Subscribe
Sign in
p/retainly-email-content-spam-checkerImprove your email open rates by 30% or more - for free :-)
Start new thread
Eithiriel DeMerè

Chatterbox - Live chat with your to-be customers straight from your Slack

by•

Live chat with your potential customers straight from your Slack. Beautiful chat interface for your customers, and the Slack app for your agents. All chat contacts are stored as leads and automatically tagged into segments. Nurture and engage them further to convert them into paying customers.

Add a comment

Replies

Best
Soujanya
I just added Chatterbox to our Slack with a single click. So smooth. Cool product. Now waiting for my customers on my website.. lol
Palash Bagchi
Maker
@venkatasoujanya Thank you for your feedback. Enjoy Chatterbox and make lots of money :-)
Eithiriel DeMerè
Hunter
Palash Bagchi
Maker
Thank you @nikkielizdemere for hunting Chatterbox. We believe that for modern Internet Companies, every employee should take active participation to respond to live customer chats. Since Slack has become the de facto standard of communication in organizations, what better than allowing users to respond from the same Slack interface. In addition, all your Chat contacts will automatically get stored in a dynamic segment. You can create autoresponders, Drip, and Behavioral Campaigns to convert them into paying customers. In my personal experience, I have seen that when it comes to Live Chat, my customers expect an immediate response. Even if I may not have an answer, I can respond from my Slack mobile and ensure that someone in my company is working on the customer need. Resolution is secondary, the response is primary. Chatterbox will help reduce the response times to a matter of seconds since anyone (authorized in the Channel) in your organization will now be able to respond from their Slack. I hope that every internet company can benefit from improved customer success.
Rajesh Pandurangan
Much needed feature to an email marketing automation tool. I can get leads, convert them, and engage them easily.
Palash Bagchi
Maker
@raajesh_rp Off course, you can use Chatterbox not only for customer support but as an optin lead generator too.
Avinash A

Cannot get easier than this. This is so good.

Pros:

This is really the most useful app in the Slack directory. Cannot get easier than this. This is so good.

Cons:

Nothing

anand mohan pal

Most of the companies like ours will be super excited to move into the new dimensions of customer success with Chatterbox

Pros:

Unlimited Agents! Super Cool

Cons:

Needs Improvement

Adam
Awesome - went ahead and added to my site this morning! Looking forward to messing with it more a little later.
Pablo Fernández
This looks like a great idea. I wanted to try it but I never got the registration email and there doesn't seem to be a way to re-trigger it. My email address is pupeno@...
Palash Bagchi
Maker
@pupeno regret inconvenience. Can you check your spam box please? Else we can open your account from our control panel. Let us know
Pablo Fernández
@palash76 yes, I did check the spam and searched my inbox and waited for a bit. I thought maybe you guys were getting a lot of traffic from PH and sometimes it's not easy to handle. But no, the mail didn't appear. I'm sorry.
Palash Bagchi
Maker
@pupeno Our transactional email provider SendGrid had latency issues yesterday and today as well. We have migrated to SES and the verification emails are going now. Someone from my team will resend your verification link shortly. Thank you for your understanding.
Palash Bagchi
Maker
@pupeno Please check your email, the activation email has been sent a couple of hours back from @retainlyhq.com domain.
Palash Bagchi
Maker
@pupeno Just checking in if you received the confirmation link. If not, spare a few seconds and come to our website for a live chat. Have a nice day.
Dmitry Kornyukhov
Cool idea @palash76! How is this different from Small Chat? :) https://small.chat/
Palash Bagchi
Maker
@dkornyukhov Thank you. Apart from the live chat, your contact data gets stored in a segment. Chatterbox is capable of automatic lead engagement as well, using autoresponders, drip and behavioural campaigns via email, SMS, push and more.
Palash Bagchi
Maker
Well we just did some major updates on Chatterbox. Such overwhelming response made us do more. While we tried to respond to every chat that came in, even late in the night, we did miss a few at extreme awkward hours. Plus many were so excited that they just pinged us and never responded, did not even pass their email ids for us to respond back. I know they were having fun. :-) So we built a bot and made it appear as human as possible. This bot collects the email id and only then passes the chat to a human agent. If I wouldn't have told you this, you would not even have realised it. Lol. Now let this remain a secret between us. :-). What say?
Palash Bagchi
Maker
This is what you will call as "Bolt Speed". Chatterbox now also has Triggered Callout Campaigns. You can set up a different Callout for every page on your website to attract visitors into engaging into a conversation.
Akande oluwaseun
so great