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p/stonly
The modern knowledge platform for customer service.
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Alexis Fogel
Stonly 2 — Guide your users like you know them personally
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Stonly 2 brings powerful interactive guidance to the entire customer journey – from product onboarding and adoption to success and support.
Replies
Alexis Fogel
Maker
Hey everyone 👋🏻, we are super excited to be back on Product Hunt with a huge upgrade of Stonly. With this new version we took our concept of interactive guides and built a platform around it that tackle use cases such as: - Product tours and onboarding - Hotspots and feature discovery - Interactive support guides and knowledge bases (internal and external) - Custom contact forms connected to your CRM - Actionable NPS surveys - Scripted agent guides - Website chatbot alternative No matter the use case, you can target users based on their profiles, get deep analytics on engagement, and manage view and edit rights. Last time we were here, we got amazing feedback from the community and we would love to hear what you think about this new version.
Arthur ROUGIER
What a slick design, I'm always impressed by what you guys are doing. Huge congrats, already a fan!
Alexis Fogel
Maker
@arthurrougier Thanks a lot Arthur. Glad you like the new stuff.
Raph Grieco
Contextualization is what differentiates successful user-centric products from random, generic tools. Congrats to @alexisfogel and the whole Stonly team! Raph (from UPCOMINGVC & Supervalo)
Alexis Fogel
Maker
@rphgrc Thanks a lot Raph :)
Samir Nasser Eddine
Congrats on this new release! A no brainer particularly for user support. Do you guys support A/B testing scenarios?
Alexis Fogel
Maker
@samirneddine Since we have a way to target users to display the widgets, we can totally be compatible test cells yes
Mehdi Djabri
I’m just about to add Stonly to a new project with many different audiences (companies, universities, schools, individuals, venues). The ability to customize the experience at such a granular level and talk to the user as if you really knew them, combined with its simplicity of use and set-up is what convinced me. Never found a better solution. Kudos to the team.
Pierquinto Manco
I really like it! Do you plan to do something also for mobile apps?
Alexis Fogel
Maker
@pierquinto Yes, we actually already have iOS and Android SDKs to pop-up the guides in native UI
Michał Kostrzyński
@ishaan_garg - hi! We have a guide containing appropriate links here: https://stonly.com/kb/guide/en/h... Let us know if you have any questions :)
Eduardo Ronzano
Super impressive! The onboarding and product tours are a game changer!
Alexis Fogel
Maker
@eronzano Thanks Eduardo. Happy to show you more
Ian
Looks really good. We'll definitely integrate it for our upcoming launch because we've been looking around for something like this. 😀
Alexis Fogel
Maker
@ianmutuli Awesome, feel free to reach out if you need any help, we love sharing best practices 🙂
Nicolas Jacques
Customer Experience and onboarding is one of our major stake in our company, and Stonly 2 is one of the best tool I've ever seen for that.
Alexis Fogel
Maker
@make_the_web_cool_again Thanks a lot Nicolas and glad you like it
hellomybot
Congratulations @alexisfogel for this amazing new version of stonly! Impressive. 👌👌👌
Arnaud Pigueller
amazing UX!
Alexis Fogel
Maker
@arnaud_pigueller Thanks Arnaud ❤️
Bogdan Ionita
This looks nice and quite powerful, I'd give it a try
Alexis Fogel
Maker
@bogdan_ionita Thanks and very glad to here. Let me know if I can help you getting started.
Arthur Mzr
It’s always amazing to see Stonly’s new features and beautiful UI. Well done to all the team ! I wish all the best ! 👏
Julien Sylvain
Great product UX!
Alexis Fogel
Maker
@julien_sylvain Thanks Sylvain, having a simple experience for content creator and view is key for us 😀
Christian Piponides
Looks like a great tool to onboarding tool, I'll check it out! I've left some feedback over the landing page if it helps - congratulations launching on Product Hunt!
Alexis Fogel
Maker
@christian_piponides Thanks a lot for the feedback :)
Merlin Laffitte
Amazing product & usecase! Look forward to seeing how it could help me better engage my users. Congrats on the launch guys 🚀
Alexis Fogel
Maker
@merlin_laffitte Thanks and happy to give you a tour if needed
Maïa Metz
Congrats for this launch, the onboarding and product tours are really cool! I'm impressed by the progress made by Stonly this year.
Jonathan Garreis
Amazing Tool! Can´t wait to use it. 🔥🔥🔥
Alexis Fogel
Maker
@garreis_jonathan Thanks Jonathan feel free to reach out if we can help.
Sammy James
I am eager to give this a spin! We are looking for a user guide tool and a new platform for our knowledge base right now! Was going to move from Intercom's knowledge base to WP but this might do the trick. Congrats on making it look easy!
Karen Nguyen
Beautiful looking product; one of the first products I looked into when looking for a digital adoption solution and this had made me more intrigued after spending a little time playing around by myself :) Congratulations on the launch!