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Sensay for Slack — Get advice from a helpful human, now available in Slack.
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@espreedevora you have the best Sensay story I've heard yet! Thanks for being an awesome human :)
Just made a really helpful potential contact within 30 seconds of using the Slackbot. Nice work! :)
I've been using Sensay for over a year -- excited to see it come to the interface (Slack) I'm in all day!
@jayyeh thanks Jason! Slack makes it super accessible and much more conversational. We love our bot. :)
@crystalrose we just installed your slack bot at @onunmute and I can already tell asking @sensay for help will be much more front of mind and accessible. great job 🙌 💯
Hey, ProductHunters!
I'm excited to be introducing Sensay for Slack to ProductHunt today. In early 2015, I met Sensay's founders, Ariel and Crystal, to think about how to grow their startup in a conversational UI category that was plagued with skepticism.
For context, this was during a difficult time in America as it composed with the Ferguson unrest and riots. In a time and place where curfews were a thing, people couldn't even turn to Google to answer whether their local highway was available. This is where a product like Sensay got me excited because it transcends the informational layer that Google has attempted to create by indexing the Web.
"Need to know if the Interstate 70 is open right now."
Most exciting is that in some ways, Sensay is the evolution of what Google has been doing, in that it is in fact indexing people and their ability to provide hyper-local, hyper-specific recommendations on a variety of topics in ways that Google just cannot (i.e. "I need something like X, but not like Y, kinda like Z.")
We often look to growth rate to indicate whether a startup has figured out what it's doing. I'm saying this because these guys didn't care that companies like Jelly were raising millions around them. They were on to something truly, truly special and recently things started taking off. Seriously taking off.
As Sensay turns one year old, it looks back at the variety of companies who have entered the "conversational UI" space only to trip both feet over.
The last few months were earmarked by explosive growth as Sensay delivered its 20,000,000th message, a 100% increase over the previous month as the company passed the 10M messages mark. The folks at Sensay wrote a short Medium post to go over the company's latest product in greater detail, and you can take a look at it here:
https://medium.com/@sensay/hello...
One last thing:
Sensay for Slack must be installed by Slack channel admins. Feel free to leave your questions or comments below. The Sensay team will be living on ProductHunt to answer personally your questions today!
#sensaybot
@eyaltoledano thanks for hunting @Sensay for Slack. We're super proud of how the community has grown and are excited to share our new bot!
Looks and sounds great... where does the information come from? e.g. the recommendations for X tools etc - how can that human who is answering be trusted as a valuable source?
@bentossell Sensay is a community of people like you with unique knowledge and life experiences. You start by telling Sensay what you know and, as you have conversations with other people, Sensay learns more about you and gets smarter. Tell Sensay what you need and the bot matches you to the right person based on a variety of criteria.
Chats are rated by both parties at the end ensuring the community helps keep quality and – just like Uber – if a user's rating drops too low they don't get the opportunity to be a Sensay anymore (no more rides for bad drivers!). We're trusting the smarts of humans and machine learning to curate a stellar community. :)
@crystalrose nice. Do you have any takeaways from sites like Quora where you hope to improve on with an angle?
@bentossell yes! The best "answers" are not answers at all. We are humans with fast moving lives and constant connectivity to a global network in our pockets. We need things fast and personalized to us for the best experience, not foraging through indexes of documents.
Sensay goes beyond social answers because:
1. optionality > answers
2. stranger graph > social graph
3. chat bot > apps or web
4. marketplace > ads / content
5. everyone is a sensay > “experts”
6. smart, instant matching > sorting thru answers
I've played around with Sensay a bit over the last week but will dig deeper. Very cool concept. Looking forward to see where this goes - lots of potential. Congrats!
@neilsandhu thank you! Did you use the SMS product first or straight to Slack beta?
@neilsandhu thanks for the kind words Neil! Looks like we are both working on the future of work
@crystalrose have only used it in Slack. Definitely plan to use it more in the coming days/weeks. Congrats again!
@walark it's AI to get you to HI - in the end we are for human knowledge and experience so you will be matched with a human from our awesome community
@walark Sensay is AI / machine learning mixed with epic matching and human routing. We believe the best artificial intelligence is built to uplift humans and make them smarter (not replace them). We bet on the humans all the way, while deeply rooted in awesome tech.
@joshlilien thanks for being an early adopter! Do you have any feedback on your experience?
I have been using Sensay for a while. I am always amazed at the power of being able to ask another person for their help with something. Having a different perspective on a question is great. This is something that Google and other AI solutions can't offer. The reason is they are mostly focused on getting their solutions to replicate humans. The best part about Humans is their creativity and Sensay really helps connect people to that creativity.
@coderguy64 100% agree! what are some other products you like that amplify the best of humanity while leveraging machines?
@drewshah1234 absolutely! Sign up for the beta of our next products on http://sensay.it - we also have a private Slack group for beta testers if you'd like to join :)
@mollyisyou thanks! Any specific feedback on using Sensay? We love hearing from our community :)
Super cool product! We've been working on an expertise live chat platform called relayo -- coming soon (days we hope) and have toyed with chat bot integration... what you guys have done is truly innovative ! Really cool - been trying it with our slack channel --- awesome !
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