@christer_nesttun Thanks for your support! :)

@nicole_elzer3 Thanks, Nicole!

@kyle_sandstrom Hello Kyle, this is Gedion from the Customer Care Team. Thanks for your honest feedback and support. This is very much appreciated! We are very curious to hear more about the UI issues you ran into. In terms of the payment details, could you please let me know if you were signing up for Nomad Insurance? Or were you signing up for one of our other products? This is because Nomad Insurance only asks for payment details at the last step of the signup process. Also, I'm very curious to hear more about your experience when it comes to the transparency of the pricing. To get a quote, you can use our pricing calculator, which will give you the exact price that you will be paying. Please use the link below to access the pricing calculator: https://safetywing.com/nomad-ins... Cheers!

@gedionverkerk I kept running into just general server issues it seemed, it kept generating 'Something went wrong, if the problem persists contact customer support'. For the payment issue, I think this was when I actually was looking at Nomad Health (I guess technically different products but I assume you all work across these :) I received a quote but I knew I would want the extended US benefits, but it wouldn't show how much this would change my quote without entering payment details. Anyways, I looked at the site again today and ran much smoother. And yeah even with the above issues your UI and process is a lot better than the competition (after seeing it today)

@dance17219 Thanks for your support! :)

@topkek Hello Misha, this is Gedion from the Customer Care Team. Thanks for your feedback and your question! I'm happy to clarify this for you. Only if you are driving a scooter/motorbike larger than 50cc, you will need the Adventure Sports Add-on​. Just be sure to wear proper safety gear. Also, you must be properly licensed for the class of vehicle you're driving. Please check with local authorities for requirements. Note that you may need more than a car driver's license for motorbikes. ​ Please note the following exclusions: • Driving while intoxicated • Racing • Personal liability (damage to property - like a vehicle) • Third-party medical (another person's health) If you have any further questions, you can reach out to our Customer Care Team via the chat function on our website www.safetywing.com or you can also send an email to support@safetywing.com Take care! ​

@goncalo_salgado1 Thanks for your support! :)

@shirshov Hopefully your next claim will be quicker! We've done a lot of work on our claims process, and our current turnaround time is under 5 days!

@payrequest Love to see it 🙌 Good luck for your upcoming launch too!

@s5f5f5f Hi Sergei! Nomad Insurance satisfies Schengen visa health insurance requirements, so you should be okay! For other visas, or if you have specific requirements that your medical insurance plan needs to meet, send the list to support@safetywing.com and we’ll check whether our plan aligns with them!

@alex_golubev1 Hi Alex, First, we want to thank you for being a loyal customer with us for the past 6 years! We truly appreciate your feedback and are sorry to hear about your disappointment with the recent changes. Your concerns are valuable, and we’d like to clarify a few points. We understand that the transition to a $0 deductible policy has affected some of our customers, and we didn’t make this decision lightly. One of our guiding principles is to create products that are as simple and user-friendly as possible. Over the years, our deductible was one of the most frequent points of confusion and frustration for users, especially for those who may not be familiar with insurance terminology. After hearing this consistently from our customers, we decided to harmonize the policy across the board with a $0 deductible to simplify things. We’ve worked hard to keep our premiums affordable, and while there was an increase, it was not as high as 50% but 25%. The price change went from $42 to $56, and we acknowledge that any increase can be frustrating. Our goal is always to ensure the best value possible, including peace of mind when facing unexpected and potentially significant medical expenses. In these situations, paying out-of-pocket would be overwhelming for most people, which is where our coverage steps in to protect you. We’re sorry to see you go, and if there’s anything we can do to address your concerns or any other feedback you have, please don’t hesitate to let us know. We’ve valued having you with us and hope there’s a way we can continue to bring you the coverage you need!

@nawal_mir Cheers, Nawal!

@baruns Hey! Data is processed on a need-to-know basis. You can read more about it in our Data Privacy standards here: https://safetywing.com/privacy-p...

@derkolstad Thanks for your support, Derek!

@tigerl Thanks for your support! :)

@lumi_nertan Hello Lumi, thanks for your comment! Currently, age is the only factor that affects the base premium. Pricing can also change depending on the add-ons you include in your plan. If you have any further questions, you can reach out to our Customer Care Team via the chat function on our website www.safetywing.com Take care!

@alex_dulub Hello Alex, this is Gedion from the Customer Care Team. Thank you for your positive feedback! Unlike before, you can now easily file your claim directly through your SafetyWing Dashboard. The process is simplified in a way that it has fewer fields to be completed, meaning that filing a claim will also take less time. If you have any further questions, you can reach out to our Customer Care Team via the chat function on our website www.safetywing.com Cheers!

@web3_antivirus Hey Alex, thanks! Well we essentially rebuilt it from scratch so it would be fast to fill-in (much fewer fields) and faster to proccess (claim payout time down 84 %). How do we make it work: well I suppose more software and automation is a big part of the answer!

@tonyhanded As a 100% remote company, with 100% remote customers, our product relies 100% on good tech. AI works for us in the background, but our service is built on a combination of really good tech and real human interactions (from amazing humans). Our underwriting and risk assessment is fully digital and without delay!