I have purchased their Lifetime deal but now they sent me a email where they said, I must subscribe to their paid plan otherwise my account will be disabled https://share.msbofficial.com/nO... so unprofessional.

Left lifetime customers in the dust by not honoring previous commitments

Love Support Hero! We use it as our knowledge base at Poptin.com and it is super useful. Well done guys!

We've tried all the other knowledge base products on the market over the last 7 years. None of them are as good as Support Hero in solving the growing pain of unnecessary support workload. Support Hero is really the ONLY tool that helped us refine our support knowledge base to decrease the quantity of support tickets received while increasing user satisfaction (they always prefer finding their answers themselves)

Pros:

Support hero is just the best tool for self help support! We use it at Agorapulse and it's a life saver for our support team of 11.

Cons:

Not really any cons for us.

Love the product and the team is super responsive!

I'm using it at Meetanshi.com for last few months and it helped us reduced support tickets and gave our customer better user experience.

Highly Recommended Product.

Thank you SupportHero Team.

Pros:

1. Reduces Support Tickets

2. Saves a lot of time answering common questions

3. Customers get Instant Answers to FAQs

Cons:

Nothing as of now.

We use supporthero for a while on www.exergenie.com and love it! Its great to see what people are looking for and put the answer online right away. So no question remains unanswered! It saves a lot of time since people ask those question before opening a chat. Keep on with the great work!

Pros:

Makes sense, easy, simple UI, love it!

Cons:

Let me think... none?

I bought Support Hero a few weeks ago and it was super easy to implement. Our product is new so I'll be adding more FAQs as we get questions from our users.

Pros:

Super easy to implement

Cons:

none yet

There are lots of help desk products that integrate a knowledge base with their product, but the knowledge base is always the step child when it comes to development and innovation. Support Hero is dedicated to making awesome knowledge bases and it shows. And with their custom form integration to email, this can integrate seamlessly with almost any help desk system to help deflect customer tickets.

Pros:

Beautiful design, easy to setup, great back end analytics, and smooth customer experience to deflect support tickets

Cons:

Needs more import options, advanced search filters for users like article version filtering.

Good job guys have seen this as a major problem in SAAS. Really excited to see how you are acquiring relevant clients for it. Few cents:- - Track companies that have SAAS products and see if they are hiring actively for customer support or customer success roles. This will be the right time for you to acquire those users. - You could also track SAAS products and see if they have any bad reviews on FB/G+/Mobile apps page and use this as a reference point for reaching out to them. Have few more thoughts around it. All the best for the growth phase.

Great job! Good luck 👊🔥

The hero of all supports really! Nicely done guys :))

love the product, love the team. good luck guys!

Its a terrific knowledge base hub. I would give more brawny points than even the intercom help desk.

Hey Product Hunters! We're pretty excited about this and I'd love to get feedback on my latest product hunt posting which is a self-help knowledge base tool that helps companies educate their clients by helping them to create and deliver a game changing user education experience that increases retention and engagement, while reducing customer relationship costs. Our advanced statistics will tell you what your users search for and what they need help with. Support Hero is perfect tool for any growing company that want to help their customers successfully use their product and educate them with a super simple knowledge base. With clients like Agorapulse, AppSumo, Thinkific, Kissmetrics and Mailerlite, Support Hero has quietly been transforming the way users troubleshoot issues on the websites. You can see a sample of our clients here http://www.supporthero.io/customer. We have a nice treat as well for the Product Hunt community: - 50% off off your first month - the code is LETSGETSTARTED What's more: We help with data imports from Zendesk, Uservoice, Desk and Freshdesk, and also with setting up integrations with Intercom, Drift, Freshchat, Fleeq, Segment, Kissmetrics, Salesforce, among others. Hope we can welcome you on Support Hero. Our team will be available here all day to answer any questions you may have. We’re really looking forward to your feedback! <3

I like apps connected with self-education

The smartest support product in the market!

This is an amazing tool that we use for improving our activation and retention, hence our overall user satisfaction through a better product engagement. I highly recommend it!

We've been using Support Hero at Golf Genius for a couple years now and love it. They're great to work with and quick to respond when we need help. And best of all: They've deflected 144,211 tickets since we signed up!

Hi, so the product is already available?