The charger doesn't come with a wall adapter, which isn't a problem if you've had a few iPhones over the years. I plugged it in with the standard issue iPhone 5W outlet adapter and it worked! For a couple seconds before it stopped charging. I left it overnight just in case, but no dice. I emailed their support and submitted a replacement request, but didn't hear back for a few days. Tweeting at them worked almost instantaneously, however.

Anyway, I tried the 12W iPad wall outlet and it now seems to work. That said, there was no instruction from what I saw on the product page nor help centre, warning me that my iPhone outlet adapter wouldn't work at all.

Perfect looking

No wall adapter, didn't work with iPhone adapter

UPDATE: Received a replacement product and experienced the charging issues. Got the Morphie wireless charger base and it works 10x better.

I just received my order today and the packaging was beautiful.

The problem is if you don't place it exactly in a certain way on the pad, it charges for a second and then stops. So while I had it on the charger for over 1.5 hours, when I came back to it, it still showed ~15% charge because wasn't it placed down properly (a certain amount of the phone surface area needs to stick out on both sides).

Even after I tried re-placing my iPhone, I had to move it around a couple of times in order ensure it remains in charging mode.

This hasn't happened to me yet, but imagine leaving your phone on the charging pad at night only to wake up to a low battery phone right before heading out.

Bottom line: So far it looks like its actually just easier to charge it the traditional way. Assuming that I didn't get a defect product, I'm going to reach out to peel to request a refund, as this charging experience creates more stress than making it easier.

Product looks and feels great

Doesn't always charge (iPhone X)