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TalkbackAI - Review Reply with AI
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Simon Orlob

TaklkbackAI - Supercharge your customer support with intelligent responses

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Introducing the revamped TalkBack AI Chrome extension! Now, it swiftly answers all customer queries using your product or service content and FAQs. Enhance your support with us and try it for FREE now! 🚀🖥️🆓

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Simon Orlob
Maker
📌
Hello Product Hunt! 🚀 We're back, and we've taken your valuable feedback and turned it into something fantastic. We all know the importance of speedy and accurate support for our customers, right? 😊 We're excited to unveil **TalkBack AI Support Request Responses**! 🎉 We've leveraged our AI's ability to learn from interactions, allowing it to generate well-crafted responses to a wide range of customer inquiries. But that's not all. 🧠 Our top feature? You can now feed the AI content surrounding your service, product or FAQs. This enables the AI to formulate the most effective and comprehensive answers tailored specifically to your business needs. 📚 Sounds incredible, right? We believe this is a game-changer for customer support. We invite you to test out this exciting new feature for **FREE** and see the difference it makes. 🆓 We're also open to exchange this valuable experience for your precious feedback. So go ahead and try it out, let us know what you think! 👂 Keep making the customer support world a better place, Best, Simon 🤓
Iren from FirstHR
My congrats! Good luck, folks! Upvoted.
Nick from FirstHR
Big congrats on the launch, Simon! Good luck!
Nirnimes
Haha the name doesn't really roll off the tongue easy @simon_orlob! How is this tool better than a well-crafted prompt on GPT-4?
Simon Orlob
Maker
@nirnimes haha you're right :D I'm open for suggestions :D Good question, thanks for that. Let my try to explain it: In many user conversations it turned out that some simply do this via ChatGPT. However, the users I want to help have to deal with 100s of reviews or support requests a day and the interface of ChatGPT is not very helpful. With the extension it is possible to generate the answers directly from the browser in no time without having to fight with the inconveniences of ChatGPT. And you may not believe it, but 50% of the users I could talk to have not used ChatGPT yet. Was that understandable? :)
Nirnimes
@simon_orlob that's great to know! Would love to know how difficult it was to build an extension compared to maybe a very simple functional website? Even we're thinking of building a chrome extension for one of our product's use-cases but none of our developers have experience in it and I'm just being wary of jumping down a rabbit hole. Also, I'm looking forward to a feature to give your AI more context about our company so that it can generate even better responses!
Simon Orlob
Maker
@nirnimes its not that different than just creating a Website. Besides the chrome specific things like storage, Authentication and file-structure. Iam also looking for some smart way to create the same functionality for adding to my website. But i dont want to maintaine 2 codebases. ( If someone knows a way pls contact me :D) If you like we can schedule a call where i can show you the structure (info@talkbackai.com) For answering support requests i have that feature to give the ai some context. This context will then be used when generating the replies. You can try it in the extension when switching to support-requests at the top. Best Simon
Cyril Gupta
Cool! Good luck with the product launch!
Kunal Mehta
Congratulations on the successful launch of TaklkbackAI! It's great to see how your product is helping users with customer queries. To make it even better, consider adding these features: Multi-language support for a broader user base. Integration with popular help desk platforms. In-depth analytics to track user interactions. I'd love to connect on Product Hunt to learn more and support your journey further. Keep up the excellent work!
Nasreen Akhter
Looks good!