@hnshah how would you compair this with Chartmongul?

@hnshah @jiaqip hey there - Patrick here from ProfitWell. There's certainly a few pieces that are key to differentiate us and ChartMogul. For one, our base metrics are completely free, so all of your churn, MRR, cohorts, etc. come out of the box all ready to go. There's more here on the strategy (http://blog.profitwell.com/why-w...), but essentially we found that it made a lot more sense long term to make money through upsells like ProfitWell Recognized and ProfitWell Retain than to charge for metrics. Essentially, our business models are different where we're opting to charge for more value aligned pieces of optimization. Different way up the mountain, but certainly both can be effective. Further, we tend to see that we're more accurate when comparing the metrics provided by both platforms. We care about accuracy above all else, and if there are any bugs/glitches related we drop everything to make sure the data maintains its integrity (especially on the free product). This goes deep into how we actually calculate metrics on the SaaS and GAAP side, as well, where we're actually using baseline change data, rather than just invoice data. Ultimately, I also think we just fundamentally see the world very differently on where the market's going. We don't think you should have to toggle, filter, or think about your metrics - we just want them to tell you the problem (for free) and then give you products that are value priced to solve those problems (if you want, of course). CM has more toggles and such, which can be helpful, of course. Very different approach, and I'm happy to explain why we think ours will win out, but again - different ways up the mountain. Neither of us will likely be 100% right, but we're hoping we're more right than wrong. :)

@hnshah @patticus love the comparison, you really nail it. I have been reading your blog for quite some time. So I actually do know some differentiation between PW and CM, but it´s always great to hear it from the founder himself ;) We haven´t set any pricing intelligence tool yet, looking forward to implementing PW. Any technical guide or tutorial to begin with?

@hnshah @jiaqip Ha. Good to know. Always happy to go deeper, too. In terms of implementation or technical guide, there really isn't much (and that's kind of the point :)). You just auth in with your billing system - we cover most of them (Stripe, Chargebee, Recurly, Zuora, Braintree, etc.). If you're using something custom, then our API is really easy to use and we have a Ruby Gem you can deploy, as well.

@smalter Let's just say our lead Recognized engineer is on vacation now...

@hijonathan We just want to keep bringing the 🔥, so you can do your job focusing on your customer and product.

@markitecht that love from a company your size is 🙏.

@andygcook @hijonathan Boom. All about trying to create that value for you gents. #BostonStrong

@lay2000lbs Thanks! Fun side story: Our video producer and I are in Sydney and we ended up not being able to shoot the video before we left (knowing we wanted to launch today). We ended up being under the gun in-between meetings needing to shoot, edit, clean up, etc everything in just over an hour. We ended up shooting the video in 10 minutes and getting everything out the door within that time period. I don't think we would be able to do that again! We got incredibly lucky. :)

@dcancel thanks for the mad love. Always appreciate from the OG of product.

@dcancel I'm excited to check this out for sure. Been using ProfitWell for a while now - one of my favorite emails in the morning! (Some days at least :p)

@dcancel @codyreichert Ha! Make sure you're grinding against those goals.

@td_evans Great question, Thomas. (Big fan of EmailOctopus btw - refer to your glyph and pricing focused strategy a lot) I'm not sure what you're exactly running with your script or if you are doing revenue recognition, but from your description it sounds like we're talking about different things. Assuming that assumption is right: Recognizing your revenue involves ensuring that you're tracking the exact exchange of your service for the payment you're receiving. There are a number of reasons that this is important from an accounting compliance perspective, but a good finance person can actually do wizardry to your planning by knowing how cash is flowing and being recognized in your business. If you sold TVs, this would be relatively easy, because you'd recognize the $1k you receive in exchange for the TV the day the sale was made. For subscription businesses, it's actually incredibly complicated, because you're providing your service at very specific intervals that depend on the term of when the user starts paying you for your software and for how long. If this customer signed up at 12:00:01 on the first day of the month, then you could recognize revenue for a $30 monthly user across each of the days of the month. Here's the problem though - customers sign up at all days of the month, they sign up for different plans, they upgrade, they downgrade, they cancel, they churn, they then come back, they use different currencies, the sign up for longer term plans where you receive the money up front, they sign up for shorter term plans, they're in different time zones, and there's a whole host of other variables that affect revenue recognition. Keeping track of all of the above is a real pain in the rear if you: 1. Need/Want to do revenue recognition (not all businesses need to do this), and 2. Have any meaningful customer count (anything above 1k customers with a number of the variables above. You end up with a crazy amount of spreadsheets that are highly prone to error or an extremely high maintenance codebase that few engineers at the company want to end up working on over the core product the company sells. Essentially, ProfitWell Recognized solves this problem. We went through all the paper-cuts and edge cases to account for every single change described above to properly account for revenue for recurring revenue businesses. It's actually quite a daunting technical challenge, especially when dealing with some of our customers who have hundreds of thousands of users that all need to be accounted for constantly throughout the month. This may have been intense overkill, but long story short - if you need revenue recognition for your company and you wan to do it accurately, it's a tough problem and we're basically making it a 1-click solution that integrates directly through the billing system. The result is your finance and accounting teams can actually do their job, which is supposed to be strategic planning, rather than spending 75%+ of their time closing the books. That make sense? Happy to dig deeper. I tried to walk through this at a proper level of depth, but I may have just confused you more. :)

@patticus Got it! We're not doing anything quite that technical yet, so will raise with our accounts guys/girls and make sure we're all above board. Thanks for the explanation, much appreciated.

@td_evans Absolutely. Always happy to answer any questions. We've written a lot about the topic to date.

@sliggity Thanks for love! #BostonStrong

@sk_dub hey Patrick here from ProfitWell - mind checking again? We're not seeing that issue on this end. :)

@patticus I'm still experiencing it ( Chrome Browser ) Basically when hovering over any Link ( features for example ) the link i'm directed to is the PH landing page so it's just reloading or not taking any action. Maybe it's just from my side

@sk_dub @breslin ahhh. I'm seeing this now. Let me dig in a bit. Apologies for that!

@sk_dub @breslin All fixed up! Thanks for pointing this out.

Love it, @vivekk! Really appreciate the kind words. We've been so excited to join up with the Chargebee community, as well.

@zuppadisange Ahh. Hmmm. This has sparked an internal grammar debate on Brechtian pith vs proper english. We'll see who prevails ;P

@bsierakowski we have more power coming, too. :)

@loaibassam Thanks, Leo!

@mposborne Thanks, Mark. Just trying to help you eliminate headaches or grow more and more and more. :)

@bhajw Absolutely. I know I've said that to you before, but I promise you it's coming. I'd argue our resolve for freemium at the very least has influenced our competitors to try and/or actually go freemium, as well, which means that we had at least some impact on the market. Based on our numbers though and the numbers of others, I'd argue that our hypothesis provided to be correct. Yet, it doesn't mean there weren't some pretty big challenges that we missed on our initial analysis. More on this later. :)

@humanismusic insane amount, and trust me when I say that we take every little piece of feedback probably too seriously, because we aim to produce pixels that make your life easier and ultimately get you back to focusing on your customers and your product.