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Max Al Farakh

Jitbit SaaS Helpdesk — SaaS ticketing system

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JitBit SaaS HelpDesk may be built for ease of use but it surely doesn’t skimp on functionalities. Our main focus is your team productivity - we want you to be able to reply to more support tickets faster using our customer service tool.

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Max Al Farakh
Maker
Hey! I know you saw a lot of help desk apps already. They are all pretty similar, so I'm just going to list things that make us different. 1. Our main focus is on your team's productivity. We do everything we can for you to be able to respond to support tickets quickly and efficiently. Our customers use this app for an entire work day (we do too) and we try to just get out of your way and help you do your job. 2. Our team is very small. Unlike bigger companies in our niche we move really fast. It's not unusual for us to receive a feature request, implement and deploy it within hours. We constantly talk with customers directly and discus their suggestions. 3. We are bootstrapped. No investors, no external funding. The only people we need to report to are our customers. Jitbit Helpdesk has been in active development for almost 10 years and we have around 5000 customers worldwide. What I'm trying to say is that despite being small, we are a stable company with a mature product.
Michael Milnes

I use the on-prem version in many different variations.

Pros:

Speed, integration into existing applications, ease of management among other things.

Cons:

Not many things come to light. If I do have an issue, their support either provides an alternate solution or create a hotfix

Max Al Farakh
Maker
Thanks a lot for the review, Michael.
Marc Baiges Camprubí
Love the sample data in the screenshots 😊
Eugene Mi

I've tested this helpdesk and was really pleased with it and it was in my top-3 list. We ended up with Zendesk but that was only because of the ability to create and write custom apps inside Zendesk, like displaying additional information about the user as a panel next to the ticket. If we will decide to go from Zendesk to another helpdesk platform, will consider JitBit again because they are not limiting file size for email attachments like Zendesk is doing.

Pros:

all essential features included, email attachments are NOT limited to max 7mb like in Zendesk, source code option is available

Cons:

no online chat option, no web widget to submit tickets, no "organizations" for customers, no PHP version, no custom widgets

Max Al Farakh
Maker
Thanks for the review. I don't know when you tested Jitbit, but a couple of things to note here: We do have live chat and two different web widgets you can choose from. You can also display additional information about users by fetching a custom JSON service. We call it "User Lookup": https://www.jitbit.com/helpdesk/... P.S. We do offer a Zendesk migration tool 😉
Eugene Mi
@maxt3r great! I thought that no web widgets because none is displayed on your website. Do you migrate files / attachments from Zendesk too?
Eugene Mi
@maxt3r about apps I meant the "apps" that you may code to be working inside agent's interface, for example, if you want to view info about user from mail marketing desk with your custom apps or ready to use apps like these https://www.zendesk.com/apps/
Janell Howland
Thanks for this helpdesk
Miles Met
Your pricing page doesn't show pricing 😐,for my android phone browser anyway....