We're pretty excited about this and I'd love to get feedback on my latest product hunt posting which is a self-help knowledge base tool that helps companies educate their clients by helping them to create and deliver a game changing user education experience that increases retention and engagement, while reducing customer relationship costs.
There are lots of help desk products that integrate a knowledge base with their product, but the knowledge base is always the step child when it comes to development and innovation. Support Hero is dedicated to making awesome knowledge bases and it shows. And with their custom form integration to email, this can integrate seamlessly with almost any help desk system to help deflect customer tickets.
Pros:Beautiful design, easy to setup, great back end analytics, and smooth customer experience to deflect support tickets
Cons:Needs more import options, advanced search filters for users like article version filtering.
We've tried all the other knowledge base products on the market over the last 7 years. None of them are as good as Support Hero in solving the growing pain of unnecessary support workload. Support Hero is really the ONLY tool that helped us refine our support knowledge base to decrease the quantity of support tickets received while increasing user satisfaction (they always prefer finding their answers themselves)
Pros:Support hero is just the best tool for self help support! We use it at Agorapulse and it's a life saver for our support team of 11.
Cons:Not really any cons for us.
We've been using Support Hero for years at EditionGuard. It works very well for getting relevant information in front of users when they need it. It has cut down on the number of tickets we get by a substantial amount, as users can first easily search the knowledge base before contacting us. If they can't find an answer on the kb, we're also able to ask qualifying questions before being contacted, which improves the experience further. Highly recommended.
Pros:Easy setup, usable UI, cuts down on tickets a lot!
Cons:Makes me feel less useful for customers as Support Hero does much of the work!
I really dig it. It took me a while to set up the system as it is a manual task, but once it was said and done, it was a huge relief on the incoming requests. You can provide specific URLs to load up specific responses, so I set up my user-facing control panel at https://www.iadb.com to show specific faqs as they are connected to each section, so that recommendations (including how-to videos) that are given are always on point.
Pros:Reduces tickets, provides quick relevant articles.
Cons:Takes time to implement, would be nice if it had RSS implementation option.
We were looking for an easy to use and reliable support app for many months. Starting to use the SupportHero app was our best decision ever! We are a small company who sells online courses for face painters, and this soft gives us a very important possibility to support all our users with just one manager.
The built-in analytics allows us to improve our knowledge base and get in touch with our users when they want to buy more only :)
Pros:Very friendly and easy to set up app, awesome analytics features!
Cons:It's an awesome app as it is!
I'm using it at Meetanshi.com for last few months and it helped us reduced support tickets and gave our customer better user experience.
Highly Recommended Product.
Thank you SupportHero Team.
Pros:1. Reduces Support Tickets
2. Saves a lot of time answering common questions
3. Customers get Instant Answers to FAQs
Cons:Nothing as of now.