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Sendbird 3.0 — Fully customizable chat, voice & video APIs for your app 🐦
Ship full-featured in-app chat, voice and video messaging and scale to millions of users globally. 150M+ users in leading digital apps such as Reddit, Delivery Hero, Headspace, Teladoc, Paytm and more chat on Sendbird. Start your free 30-day trial today!
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Thanks Justin for hunting us! Hey guys, it's good to be back. We've took time to carefully build our latest chat SDK and API. We're ready to share the update with PH! Do let us know if you have any questions.
@sridhar_kondoji Not yet! Video and audio coming later this year. How soon is your timeline?
@sridhar_kondoji That's great to hear! Do let us know if you have any questions.
@doshkim ❤️🔥 Congratulations on the launch. Try www.pentest7.io if you need any cybersecurity solutions.
@adityalesmana Hi Aditya! We don't have a premium plan, we have premium features you can pick and choose according to your specific use.
@adityalesmana If you are referring to the paid plan in general, please contact our team here! We'd be more than happy to help: https://help.sendbird.com/hc/en-...
We've been using SendBird as the foundation for our messaging app for almost a year now. We're pretty happy with them.. the SDKs v3.0 are a great evolution of the product.
Looks like a great product! 👌🏻What is the main difference from what www.smooch.io offers?
@brucebolton Hi Bruce - Layer and Quickblox are most often considered competitors and/or alternatives.
@brucebolton You can also refer to the article at Quora [Quickblox vs SendBird vs Layer.com] Do I need to have my own backend? that SendBird is the only players offering scalable chat room and set of premium chat features! : https://www.quora.com/Quickblox-...
@doshkim looks great. You should take a look at Guggy. Can really spice things up for your users. You can talk to me at rotem@guggy.com if you want to learn more.
@dainiskanopa Yeah this is a whole new major update with vastly improved + new features and performance. We had to literally rebuilt our server from ground up based on customer requests.
@dainiskanopa Thanks for recognizing us! Yes, last year was our 2.0 SDK. This year we are introducing the 3.0!
@levibostian Hi Levi, sorry for the bad experience here. We're using Zendesk ticketing system for the contact page. For some reason, it seems like they are having trouble today as we've been experiencing periodic outages on that page. Will update when it gets back up online.
@doshkim yeah been trying to fill out a support ticket with some product questions and it's been frustrating trying to get it to work with no luck :/. Is there an email address I can contact?
@levibostian In regards to pricing, we first setup the call to consult the customer on figuring out the best model. Based on our experience, not all customers have experience or working knowledge into some real-time metrics like peak connections and we also help them better understand premium features/tools (e.g. moderation tools, auto-translation, auto-partitioning, etc.) that they might actually need or don't need. After the call, we send over the pricing quote which gives a full visibility into the pricing model based on their unique requirements.
Frankly, we've found this to be more helpful to customers, than proving a cookie-cutter approach with a pricing grid, but again, being an engineer at heart, I do wish to revisit opening up the full model in the future once we have more resources to manage this and gather more data points of the different use cases. Based on thousands of apps integrated to date, the usage patterns vary quite a bit to fit into a single mold.
Hope this helps.
@_henryk yes, please shoot us a mail to support@sendbird.com I'm so sorry for the hassle! I don't know why this is happening today of all days..
We have been using SendBird for several months now, and it's the best messaging SDK we came across. Our product relies heavily on the messaging aspect, so we chose our chat SDK really carefully. Before settling on SendBird, we tried about 10 different chat SDKs. SendBird was the clear choice for us due to how customizable and flexible it is. This flexibility gave us the freedom to easily build many features using their SDK.
Good product that saved us time so we didn't have to scale out a messaging service.
One concern I had while using this was customer support though. Sometimes tickets would stay unanswered for weeks, so many times you were really on your own if you had problems / questions. Have you guys remedied this?
Also, do you guys have plans on dropping an "embeddable" chat option -- similar to Stripe's simple checkout? That would save tons of time for anyone just trying to plug chat in quickly.
@patricklu10 Hi Patrik! Glad we were able to be of help. Apologize on the delayed CS, to address certain customers urgent needs to escalate individual questions or inquiries, we created a paid support plan that guarantees you return time (depending on your needs). Also, in general, SendBird 3.0 is very easy to use so we have had fewer inquiries. In addition, we have been much faster on average with all inquiries as we have been sizing up our team to handle requests.
Regarding 'embeddable' chat option, thanks for asking! We are soon rolling out an embeddable JavaScript Widget. We will circulate an update e-mail once it is available!
@patricklu10 Hey Patrick, it's good to see you here! Sorry for the delayed response. I do admit there's a good room for improvements here, so we'll be opening job positions for developer evangelists and sales engineers to address questions faster. We have a tight constraint on the resources at the moment due to growing number of inbound inquiries, but I can assure you that we are not slacking off! =)
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