Subscribe
Sign in
Question Base — Turn Slack into a knowledge base with generative AI
Question Base is a new kind of knowledge base. Powered by AI, it answers your team's questions inside Slack. Automatically.
Perfect for fast-growing teams with overheated channels.🔥
174
Replies
@tomaslau Thanks, Tomas! Back to the craziness. I love it ❤️ Super good questions.
1. Slack works in a way where you are only granted permission on a must-know basis. So people add the Question Base bot to the channels they choose (private or public) and it will then work in them and help capture and share information. We use the permissions from Slack to know if a person has an access to a piece of content or not and thus we stick to the already created permission in the team by selecting who has access to what channels.
2. Well, in general, our target group is fast-growing teams where information gets buried in the stream of conversations. If teams are not at a size where Slack is affordable, it will be a hard upsell for Question Base. Anyway, regarding your use case - QB saves the answers as they get populated so the 90 day limit is not a problem. This is how it will capture it - https://www.loom.com/i/b2393d367... and then you're saving know-how and surpassing the limit. When we scrape the history of a channel, we will just not find that much info. :) But that's a later update anyway. So just try it out and we'd super happy to get your feedback and figure out how to make it even more useful for you and the team.
Hello Product Hunt! 👋
I’m Yana, one of the 3 co-founders of Question Base. Today we’re launching for the very first time after a year of heads down building 😱 It’s both exciting and nerve-wracking!
We have a dream for the future - People do their best creative work.
We’re far from it today. As we’re drowning in a flood of information, our days are more often gone in “Oh, I should also do…” “But where is…” and “Who knows about…”. We often find ourselves doing the BUSY WORK of looking up things, reading through pages of docs, and jumping between this and that. Our best creative work gets often snoozed for the next day or the day after…or maybe in the new year? 😅 (I feel you!)
My team and I hate this busy work. So after working for many different companies - fast-growing startups and big corporations, we set ourselves to remove some of it. We wanted to:
👨🚒 To offload the busy experts answering the same questions.
💪 To empower new teammates to learn and explore information at their own pace, without feeling like they are disturbing someone or sounding stupid.
🌍 To connect product and commercial teams to expand the product know-how, answer clients questions faster, but also feed back market knowledge to the product teams.
We created Question Base to be a frictionless experience that let’s people do what they usually do - Ask & Answer questions in the chat, and we use AI to turn that chatter into an organized, reusable knowledge for the next person on the team. 🦾
We’ve been in a private BETA for the past 1 year with a number of startups, building out the experience. It’s been super helpful 🙏 And now we’re ready to get more teams to join in and try.
We had a line in the sand for this PH launch - we should have something so frictionless and value-adding that having Slack without the helpful Question Base bot in it, will seem so mundane and tedious, like life before GTP-3 (and who wants that? :D:D:D)
Super excited to get your feedback! Me and the team are all day here to answer your questions, fix bugs 🐞 and properly nerd on the #futureofwork #aitools.
Hugs,
Yana, Kasper - @tornoe and Stefan - @vladington
@tornoe @vladington @yanavlatchkova Congrats to you all for the hard work! The product looks fantastic!
Congratulations on the launch! It’s been great watching you build during the beta stage 👏👏👏
@ctraganos Oh, thank you, Chris! Hearing from you is always a pleasure! We should so much catch up soon :)
@janettodorova Thank you, Jani! It's such a blast to be back to the startup rollercoaster!
@francescod_ales Thank you!!! Can't wait to hear what you think about it! Congrats again on making Tool Finder! So useful!
@francescod_ales By all means :) Let me know if you need any materials from us.
One question - it looks like you add to individual channels?
Does this mean that you have to ask the question in the specific channel where the answer can be found?
This feels like a huge issue as most organizations will have 10s if not 100s of channels...
Is it possible to ask a general question and for it to retrieve information from across all channels in a particular workspace?
@the_infonaut Hey there, spot on question! It works like that:
- Add to a #channel
- It will monitor for any questions and if something gets asked, it will try to answer it based on what it already knows
- If it doesn't know anything, it will ping the channel to get an answer, it will save it for later and reuse it next time a similar question comes
So we use AI to facilitate the know-how sharing experience in a team and make it easier. But don't fully automate it not to mislead people with wrong info.
Back to your question, we need you to add the bot channels in order to grant it permission to use the information from there. That's just how Slack works.
And all true that most companies have 10s of channels. But QB adds value to just a few of them where questions gets asked.
Eg. one scaleup we work with uses it in a #product-questions channel, another one in #support-requests and #product-knowledge. Smaller teams have simply a #questions channel.
Hope this answers you questions. Lmk if you have any others.
Congratulations on the launch of Question Base! Here's to the future of AI-powered knowledge bases! 🎉
@usamaejaz Woop-woop let's cheer to that! 2023 will be completely transformative for how we work and how AI assists us with it. Such exciting times to live in :)
👋🏼 I am here to answer any design questions. Would love to hear how you are feeling about the brand!
@brenna_donoghue thank you, brenna! Really hope it will help your team. Just send me any feedback when you try it
@yanavlatchkova congratulations on the launch. The bot looks amazing.
I'm building a discussion forum for asynchronous communication. Would love to explore an opportunity of integrating your bot into our product. I can see a lot of synergies.
@manas_sharma Sounds very interesting, Manas. Let's connect on Linkedin and talk :)
I think this is a must-have for every companies using slack! Why would you not have it?
@yanavlatchkova Not at all, everyone have this problem, so cool you are solving this pain for us all🙌🧡
@realdesigntack Thank you, Vaibhav! That's very sweet of you to say! It's been lots of iterations based on teams' feedback to get to this solution. :)
@yanavlatchkova Iteration loops, back and forth are effort intensive but they makes sense in the end. All the best wishes!
@bjarnbronsveld thank you Bjarn! We do our best to create an engaging and energetic visual identity, just like the vibes of a great team at work :)
Best Writing