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Salesmachine for Slack — Get alerted on Slack when your customers need attention
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@joshdance Hi Joshua, can you send a message to Support please (blue bubble bottom/right corner)? We'll look into it.
Congrats on the great work, not only for this integration but for the regular enhancements of the application. Happy too, our logo is featured on the visual :) thx!
I'll give it a try - though we might prefer use another option :p
@chrisgagin Ahah thanks Chris, we can do Salesmachine for Azendoo next time.
Hi Product Hunters!
Thanks @syswarren for hunting us!
We’re really proud to officially launch Salesmachine for Slack, your customer success assistant. ⚡️
Set up in one click if you use Segment.com, Intercom or Mixpanel. We would love your feedback and ideas :)
Salesmachine for Slack monitors your customers health and activity in realtime and alerts you instantly when your customers need attention: product usage dropped, large customers at risk, upsell opportunities, important events (bad NPS, card expired, completed onboarding, subscribed, etc..), you name it!
Bonus 🎩 : Ask Salesmachine bot about a customer on Slack, it will reply automagically with some really useful insights like the number of sessions overtime.
Advanced Bonus ⭐️ : you have a CS team and you need to deploy a customer success strategy? Take a look at Salesmachine (customer success platform) used by hundreds of SaaS companies (like Zapier, Mention, Appcues, Prezly) to onboard, retain and grow their customers.
Cheers,
Florent
Great Job Salesmachine team with this move 👏👏
As a remote team at Buffer, Slack is really our home :) It makes sense for us to get our customer health straight into our home 🚀 Thanks for adding this feature.
We wish Salesmachine a long and successful life 🙌 by far the best Customer success tools we've been using.
I like where you are going with this. The Intercom slack integration is not very useful for customer health, it's just a stream of stuff. The Salesforce bot in slack is super useful but is limited to account record information, not CS.
@jeffnolan You nailed it! The magic of Salesmachine is making sense of live product data + data from 3rd parties integrations (Salesforce, Zendesk, Intercom, Stripe, Satismeter, Delighted, ...) to give Customer Success teams smart recommendations to onboard, retain and grow their customers. 🎩
@GillesSamoun, really great idea, congrats. You should also check out some of the work Drift is doing. I think workflow automation on top of redshift algorithms for (changes in 'customer health scores') is a pretty compelling direction as well. We've done a fair amount of work on it if you'd ever like to chat, best of luck!
Great move! Bringing Salesmachine intelligence where it matters. Doing CS without leaving Slack, reminded me of Drift with Sales.
Summer Bod 2020