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Pickle — Transcribe and analyze phone and video conversations
Pickle helps companies understand every phone and video conversation they have with their customers. We do this by automatically transcribing calls and extracting key insights, questions, and trends.
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@mballance thanks William! We’ve got some pretty fun stuff coming out in the next few months!
Thank you! I’ve also been following Lavender. Congrats on the new partnerships with Outreach/Salesloft!
Thanks, @kitemaker! We're working mainly with teams of 1-60 sales reps, and mostly in SaaS. We do have customers in several other industries, from insurance to car dealerships.
👋🏼 What up, Product Hunt!
We are so excited to share what we’ve been working on!
So, what's the big dill? (pun intended):
Sales teams each have hundreds or thousands of phone and video conversations every day. There are millions of points of data hidden inside every single one, but there has never been an efficient way to extract and consume that data.
With Pickle, you don’t have to choose call recordings at random and listen to them for hours on end. We make it easy for you to review calls in seconds, while also delivering actionable insights to your inbox every day.
The Pickle Juice (or, Bread and Butter):
Every company has different customers and different priorities, so it’s important to be able to customize how your conversations are analyzed. In Pickle you can receive insights based off your own products, competitors, next steps, or anything else you might want.
🎁 As a thank you for your support, we are offering Product Hunt users a 30% discount FOR LIFE!
To redeem, fill out the form here → https://airtable.com/shrJYG07hP5... (discount valid through 2/15/2021).
If you have any questions, don’t hesitate to ask in the comments.
We hope you enjoyed the pun’s. Thank you for checking us out!
🥒🥒🥒
Your product and design teams are gonna love it when you share snippets from customer conversations! Take your customers' voice to other teams and become a sought after stakeholder in the product building process!
Looks like an awesome product. Tracking the sentiment of a conversation seems especially valuable.
Can't wait to give it a try!
This is such an awesome idea. Another use case: I used to do load of interviews for academic research. Would have killed for this!
@mariel_davis hey not a bad idea! We have been in discussions with a few people who would use it for just that. Know anybody else? 😂
Conversational intelligence is a must for any company to work smarter and the Pickle team is making it a lot easier and more accessible than incumbents!
Thank you, Product Hunters!! 🙏
How we got here (in third person, narrated by Morgan Freeman):
Like most 8 year olds in the early 2000’s, Birch Eve spent most of his free time playing Xbox Live with total strangers across the globe.
Considering we had just progressed as a society from dial-up, the internet was spotty and frequently went out. So, naturally, he called the local, friendly corporation of AT&T himself.
The first thing he heard every single time? “This call may be monitored and recorded…”
Fast forward to a year ago, Birch made a similar call, and that exact automated phrase was repeated back to him.
“Why do companies still need to do this? How are companies using these recordings? How can we leverage these conversations to be more customer focused?”
Out of these questions, Pickle was born!
We’ll be here answering questions. Don’t hesitate to ask away!
@kaumana Well I didn't think I'd start my day imagining Morgan Freeman saying the word "pickle", yet here we are
Thank you, @heather_jones6! We couldn't do it without you and Taylor.
I love how Pickle is so easy and simple to use. Having access to call transcriptions and to be able to get insights from those calls is a game changer!
These guys seriously ROCK! I have implemented MANY Conversational AI products over the years and Pickle’s offering is very tough to beat!
Finally a pickle I actually like! I have thoroughly enjoyed working with the entire Pickle team!
Amazing company and highly intelligent people at Pickle. The software is a game-changer and has been a big part of our growth over the past several years
@launchleads Thanks Scott!! We're big fans of Launch Leads! Thanks for being a customer!
Awesome product that helps you track conversations in order to highlight improvements for future sales calls. Would highly recommended!
Lavender