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Request Video by Sendspark — Instantly get screen recordings from customers
The fastest way to support customers. Instead of scheduling a Zoom meeting, simply send a video request link to your customer in Gmail, Intercom, Zendesk, or anywhere. They can instantly record themselves or their screen - no install needed!
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@simoelalj Instead, we're using our Chrome Extension to instantly add Sendspark to your Intercom inbox.
We'll make an intercom app soon too, but this was a little faster to get started (and also have the same experience in Gmail & other places you chat with customers).
You can install the chrome extension here to try it out! https://chrome.google.com/websto...
You obviously need to ask permissions in the browser. Can someone send me a link so I can see how this works? ken@productlaunchpro.com Fascinating!
Such a great tool and quick way to also capture testimonials after providing superior support. Congrats!
Awesome feature for an awesome product. I've used it for internal coaching, people can share how they're doing something without the pressure of having someone look over their shoulder "live" and I can review at whatever pace I need
Thanks @maximilian_fleitmann for hunting us! 🥰
👋 Hi Product Hunt,
I’m super excited to share this with you today!
We started Sendspark to help you connect to customers with video. And traditionally, we’ve always been about SENDING videos. (Our name comes from “send a video, spark a conversation”)
But after 2+ years of working with thousands of sales, marketing, and support teams -- it’s become clear that sending videos is only half of a conversation.
The customers need a voice too!
So built Request Video: the best way to capture feedback, testimonials, and support issues from customers 🙌
🔗 You just send them a link -- and they click to record a video of themselves or their screen for you - no install needed.
Sendspark Request Video works seamlessly with Gmail, Intercom and other channels, so you can continue to chat with customers in the channels you already use 💌
And it’s so simple that even your most tech-phobic customers will have no trouble recording for you.
🙏 Try it out to improve your communication, save time, and provide a better customer experience -- and please let us know what you think!
I like Sendspark. It doesn’t have everything I need it to be to really do what I want for my business, but I am confident that the development team is diligently enhancing this product and I have no doubt that in short order it will be everything I hoped it would be.
@josephranseth thanks for the confidence! Can you share some of the things you'd like to see to make Sendspark really useful for your business? We'll do our best to bring them to life for you!
Have been using SendSpark for a few months and have found it extremely useful. Super Simple to use.
Best Wishes !!!
Do you have plans to make Safari a compatible browser? This tool looks like it has a lot of promise keep up the great work! Is there a lifetime link? Thanks !
@916decker are you asking if we have plans to support a chrome extension in safari or are you having specific issues within safari that you're experiencing?
Hey fellow makers 👋,
some weeks ago I came across a fantastic website and tool. I immediately contacted the founder @bethstachenfeld to learn more about her vision - and I 💚 it.
I am so proud to hunt the newest version of Sendspark today. Request Video helps you get valuable insights from your customers in video form.
And I really believe this is something most startups underestimate in their early days.
So make sure to try it our for yourself!
@maximilian_fleitmann wait until the world see's some of the work we've been working on behind feature flags.
I have been using Sendspark for quite some time already! Great tool and amazing team behind it! Congrats on successful product hunt launch!
Love the tool. I am requesting so many testimonials with this feature.
I love the app so much that I wrote a huge review about it:
https://aazarshad.com/resources/...
@aazar_ali_shad yes!! Great review and so glad that this has been working for you 🥳
This is amazing and has so many use cases! Not only would we use this to request visual examples from customers of issues they encounter, but also while people use our live chat feature in our product, they could mention an issue/question on our website and we send them a link instantly without the privacy concern of taking over their screen live! Great addition to your product suite, Bethany and the entire team!
stoked you're excited about this @drew_sheahan 🙌 this is just the beginningg for this feature. so as you use this, let us know any feedback so we can improve it 🐦 😎
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