Sondre L. Rasch

Nomad Insurance 2.0 - Built by nomads for nomads

byโ€ข

Our global travel medical insurance is now available worldwide to cover you on all of your adventures, big or small. Featuring a streamlined claims process for 84% faster claims submissions and payouts. Optional add-on: adventure sports and electronics theft

Add a comment

Replies

Best
Sondre L. Rasch
Hey, itโ€™s Sondre, CEO at SafetyWing ๐Ÿ‘‹ One of the biggest pieces of feedback weโ€™ve received over the years is โ€œYou guys are greatโ€ฆ but your claims process kinda sucksโ€. We agree โ€” complicated paperwork and 30 day turnarounds arenโ€™t ideal. We listened to your feedback and have been working hard to launch our own carrier, create a more streamlined claims process and add comprehensive coverage options tailored to the needs of digital nomads and adventurers. Our goal with Nomad Insurance 2.0 is to make sure you have peace of mind and reliable support, no matter where your travels take you. We hope you love it as much as we do!
I love the color vibe of your website. How do you ensure that data use privacy laws are not disturbed by this application?
Eman Zabi ๐Ÿš€
@baruns Hey! Data is processed on a need-to-know basis. You can read more about it in our Data Privacy standards here: https://safetywing.com/privacy-p...
Tony Han
Love a product that listens to user feedback and improve the experience as a result! The website is also well designed - all of the coverages are explained in plain English rathe than legal jargons and the visuals is outstanding for an insurance product! I'm curious how do you bring tech into the insurance business? Do you use AI as part of your underwriting or risk assessment engine? Congrats on the launch again @srasch and team!
Eman Zabi ๐Ÿš€
@tonyhanded As a 100% remote company, with 100% remote customers, our product relies 100% on good tech. AI works for us in the background, but our service is built on a combination of really good tech and real human interactions (from amazing humans). Our underwriting and risk assessment is fully digital and without delay!
Tony Carter
This is fantastic, Sondre! ๐Ÿ‘ Nomad Insurance 2.0 sounds like it will really address the pain points and make life so much easier for digital nomads and adventurers. The streamlined claims process and comprehensive coverage are game-changers. ๐ŸŒโœˆ๏ธ Quick question: Can you share a bit more about the new coverage options that are tailored specifically for digital nomads? Really curious to see how they compare to the old ones! ๐Ÿ˜Š @srasch
Gedion Verkerk
@tony_creator Hello Tony! This is Gedion from the Customer Care Team. We really appreciate your positive feedback. In terms of coverage options that are tailored specifically for digital nomads I can share that besides the Electronics Theft Add-on and the Adventure Sports Add-on, the plan now has a 0 USD deductible which means that you don't have to reach that amount in approved claims before you can start getting reimbursed. If you filed your first claim of 200 USD for example, and it's approved, you will be reimbursed for it straight away. Previously, you would not get this amount of 200 USD reimbursed as your first claim as it would go towards the 250 USD deductible and bring it down to 50 USD. Besides the medical coverage, other benefits that would come in handy for any digital nomad include travel benefits, such as lost checked luggage and unplanned overnight stay. Please feel free to have a look at our Nomad Insurance Description of Coverage for more information by using the following link: https://safetywing.com/nomad-ins... If you have any further questions, you can reach out to our Customer Care Team via the chat function on our website www.safetywing.com or you can also send an email to support@safetywing.com Cheers!
Kyrylo Silin
Hey, I'm curious, how does the adventure sports add-on work? Does it cover specific activities or is it more generalized? Congrats on the launch!
Eman Zabi ๐Ÿš€
@kyrylosilin Hey! I'm part of the team working on the launch. This link includes the ones covered by the add-on: https://safetywing.com/nomad-ins..., and if you click the PDF in the top right corner on this page you can see the adventure sports in the base package! Hope that helps!
Trent Kennelly
This, in my opinion, is one of the things that separates the great businesses. REALLY listening to what people want and pushing changes to make it happen. I don't understand how so many miss it. VERY well done, team!
Eman Zabi ๐Ÿš€
@trent_kennelly Thanks for your support, Trent!
Konstantine Shirshov
It's a funny moment when you see your insurance agent on Product Hunt. Congrats on the launch, BUT wish the claim&refund process didn't take more than 3 months like it did for me ๐Ÿ™‚ Voted!
Eman Zabi ๐Ÿš€
@shirshov Hopefully your next claim will be quicker! We've done a lot of work on our claims process, and our current turnaround time is under 5 days!
Lu
Congrats on your launch @srasch ! I'm curious about your pricing model. Is age the only factor that affects the cost of insurance, or do other factors like health or lifestyle come into play as well?
Gedion Verkerk
