the fence about this (though I like saving money); if I were a smaller business I would just hate this service. :)
@tymrtn The reality is that the retailers are the ones "hacking" you. They're constantly changing prices and using your own data to price discriminate. Sure, they'll advertise price matching and price adjustment policies and we're hoping to keep them honest and act on your behalf to make sure you get what you're promised.
It really sucks to buy a pair of jeans advertises with as "Today only - 20%" and come back 2 days later (often before you've even received it) to see it at 50% off. Happens more often than you'd realize.
This is awesome! Great work and an awesome idea, can already tell there was a ton of leg work done to make this as seamless as possible. How do you guys issue the cash-back to the user?
@charleyma Thanks man, hard at work like everyone here. Love what you guys are up to at Plaid btw!
On cash-back - When Paribus engages successfully on your behalf and a store issues you a price adjustment, the store will typically refund money directly onto your original form of payment.
@eglyman wow very cool, makes it even more of a no-brainer to sign-up. Glad to hear you're fans of Plaid too, one of our engineers told us about you guys a while ago!
love the way you custom landing for PHunters :p - I just wonder if this works well in other countries than the US? I'm based in France and would sign up for the service if I know I'll get good quality too.
@thibautdavoult Hey Thibault. I shop a ton in France and would love it to work there as well but we're unfortunately limited by the retailer policies at this point. Online shopping is a lot more mature in the US and the status quo is more shopper-friendly (frequent coupons, free shipping, returns etc.). That being said, we are planning to expand the Paribus offering to the countries/retailers where it would work very soon.
@karimatiyeh Thank you for your answer! I figured that would be the case, it's a lot to ask for such a service to work across borders, so I fully understand :)
@thibautdavoult Of course!
Would add that there is a work-around that we've heard int'l users go for (we've saved money for members in Asia, Europe, Middle East, South America, etc.). If you shop at the US versions of their supported stores. and order for delivery abroad (Export services, re-shipping, etc.), we can have you covered :) Hope to do more in the coming months!
Is it fair to say that if there's mass adoption of this platform, retailers like Amazon would see a reduction in margins...which would force them to increase prices?
Or even with success on your end, would this just be a blip on their radar?
This is an awesome product! Just wondering, what happens if you order something and 2 days later, the price drops from $50 to $45 and Paribus gets you the $5 difference but 2 days later, the price drops again from $45 to $40? Is Paribus smart enough to get you that extra $5 back?
@azianmike Great question. We set a few heuristics for now to determine the optimal time but as we get more that, we will get better and better at determining the optimal time to file on a product by product basis.
I'm very concerned about privacy and your access to my data. You ToS & Privacy Policy state you can sell my data as well as use it to send me targeted ads. That makes me nervous.
I don't see anything in your terms that protects my info or says that you'll stop using it if I stop your service.
@fbara Hi Frank, thanks for the feedback, and definitely happy to discuss anytime.
Just like we're trying to bring transparency to changing prices, we advocate transparency in everything we do.
Before we launched the website, we worked with specialists to craft a very clear and legally compliant privacy policy that lays out what information we collect and how we use and share that information. The Privacy Policy bars us from selling any personally identifiable information -- at all times. If you stop using the service, we are bound to delete all personal information as well.
We are not in the business of selling personal information. Our entire revenue stream relies upon our ability to successfully get you money back (and our our success %).
@eglyman@fbara Thanks for responding, Eric. While I understand your statement about not selling my information, there's nothing in your policy that says you won't do it. In fact, it says you will sell it to other parties, specifically if you decide to merge, sell, or liquidate your company (section 4 of your privacy policy).
I give you credit for being open and transparent about your company, I respect that. However, it seems to me that your real business is the selling of data, my data, to third-parties. I wish you well with your product but this is one business that I choose not to use.