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Record 3.0 β Support layer built for B2B SaaS
Record is a Customer Support layer built for B2B Saas that automates the resolution process using AI. Records collect, visualize, investigate, and provide insights on user sessions and logs while creating one source of truth for collaboration.
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Hi All! :)
Tom here, founder and CTO here at Record! so excited for this launch!
Our aim with Record 3.0 is to address a significant issue - the huge time that R&D teams spend on technical issues. Record is here to ease that burden with its AI-powered Customer Support layer, enabling teams to focus on growth while providing superior service.
Key features of Record include:
- Crystal clear session recordings to diagnose issues
- Proactive identification and prevention of user issues
- AI-powered root cause analysis
- Customizable platform to understand user sentiment
- Integration with popular support and log systems
We appreciate your feedback and suggestions to continuously improve!
Go ahead and check out our Guide - https://torecord.it/docs
let's go! πͺπΌ
Hello, Product Hunt community, I'm Ohad, the founder of Record. π A year ago, we launched Record for the first time. In the months that followed, we onboarded and talked with hundreds of teams while continuing to add more and more requested features. We now have 1000+ companies using Record as their main support layer for doing support. I am always saying that If we werenβt software engineers, we probably would have been bug farmers. but no more, I am happy to introduce Record 3.0
We've noticed a significant problem in the industry - R&D teams spend 20% of their time dealing with technical issues, resulting in massive losses. This is why we created Record.
An intelligent layer that like a doctor, can collect data, understand and suggest the best course of action in no time? This is us.
Record is an AI-powered Customer Support layer for B2B SaaS. It collects and analyzes user session data, providing insights and suggestions for action while providing one source of truth for collaboration when it comes to user issues. This allows support teams to focus on delivering excellent service, while other teams can concentrate on growth!
With Record, you can βοΈ:
π Cut the ping pong and have a crystal clear look at the issue - Request your users to record intentional session recordings or captured them on the fly directly from the product with all the data needed (Console logs, Network request and response, window attribute, page history, custom data, clicks, and much more)
π Proactively identify and prevent user issues - use Record investigation to find what you need when you need it and create groups based on various parameters like console error keywords or a specific user.
π Stop wasting time searching or finding the wrong lead - Use Record AI to identify the root cause of any user issue from countless data and get suggestions for fixing it without going through all the logs!
πΆοΈ Understand user sentiment, and customize the platform to your needs.
𧬠Integrate with your support and logs preferred systems: Monday.com, Zendesk, Intercom, Salesforce, Sentry, Datadog, and Slack
We've put a lot of effort into creating a product that we believe will make a difference. But we know there's always room for improvement. We believe in community power and would love to hear your feedback and suggestions.
Thank you to all the members of the Product Hunt community for your engagement and enthusiasm. We're excited to be a part of this vibrant and innovative community.
β’ Here is a full knowledge base to see what you can do with Record: https://torecord.it/docs
β’ We will be going live on Linkedin at 11:00 IST to answer questions and show a product demo: https://www.linkedin.com/events/...
As thanks for all your love and support, weβre making the product FREE (π as in free forever) for everyone in the Product Hunt community who registers before the end of August!!
@ohad_ronen Hi Ohad,
Kudos on launching Record 3.0! The idea of an AI-powered support layer for B2B SaaS is ingenious.
The ability to eliminate unnecessary back-and-forths, proactively spot user issues, and conduct swift root cause analysis is a game-changer. It's refreshing to see software that integrates well with existing support systems too.
Your dedication to enhancing customer support is clear, and I'm eager to try out Record. I'll be sure to tune in for your LinkedIn event for the product demo.
Fantastic work, Ohad! You're truly innovating in the SaaS world.
Massive congrats on the launch! It's awesome to see how things are looking up for the support teams. π
Record 3.0's automated resolution process and AI-powered insights will definitely streamline our customer support efforts. Excited to have a single source of truth for collaboration. Well done!
Wow, inspired by free trial opportunities! Congrats on the launch and best of luck for future development @ohad_ronen π
After trying out Record, I'm truly impressed by how it integrates AI into the B2B SaaS customer support landscape. Its automated resolution process is not only efficient, but also intelligent in its approach, addressing issues promptly and effectively.
The ability to collect, visualize, and investigate user sessions and logs is a standout feature. By creating a single source of truth, Record minimizes confusion and promotes more seamless collaboration across teams, which is often a hurdle in many B2B interactions.
Moreover, the insights provided by Record could be game-changing. The potential for understanding user behavior, identifying common issues, and predicting future challenges is enormous. This sort of information can lead to proactive problem-solving and a more refined user experience.
Record seems like a promising tool that could revolutionize B2B customer support. Its focus on automation and insightful data analytics could make it a valuable asset for any SaaS business looking to enhance its support operations and customer satisfaction.
Great product launch....and amazing product congratulations.... This additional layer can increase the support team productivity!!!
Extraordinary work guys πͺ
Impressive! A revolutionary approach to B2B SaaS customer support and a game-changer in problem-solving and productivity. Looking forward to seeing how it will redefine industry standards!
Love that we can use Record AI to identify the root cause of any user issue from countless data and get suggestions for fixing it without going through the hassle of back and forth.
Record