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Spekto — Manage customer relations directly from Slack.
Slack shared channel management and analytics.
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Replies
Elad Nava
As a business that uses Slack to provide timely support for our Enterprise customers, we need a tool to help us manage these shared channels and our responses effectively, and ensure customers remain satisfied with their support experience, while meeting support response time SLAs. Spekto seems to fill this gap nicely. When the number of shared channels grows to tens and hundreds, doing this manually becomes impossible.
Excited to give Spekto a try, I've requested early access.
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@eladnava Thanks Elad for the amazing feedback! Looking forward to onboarding you and your team and improving customer engagement for you guys :)
@caryn___ Thanks so much Caryn! Would be happy to schedule a Zoom session and show you more from Spekto
@maayan_rosenthal1 i don't have a need for it at the moment with my current startup, however, i could have definitely used this at my previous position. keep up the good work -- it really is neat!!
@caryn___ Incredible feedback Caryn, would love to get in touch and ask you about your previous position to learn a little more..?
@yonatan_eldan1 Thank you! Would love to chat a little more and see what other great features you have in mind :)
Hi guys!
I was deep into customer discovery calls with customer success teams when we started seeing people using Slack to communicate outwards. 🤔
We started looking into things and noticed that there are no easy solutions to manage customer relations on top of Slack. We wanted to help by providing the most basic overlay you need to get your Slack customer operation up and running. 🐙
People we spoke to have been super excited to try us out and our inboxes have been flooded with feature requests. Would love to know what is most important to you?
Super excited to launch our BETA program! If your team is using Slack to manage your customers be sure to try us out🥳 🎉🎉
Be sure to go signup at https://www.spekto.io/
I'm one of the people who flooded your inbox lately so apologies for that! My team and I have been waiting for this for too long and were even trying to push our own engineers to make this happen. Excited to give this a try and appreciate your openness and collaboration! :)
@shahar_kaminsky Thanks for the feedback! Really looking forward to working together :)