p/roadmap-2
Customer Feedback & Product Roadmaps
Justin Jackson
Roadmap — Customer Feedback & Product Roadmaps
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Replies
Justin Jackson
When I was a Product Manager, my biggest struggles were: 1. Tracking which features users wanted 2. Tracking which users were waiting for certain features 3. Communicating our product roadmap to customers @dominicstpierre and his team have solved these exact problems. My favorite screenshot is this one: It gives you the opportunity to really care for individual customers. ♥ it! As part of Roadmap's public launch on Product Hunt they're offering a 50% off discount to everyone that upgrades to a paid plan before Friday 10/14. No discount code needed.
Dominic St-Pierre
@mijustin Thanks, Justin! Really appreciate your kind words! Prioritizing the direction of your product and keeping stakeholders happy is something we've all struggled with. After building a ton of products over the years, I've realized having alignment with your team about the things you're working on (or should be working on) can do amazing things for your culture and your productivity. We built Roadmap so that makers can feel confident about their projects and have a transparent outlet to share those wins with users. If anyone has questions, feel free to ask me here or from the app :)
Andy O'Dower
@dominicstpierre @mijustin I'm going to try this out. Been seeing a lot of roadmap tools out there getting either too feature heavy or too light...it is a difficult mix. Will let you know what I think.
Will Perlmutter
@dominicstpierre @mijustin trying to understand: what's the latest state here? cheers!
Ghost Kitty
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Brittany Fuller
@itsnblackburn thanks for the feedback! We love Trello! In fact I spent a lot of time using Trello to collect user feedback and even share public roadmaps - you can read a guest post I did for them about that here http://blog.trello.com/3-ways-to... & more on why we built Roadmap to compliment Trello here https://roadmap.space/the-roadma... The biggest differences are using the feedback widget to understand unique user attributes related to feedback (like MRR or team size) to understand impact and having a public roadmap that users can engage with that doesn't look/feel like a task list. We also wanted to close the feedback loop with subscriber notifications. Hope that helps!
Elizabeth
I like this a bunch. Non-NonDA life, make it happen! @mijustin @bamariefuller @roadmapspace @dominicstpierre @allisongrayce
Brittany Fuller
Thanks @elizabethhunker! We appreciate your support! We'd love to know more about this "Non-NonDa life" ... we feel left out 😜
Aye
I like that it's very customer centric and focused on existing paying customers. When you had the idea, did you see the struggle as more on proactive customers who felt like they were not being listened to versus product teams who felt like they weren't getting enough data?
Brittany Fuller
@damnitjim thanks for feedback! We were really interested in understanding how the feedback/requests from existing customers impacted business objectives. That is why we wanted to see things like the MRR associated with feedback. We also wanted to give proactive customers an outlet to express their feedback and know their ideas wouldn't fall through the cracks.
Josh Harcus ♖
This is an amazing platform! Love what you guys are doing. Definitely keep it up!
Dominic St-Pierre
@joshharcus thanks for the kind words :). We are hard at work processing the valuable feedback we are getting. Highly appreciated.
Frank
I would really like to sign-up for this and I'm the kind of person who reads "Terms" and "Privacy Policy". Except I can't on your site because I get "404 Not Found" errors on each link. So I'm not sure what I'm agreeing to.
Dominic St-Pierre
@fbara arf thanks and sorry about that, site changed from static site to wordpress like last week, I'm updating the link on signup, in mean time here's the link ToS: https://roadmap.space/terms-of-s... and privacy policy: https://roadmap.space/privacy-po...
Alex Markov
I would've been nice for you to have an prominent link to your own public roadmap. Way easier to see what you're selling that way.
Brittany Fuller
@nyalex thanks for the feedback! We're going to add a link to our homepage now :) Here is the link to our public roadmap, hot off the press! https://roadmap.space/public-roa...
Christopher Hawkins
Very interesting! Clearly it _can_ be used as a project mgmt system, but what did you _intend_ it to function as? Is this recommended as a meta-layer that complements the activity in your project mgmt system, or as a replacement for a project mgmt system?
Allison Grayce
@chris_hawk Thanks for the comment! Roadmaps and projects and tasks go hand in hand but our intention is not to replace your project management tools. We created Roadmap to compliment it, and work closely with them behind the scenes. The goal is to close the feedback loop to users who have expressed an interest in a feature, and make this work seamlessly with your current workflow. For example, our integration with Trello marks roadmap items as launched when moved to a done column. Read more about that here: https://roadmap.space/the-roadma...
Ghost Kitty
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Brittany Fuller
@levibostian thanks for your questions & feedback here! * Yep, you can use Roadmap to manage projects. It's pretty lightweight still in that regard so you can also integrate with other PM tools like Trello. Would love to hear how you think we should expand the PM workflow in Roadmap! * A roadmap can be a combination of public & private items. You can decide what you'd like to push public by editing the 'visibility' of each item. Here is a link to our public roadmap http://upcoming.roadmap.space - which you can fully customize too ;)
Brittany Fuller
@levibostian Let me know if I can help you get started with the user feedback widget or your public roadmap!
Dominic St-Pierre
Wow, we are super impressed with the feedback & response from the Product Hunt community. As a thank-you we’re extending our 50% off beta user discount to everyone here through the end of the week.
Eric Cogan
Really love the idea. Looking forward to more integrations as the lack of JIRA support right now is a deal breaker.
Brittany Fuller
@ericcogan thanks for the feedback! A JIRA integration is actually part of the updates featured in our feedback widget in the app right now :) You can subscribe there and we'll let you know when it's ready!
Sam Rye

I only found Roadmap in the last week, but I've instantly seen it's potential, and have really enjoyed getting set up and starting to build out a backlog.

I could see this being used for a variety of things, not just technology product management. I'm setting up a new impact studio, and we often take a participatory approach to developing ideas, so this could work as a really neat solution for us to centralise research and ideas.

Pros:

Feature rich with:

- Feedback widget for website / app

- Repository of Feedback and Ideas

- Backlog with categories & tags

- Public/private

Cons:

Haven't found anything yet

Brendan Weinstein
@samrye_enspiral Sounds interesting and intelligent. Care to explain further? Id love to see.
Marcin Odchyl
Easy to understand interface. What about email notification about important change in roadmap?
Dominic St-Pierre
@marcinodchyl1 Thanks, we're currently discussing this internally as well. At this moment, only one notification is sent to subscriber, when the entire item is flag as completed. But we are looking at sending more on-the-fly updates to announce smaller progress during the entire process. Let us know if you had anything specific in mind.