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SignalZen — Customer Support directly from Slack or Microsoft Teams
Customer Support directly from Slack or Microsoft Teams. Add our Live Chat widget to your website and integrate your CS email box with SignalZen. Once it is done, you can talk to your website visitors or reply to emails by using Slack or Microsoft Teams.
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Replies
@kristis Congrats on SignalZen! new way to streamline responses to website visitors and emails. A game-changing tool for happier customers and business success!
Congrats on your launch on Product Hunt 🎉🎊 I'm sure your clients around the world are really happy to be using SignalZen for their customer support. It sounds like you have a lot of great features and custom configuration options to make it easy for your customers. It's great to see tools like this making customer support more efficient and accessible. Keep up the great work! 🤩
Getting to do all the CS tasks on one platform is great! Definitely saves you a lot of time and energy. Huge congrats on the launch!
This is a really cool tool! I would definitely recommend it to anyone who is looking for a way to improve their customer support.
I am impressed by the way you detailed everything. It is really going to help me a lot.
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Congratulations, this is a very nice launch 🚀 Firstly, the idea addresses the growing disconnect between teams and customers as they use different platforms. I really like and find value in how this tool cleverly brings customer support into Slack and Teams. I think being able to answer in threads or switch to a dedicated channel is crucial to keep the process as fluid as possible 💧To complement all of it is the dashboard itself for settings and more, which could have been tedious to manage through just Slack.
I suppose this opens up the interesting prospect of interacting with Slack Bots 🤖 Because Slack, presumably, will be a previledged environment, other integrations can help a customer support member answer support queries by looking at internal documentation. This could be active project management, developper tickets (whether a change has been pushed that fixes a problem) and more!
My only question would be regarding scaling. If there are many customer support requests piling into an already busy Slack environment, it can get rather crowded. Are there any plans to perhaps add some AI based automated responses, or integrate with a AI support platform as such? This way, only when you need to connect with an actual customer support agent, Slack gets notified for attention ⚠️
@nuric Hey, thank you very much for the congrats and the question.
It depends on Customer Support size, of course, teams that have a dedicated CS team will find solutions like Intercom or Zendesk more appealing. But even we have clients who have a dedicated CS team and leverage our solution with the help of such features as pre-defined chats routing to different channels (Sales, IT, Marketing, Product, etc.) or using redirect/copy buttons to change the position of the communication flow.
Also, assigning the chats to operators helps to keep focus. Reminders if the chat is not closed - great focus feature as well. Chatting via newly created channels is also possible instead of threads. This is quite powerful even if it doesn't look at the first sight. We have 2 types of Slack integration - via newly created channels or via threads.
The second part of the question is AI and no, for the moment we don't have the AI feature. We're focusing on Live Chat by real people for the moment. However, who knows, maybe the next launch will be with the feature of AI :)
Thank you!
Finally, a customer support solution that doesn't require a ton of back and forth between different platforms. SignalZen's Slack and Microsoft Teams integration makes it seamless to respond to customer inquiries in one place.
We've been using SignalZen for a few weeks now, and it has already made a significant impact on our support team's efficiency. Being able to manage everything from Slack or Microsoft Teams has saved us so much time.
SignalZen has changed the way we approach customer support. The ability to manage everything from Slack or Microsoft Teams has made us more efficient and allowed us to respond to customer inquiries in real-time.
The customer support team at SignalZen is incredibly responsive and helpful. They went above and beyond to make sure the integration was set up correctly.
We're a small team, and this tool has helped us to streamline our customer support process. We can handle more inquiries with less effort.
The live chat widget on the website is a great way to engage with customers and provide better support. SignalZen is a must-have for any customer support team.
As a small business owner, I love the simplicity of SignalZen. It's easy to set up, use, and manage, and the integration with Slack and Microsoft Teams makes it even better.
Integrating email with Slack or Teams is a great way to streamline customer support. SignalZen makes it easy to manage everything in one place.
SignalZen is a great tool for teams that want to improve their customer support. The live chat widget on the website is a great way to engage with customers.
This is a game changer for our customer support team! Being able to handle website chats and emails directly from Slack will save us so much time.
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