Hello, Product Hunt community, I'm Ohad, the founder of Record. 👋 A year ago, we launched Record for the first time. In the months that followed, we onboarded and talked with hundreds of teams while continuing to add more and more requested features. We now have 1000+ companies using Record as their main support layer for doing support. I am always saying that If we weren’t software engineers, we probably would have been bug farmers. but no more, I am happy to introduce Record 3.0 We've noticed a significant problem in the industry - R&D teams spend 20% of their time dealing with technical issues, resulting in massive losses. This is why we created Record. An intelligent layer that like a doctor, can collect data, understand and suggest the best course of action in no time? This is us. Record is an AI-powered Customer Support layer for B2B SaaS. It collects and analyzes user session data, providing insights and suggestions for action while providing one source of truth for collaboration when it comes to user issues. This allows support teams to focus on delivering excellent service, while other teams can concentrate on growth! With Record, you can ⚙️: 🏓 Cut the ping pong and have a crystal clear look at the issue - Request your users to record intentional session recordings or captured them on the fly directly from the product with all the data needed (Console logs, Network request and response, window attribute, page history, custom data, clicks, and much more) 💎 Proactively identify and prevent user issues - use Record investigation to find what you need when you need it and create groups based on various parameters like console error keywords or a specific user. 🔍 Stop wasting time searching or finding the wrong lead - Use Record AI to identify the root cause of any user issue from countless data and get suggestions for fixing it without going through all the logs! 🌶️ Understand user sentiment, and customize the platform to your needs. 🧬 Integrate with your support and logs preferred systems: Monday.com, Zendesk, Intercom, Salesforce, Sentry, Datadog, and Slack We've put a lot of effort into creating a product that we believe will make a difference. But we know there's always room for improvement. We believe in community power and would love to hear your feedback and suggestions. Thank you to all the members of the Product Hunt community for your engagement and enthusiasm. We're excited to be a part of this vibrant and innovative community. • Here is a full knowledge base to see what you can do with Record: https://torecord.it/docs • We will be going live on Linkedin at 11:00 IST to answer questions and show a product demo: https://www.linkedin.com/events/... As thanks for all your love and support, we’re making the product FREE (🙌 as in free forever) for everyone in the Product Hunt community who registers before the end of August!!

Hi All! :) Tom here, founder and CTO here at Record! so excited for this launch! Our aim with Record 3.0 is to address a significant issue - the huge time that R&D teams spend on technical issues. Record is here to ease that burden with its AI-powered Customer Support layer, enabling teams to focus on growth while providing superior service. Key features of Record include: - Crystal clear session recordings to diagnose issues - Proactive identification and prevention of user issues - AI-powered root cause analysis - Customizable platform to understand user sentiment - Integration with popular support and log systems We appreciate your feedback and suggestions to continuously improve! Go ahead and check out our Guide - https://torecord.it/docs let's go! 💪🏼

Where now live on linkedin: https://www.linkedin.com/events/...

Thank you @rohanrecommends for hunting us :)

Looks neat! And the design also looks amazing! Congrats on the launch 🙌🚀

@ohad_ronen, I love the idea of using intentional session recordings in Record to get a crystal clear look at user issues. Any plans to add video annotation features for more collaborative troubleshooting?

Record 3.0's automated resolution process and AI-powered insights will definitely streamline our customer support efforts. Excited to have a single source of truth for collaboration. Well done!

Awesome, I extend my heartfelt congratulations on the successful launch! May your endeavor be crowned with remarkable triumph and secure the highly sought-after position as number one alongside Rohan. I wholeheartedly wish you the very best of luck in all your future endeavors!

Congrats

Just came across Record 3.0, and wow, what a great tool for B2B SaaS! Having an AI-powered support layer that can proactively identify and address user issues is a game-changer. I love how it enables faster and more efficient troubleshooting by cutting the unnecessary back-and-forths and getting straight to the root of the issue. Plus, the seamless integration with major support and log systems is a huge advantage. Really excited to see how Record continues to evolve. It's refreshing to see a product that understands the need for smart and efficient customer support. Going to give this a try, thanks to the generous offer for the Product Hunt community!

I am incredibly impressed with Record 3.0! 🌟 The automation capabilities and AI-driven resolution process for B2B SaaS customer support are truly remarkable. The ability to collect, visualize, investigate, and gain valuable insights from user sessions and logs is a game-changer. The concept of creating a centralized source of truth for collaboration is brilliant and will undoubtedly revolutionize the way teams work together. Kudos to your team for creating such an exceptional product! 👏

Love this!

Looks awesome! Can I try it for free?

Top interesting!

Great product!

Awesome! Intercom definitely needs some competition.

Exciting news and amazing product! 🚀

Congrats on achieving such a significant milestone. it will definitely improve customer support, increase efficiency, save time and money.

Congrats! Love where this is going

Wow, congrats on your launch!