@lumi_nertan Hello Lumi, thanks for your comment! Currently, age is the only factor that affects the base premium. Pricing can also change depending on the add-ons you include in your plan. If you have any further questions, you can reach out to our Customer Care Team via the chat function on our website www.safetywing.com Take care!
Graham M
Great service and now the faster claims settlement is a game changer, except I dont like the exclusions part.
Eman Zabi ๐Ÿš€
@graham_m Thanks, Graham! What don't you like about exclusions?
Graham M
@Eman_Zabi Greetings. This is one I came across. Say a person has had previous policies, no claims no funny business. Then during the months proceeding renewing the policy, suffers a heart attack. Person goes to hospital and has treatment done. This is claimed for and payment received from Safety Wing. Thus follows, the new policy has a clause that cardiac issues will not be covered by the new policy. I am pretty sure people don't willingly plan on having heart attacks, they are sudden onset medical emergencies, that's why you have a policy in the first place, to help cover those costs. I like the idea of " Your Certain Friend In Uncertain Times." Thank you for your time. Graham.
Eman Zabi ๐Ÿš€
@graham_m Hi Graham, that's a really valid concern. In those types of situations, Nomad Health, our comprehensive health insurance is a better fit, it's designed for longterm use. Nomad Insurance is travel medical insurance. You can learn more about Nomad Health here: https://safetywing.com/nomad-health
Richard Song
Congrats on the launch, @srasch! The adventure sports coverage is a fantastic addition. I'm curious about the electronics theft add-onโ€”does it cover only specific items or all personal electronics? And how about coverage if you're traveling to multiple countries within a short period?
Gedion Verkerk
@renchu_song Hello Richard! This is Gedion, Customer Care Manager at SafetyWing. Thanks for your kind words! The Electronics Theft Add-on does cover specific items which are: Laptops, cameras, lenses, smartphones, e-readers, music players, tablets, earphones, earplugs, iPads, airpods and drones. Some important conditions are: -You took reasonable care for the safety of your electronics. -The theft is reported to the police within 24 hours. -You provide proof of the existence of the electronics before they were stolen (for example with a receipt of the purchase). -We will determine the reimbursement value of your electronics based on valuations at the time of loss and market data available at the time of claim decision. Also, for this add-on, we cover up to $3,000 per active insurance period, up to $1,000 per electronic and up to $6,000 in your lifetime (lifetime max). Also, this add-on is only available for subscription policies, which can be canceled anytime. Traveling to multiple countries within a short period is not a problem with Nomad Insurance. You can have the plan for a minimum of 5 days and even within these 5 days, you can be covered in multiple countries. Specifically, you can be covered anywhere outside your home country except Cuba, Iran, North Korea, Syria, Russia & Belarus, the USA (unless you have the US add-on) and select regions of Ukraine (Luhansk, Donetsk, Crimea). If you have any further questions, you can reach out to our Customer Care Team via the chat function on our website www.safetywing.com Cheers!
XtraLite
Pretty interesting idea from @srasch! Will definitely mark this down and explore it on the day I become a digital nomad! Nomads understand the best what nomads need ;)
Eman Zabi ๐Ÿš€
@xtralite Thanks for your support! Let us know if you have any feedback once you've tried it out!
Lachlan Cotter
SafetyWing rocks. Amazing mission and company culture. Your design is also ๐Ÿ”ฅ. Congrats to the team on the great work.
Eman Zabi ๐Ÿš€
@satoriapp Thanks, Lachlan!
Cesare Stautz
great to see the improvemnt the new claims process is exactly what we needed
Eman Zabi ๐Ÿš€
@cesare_stautz Thank you! A lot of hard work's gone into it!
Jenifer Lamberto
Love the updates the faster claims and new covergae options are exactly whats needed for digital nomads
Jarrick Lozada
The new feature sound awesome faster claims and adventure sports coverage are huge wins fir frequent travelerss
Eman Zabi ๐Ÿš€
@jarrick_lozada Thank you! A lot of hard work has gone into it!
Aisha Kabir
Maybe a quick guide on the new claims process would be helpful for user to nivgte the changes smoothly.
Eman Zabi ๐Ÿš€
@aisha_kabir Thanks, Aisha! Check out this guide here: https://www.loom.com/share/990d1...
Emily
Wow this is really cool! What a great idea ๐Ÿ˜ And I have to say, youโ€™ve got a really really pretty & user-friendly website ๐Ÿ™Œ๐Ÿป
Eman Zabi ๐Ÿš€
@_emily_daykin Thanks so much!
Derek
Looks great! ๐Ÿ˜ป Anything that helps remote teams and workers gets my vote ๐Ÿ—ณ๏ธ โœจ
Eman Zabi ๐Ÿš€
@derkolstad Thanks for your support, Derek!
C Smith
SafetyWing is doing great things, both with this product and their mission. Iโ€™m excited to see where this new product takes you!
Eman Zabi ๐Ÿš€
@c_smith6 Thanks for your support! :)
Tiger L
Happy to see how youโ€™ve listened to user feedback and turned it into a more streamlined and tailored experience. With the new claims process and comprehensive coverage, youโ€™ve truly made it easier for digital nomads to travel with peace of mind. Congrats on the launch!
Eman Zabi ๐Ÿš€
@tigerl Thanks for your support! :)