SuccessBoard — Boost customer retention and expansion

📜 🖋️ The Origin Story 📜🖋️ The journey began 10 months ago with me sending out message to random Customer Success Professionals on LinkendIn. The first question I asked was why do you wanna build a Customer Success Software and The honest answer to this question still is "I still don’t know..” I met the customer success community by sheer accident, when I was looking for area where I can make some difference. Then I started talking and in few months, I had talked to over 250 Customer Success Professionals from varying industries and across various roles. It’s gonna sound cheesy but I fell in love with these amazing people and the work they do and with so much passion. So I decided to contribute to the community by means I was best suited, by promising them to build the most amazing Customer Success Software. A tool that will make more amazing at their work." This launch is the first step towards that goal. It might not be perfect the first time, but believe me I will keep making the software better. On the way I will need your help. We have a Freemium Plan so try it out and share your ideas, thoughts, or if you want to, some love. Yes, I am the same guy who might sent you one of these messages: 1. Hey {first_name}, I'm Rahul. I saw your LinkedIn profile and noticed our shared passion for post-sale customer success. I'm working on a startup focused on customer retention and growth. I would love to connect with you to exchange insights, ideas, and explore collaboration. Thanks! 2. Hey {first_name}, I hope this message finds you well. My name is Rahul Choudhary, and I'm working on addressing the challenges that companies who are into B2B billing/subscription management solution often encounter when trying to address customer churn and understanding the underlying reasons behind it. We are developing a tool that offers a comprehensive 360-degree view, automation, seamless integration to your systems and much more If you got some time, we can schedule a small google meet and I can showcase you an interactive demo our innovative solution. This way, you can see firsthand how our software can enhance your operations and streamline your customer success processes. Thank you for considering my request and Looking forward to hearing from you. 3. We have almost finished up building our product for first launch . We are actually developing a CS platform. I was hoping in couple of weeks I could you show you the software and have some feedback. The feedback will help me ensure that the platform is CS friendly. P.S. This is not a sales conversation, so rest assure I am not trying to sell you or anything, just looking for some feedback. 🌟 What's in the Box? 🌟 🔗 No More Silos: Ever felt like your data was stuck in a maze of spreadsheets and apps? SuccessBoard breaks down those walls, letting you effortlessly connect with your go-to tools, from CRM to helpdesk,. No more data stuck in isolation! 📊 Know Your Customers: Wanna know your customers inside out? Our Insights Dashboard is like your customer's diary, revealing their desires, quirks, and secret handshakes – what makes them tick, what makes them smile, and what makes them churn. 💌 Spice Up Engagement: Tired of reacting to customer problems and not able to focus on Proactive Engagement? With SuccessBoard, you can set your engagement on autopilot. Send personalized messages, surveys, and content that'll make your customers say, "Wow, they get me!" 🕵️‍♂️ Numbers Don't Lie: Need proof that you're winning? Dive into our analytics and reports to see just how awesome you're doing. Make decisions Sherlock Holmes-style - deduce, don't guess! 🧩 Custom Fit for You: No need to squeeze into a one-size-fits-all solution. SuccessBoard is your tailor-made suit for success. Mold it to fit your unique needs and style! 💵 Freemium 💵 We have a freemium plan that give you Fundamental tools to begin your CS Journey. It has all the features. 🚀 Who Needs It? 🚀 📢 Ideal Users: * 🌐 Customer Success Teams * 💡 SaaS Innovators * 🛒 E-commerce Heroes * 💰 Subscription Management Companies * 🚀 Startup Pioneers 📋 Use Cases: * 🚀 Proactive Engagement * 👋 Smooth Onboarding * 🛑 Churn-Be-Gone * 📢 Collect Customer Vibes * 🚀 Upsell Magic 🎯 Our Goals 🎯 We're not just here to drop a software bomb and disappear. We're here for the long haul and we want your help to make SuccessBoard even more amazing. Your feedback is our secret sauce, and we're cooking up something epic with it. 🙌 Give Us the Good Stuff 🙌 Got ideas, thoughts, or just want to share some love? Drop a line below, and tell us what you think! Your feedback is our breakfast, lunch, and dinner. 🍔🍟 📸🎥 See It in Action 📸🎥 Take a front-row seat to the SuccessBoard show! Check out our quick demo video here: Demo Video 👏 Thanks for joining us on this customer success rollercoaster. Together, we'll make the world a happier place, one successful customer at a time! 🌎💪 #SuccessBoard #CustomerSuccessChampions

All the best for your launch @rahul_choudhary17 :)

All the best for the launch @rahul_choudhary17

Great work, this looks like a useful platform for CSMs! Congrats on the launch!

Great job on creating SuccessBoard! I love how it combines automation, AI, and a single source of truth to help maximize customer retention and satisfaction. I'm curious to know if the AI aspect of the tool is customizable to fit different business models? Also, have you considered integrating any customer feedback management features to further enhance the user experience? Keep up the good work!

Congrats on the launch🚀I hope your software solves the problems of customer retention, especially in SaaS.

Congratulations - all the best :)

Great tool! streamlined our processes and improved customer satisfaction, congrats on the launch

Congrats on your launch, Rahul! I love that your product has a seamless integration. That is also one thing I am looking for a product! Great job!

Congratulations on the launch, @rahul_choudhary17 !!!! The journey from reaching out to Customer Success Professionals all the way to creating HURMA Systems is really interesting. It's clear that you're dedicated to making their lives way easier. What's the most exciting feature of HURMA Systems that you think will have the most significant impact on customer success professionals?

A cool project using artificial intelligence and automation to retain customers and increase their satisfaction. I was particularly intrigued by the Single Source of Truth feature. How does this tool ensure consistency and accuracy across customer touchpoints?