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Make messengers work for your business
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Dan Zinoviev

Reply Now — Make messengers work for your business

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Reply Now is a messaging platform and team inbox for popular messengers. Engage with your customers on Facebook Messenger, Viber, Telegram and other messaging apps.
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Dan Zinoviev
Maker
Hey there Product Hunters, Daniel from Reply Now here! Messengers took over our lives and now it’s one of the most vital and significant parts of personal communications. Now we all talk to family and friends via messengers, why business communications should be less convenient? However, there is one huge problem in using messengers to communicate with customers – messengers are designed for people and not for businesses. And that’s where Reply Now comes about. We have been tirelessly working to bring ease and convenience to business communications in messengers. Reply Now brings order to communication channels. There is no need to monitor all asocial networks and messengers no more. Now, every interaction with customers is settled and organized in one place. Join Reply Now to become an early adopter and evangelist our all-in-one messaging platform. We want you to have the best possible experience with our platform, and can't wait to hear your feedback!
Etikalapallen Bolikonda
@daniel_zinoviev Do you validate the user credentials that are used to login into reply now against the messengers login ? Ex: At-least the email id or the Phone number to establish a connection ? This would work for a business at a small scale, how about for medium to large ? do you have any plans for them ? - The reason i asked the above question, because medium to large scale companies support teams are not able to track or respond to customers efficiently. If i imagine the big picture right, integrating this can help them to address every relevant query and in-fact having team channel can help in sharing the workload of support teams. #Just a thought. :)
Eugene Lymar
Maker
@daniel_zinoviev @etikalapallen_bolikonda login into the app is different from messenger credentials. We DO NOT store users' messenger credentials. Connecting a Facebook page uses Facebook's OAUTH. Viber and Telegram use connection tokens. About medium and large scale businesses. Our app allows any number of users, teams and channels.
Etikalapallen Bolikonda
@daniel_zinoviev @eugene_lymar Thanks for the information :). I have signed up and started going through it. Nice work, Good luck!
Eugene Lymar
Maker
@daniel_zinoviev @etikalapallen_bolikonda did you manage to connect a channel? Please don't hesitate to contact us if anything is not working as expected.
Oleksandr Gamaniuk
What if I have a few chats with the same customer on Facebook Messenger and WhatsApp or Email? Can you link the chat threads somehow? Btw, congrats with the launch!
Dan Zinoviev
Maker
@agamanyuk Hey Alexander, thank you! We are already working on the feature that will allow you to merge chats in multiple messengers into 1 personality. We don't have the email in Reply Now, focusing solely on messengers.
Olivia Milton

I've been using Reply Now for a few weeks already and I really like how easy it is to manage social media chats and messenger communications in one place. You can invite team members, leave internal notes, assign and reassign chats like in Intercom.

Pros:

Handy app to manage chats in one place

Cons:

None so far

Marco Fabrega
Super cool! Love when ideas attempt to help people consolidate workflows and improve their efficiency. Definitely something I may consider trying out! Good luck!!
Dan Zinoviev
Maker
@marcoafabrega Hey Marco, thank you! You're always welcome to try out our product.
Ilya Azovtsev 💌+🤖=🚀
Wow wow wow, looks super awesome! Is there any way to add LinkedIn messenger ?
Dan Zinoviev
Maker
@ilya_azovtsev Hey Ilya, thanks for taking a look! For now, LinkedIn is not our top priority, but if we see a strong demand, we'll certainly consider LinkedIn messenger too.
Eugene Lymar
Maker
@ilya_azovtsev there is no public API available yet.
Douglas Evaristo
In the gif you show Whatsapp icon but you dont have work, i'm correct?
Dan Zinoviev
Maker
@douglasevaristo Hey Douglas, we are now in the process of implementing Whatsapp within our product. It has been delayed due to technical reasons. Sorry for the inconvenience!
Gala Pryhodko

I've been using 'Reply Now' for a couple of weeks now. So far so good. Simplified the workflows of our support team, by keeping all messenges together. Also, I would love to see Whatsapp in the product.

Pros:

Useful functionality to have a clear visibility on the leads and convenient way to manage incoming inquiries in messengers

Cons:

Sometimes UI is not that obvious

Demetrio Kapustin

I've been using Reply for one year. Very useful for outbound sales but complicated for inbound. I'd probably recommend it to my friends and colleagues.

Pros:

Great way to keep messengers organized in one place.

Cons:

Haven't figured out yet.

Volodymyr Oleksiienko
@daniel_zinoviev are you planning guys new integrations in the future?
Dan Zinoviev
Maker
@volodymyr_olexienko Hey Volodymyr, you already can integrate ReplyNow with other services via PieSync.
Vad Sapozhnykov
Does your solution support personal messenger accounts?
Dan Zinoviev
Maker
@vadym_sapozhnykov Hey Vad, unfortunately the messengers won't let us use personal account via their API. Only business accounts, for now.
Mary Petrenko

Highly recommend to everyone who needs to automate his communications with the customers

Pros:

Convenient interface, detailed documentary and really fast support in the chat

Cons:

Sometimes can work slowly

Denis Volovenko
can your widget be installed across all platforms?
Dan Zinoviev
Maker
@denis_volovenko Hey Denis, sure, widget is a simple HTML code which can be installed across all website platforms.
Cripto Pedia
@denis_volovenko hi Denis, few weeks ago I found a similar widget called Callbell if this can help you!
Nikolay Piriankov
better customer service, better info on policies visible, better ux to show that you've not cancelled your account when you remove all services.
Josh Foster
This is awesome! It's going to save lots of time and effort for both my staff and clients. Everything is in one place and organized. At the same time, clients are using the tools they want to. Can't think of anything better than this.
Eugene Lata
Sweet deal, guys! I think I was looking for this product for ages. Will be happy to give it a go.
Dan Zinoviev
Maker
@eugenelata Sure Eugene, please go ahead and sign up at replynow.io. We will be open for a discussion.
Mike Kosulin
Couldn't sign up with .company domain as email.
Dan Zinoviev
Maker
@mikekosulin Hey Mike, thanks for letting us know. Gonna fix this ASAP!
Stas Romanov
I think a great miracle will grow out of this product :)
Paul Vu
Waiting for connecting Line app and more
Dan Zinoviev
Maker
@paul_vu Hey Paul, thanks for the feedback. We will notify our users once we release new functionality. Still, you are welcome to try out our product today. Cheers!
Danil Yasinskiy
Great idea, it is really useful
Dan Zinoviev
Maker
@danil_yasinskiy Hey Danil, thank you for your feedback. You are always welcome to try the product.
Marisha Arutyunova
Such a good product, waiting for collaboration with iMessage (;