So smart. Many have criticized Conversational UI as hard to use and awkward. Typing a command is a lot harder than clicking/tapping a button.
This is a big change to the platform. Will be interesting to see what use cases emerge here. We need to update Kittybot by Product Hunt . πΈ
@rrhoover User adoption is everything. And, digital illiteracy is a real challenge (based on personal experience in helping companies with an older workforce attempt to change digitally.) This broadens Slack's ability to help that population.
A few people from the Slack platform team will be hanging out here to ask questions if you have any! Our goal here was twofold: make apps and bots much easier to use (when all you need is a quick, clear response), and make it a lot easier for developers to ask easy questions. Would love your feedback!
@buster it's awesome, now we want other form input (dropdown, input text, checkboxes :), yes I know give them a finger, and they'll take the whole hand
Talkdesk is honored to be a part of this exciting launch! Message buttons help close the agent-supervisor feedback loop during coaching sessions via Slack. Call center agents can now click a simple button to inform their supervisor that they've got it, or need more help. This allows agents to focus their attention on callers, instead of their internal communications. For more information on Talkdesk for Slack, check out www.talkdesk.com/slack.
Very thrilled to be part of the launch of Slack Message Buttons, not just as developers but also as users. With Kyber, we build an entire productivity suite *within* Slack:
β’ Project management
β’ Task delegation
β’ Team Calendar
β’ Personal productivity (to-do list, reminders, events)
...without leaving Slack!
I wrote about our experience as users here: https://medium.com/companyons-bl...
Dear bot startups,
I see the potential to have Slack at the center of our helpdesk.
Do you really believe it could be more powerful than helpscout or frontapp ?
Canned response and available via the apps / alfred / and other power user copy-paste apps.
Curious to understand your pov :)
Although this kills some of the magic we built into our bots with emoji responses, it's definitely a welcome addition and one that we will integrated ASAP! Thanks!
Product Hunt