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Sonar 2.0 — 2-way chat with your customers over SMS and FB Messenger
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One of my growth marketing clients, Mayvenn, uses Sonar quite effectively. Big fan of Sonar for all aspects of onboarding/activation, retention, referral, etc.
@george_revutsky Thanks, George! Mayvenn is awesome, we love them. Their team is great and always give us really useful feedback.
@george_revutsky @matthewberman can you share what they are doing right? I've been exploring Sonar extensively over the past day and am interested to hear how others are using it.
Congrats on the launch, @matthewberman! What were some of the key learnings from launch of Sonar 1.0?
@eriktorenberg Speed is critical. Mobile customers expect fast responses and the biggest limiting factor for how quickly our companies can respond was how fast our product loaded. Now, it's super fast. Also, just generally how quickly companies can navigate our product. This has been updated to be faster as well. Thanks!
Thanks for hunting @hnshah!
Hey PHers! This is Matt, CEO @ Sonar. We're launching Sonar 2.0 after lots of hard work from our engineering team. Sonar 2.0 is a front end overhaul (both design and code) meant to make responding to and sending mobile messages to customers super fast and easy.
We're looking for any feedback or if you want to chat about the technical bits (we built it using ReactJS), we're happy to discuss. Thanks!
@ben8128 Hey Ben - Front is a great product but definitely a different use case than Sonar. I'll let other people do the comparison if they want :) I'm a bit biased.
Right now we have only mobile web, but our app works really well on mobile. Yes, we do support inbound and outbound MMS as well as group text messaging.
Feel free to ping me matt@sendsonar.com and I can give you more info and explain how we're different from front.
wow! Great tool for any company who cares about making the communication easier with their customers, vendors, etc. Great job! We will definitely use this.
We use Sonar at Bohemian Guitars and couldn't be happier. We're able to provide more tailored customer service which is converting into more sales and a more enjoyable purchasing experience for our buyers. eCommerce companies are missing out on $$$ if they don't have mobile messaging as a core component of their acquisition strategy. Sonar is the perfect platform to implement and execute.
Go @MatthewBerman!!! Huge fan and gonna try using Sonar for our eCom apps coming soon!
Love this!
Does this work outside the US?
Are other integrations with WhatsApp, telegram etc planned?
Comms with customers via chat channels is defiantly the future.
@paulgosnell Hey Paul - Yes, we have international support for many countries.
Definitely planning integrations with other chat apps. WhatsApp is a tough one though, since they have no public API and no desire to allow businesses to communicate with customers. WeChat, Line, and others are in the works though.
Couldn't agree more about mobile chat channels for customer communication being the future. There are some crazy interesting things that can be done over chat platforms, such as ecommerce transactions. I'd love to talk to you more about it, hit me up anytime matt@sendsonar.com or just text me +1(510) 343-7203. Thanks!
Sonar is pretty great! Quick question- is it possible to attach an existing Twilio number rather than one assigned to us by Sonar?
@psuchase Hey Chase - sure, we can do that. It's not advertised on our site but if you contact us directly we can make it happen.
Has anyone compared Sonar to Front App (https://frontapp.com/home)? I've been trying out Front for the last few weeks and been impressed with the functionality.
Does Sonar have mobile apps for responding to messages as well or is it web only? Does it support group texts and sending MMS photos?
@ben8128 Hey Ben - I responded but it didn't thread the reply. Hopefully you see it! It's somewhere in these comments.
@matthewberman @ben8128 is it possible to take your Sonar number with you if you use it for 6 months and decide to stop?
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