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Tango Guidance — Interactive walkthroughs, created in seconds
Automatically capture any process and turn it into an interactive walkthrough. Tango now gives you step-by-step guidance right on your screen, with context and insights right where you need them—so you can stay in the flow and get sh*t done. https://tango.us
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@ken_babcock this is so awesome. Guidance will change the game. What personas will benefit most from guidance?
Hey @zachary_dewitt 👋 Everyone needs to get sh*t done 😁 Here are just a few examples of how departments can use Guidance:
Support teams will ramp agents faster, enable outsourcing, and ensure mistake-free work which will lead to happy customers and higher NPS.
Sales teams can get new reps running the perfect demo in days and ensure 100% perfect data entry which is critical for pipeline accuracy.
Marketing teams can make the most of their expensive tech stack and crush product launches to increase their contribution to revenue.
Success teams can create highly tailored onboarding flows for new customers which leads to sticky usage in days, not months.
Product teams can teach everyone to be an expert on new product launches faster, with less training time.
HR & Training teams will help new hires spend less time learning software and more time learning customers, product and their craft.
@zachary_dewitt @rocco_seyboth1 Quick question. I see the term agent being mentioned often recently (last few weeks). what does it mean? What kind of agent? sales, LLM? customer success or is it something else?
Hey Andre @eonpilot 👋 That's just what customer support teams sometimes call the humans who on thier team - customer support agents.
@ken_babcock Love this product and this is exciting - Guidance looks really interesting - keep up the great work!
This is really interesting. Two questions:
So does guidance REPLACE help guides? I looked at your landing page and all the language about creating help guides is gone.
Also, do my customers have to use the chrome extension to see the guide. If you could remove that it would be killer.
@helloitsolly Tango's Guides are still very much a thing, but now you can follow them on-screen in an interactive walkthrough as well. Customers will have to install the Chrome extension to follow Guidance, but we're thinking about other options for accessing Guidance!
Congrats on the launch folks, can't wait to give this a spin for our internal documentation and wikis!
@ibamasood Thanks Iba! Guidance seriously has us feeling like this 🤩🤩🤩 Excited for you and your team to try it out.
This is going to be a game-changer! I've been using Tango since the beginning on one-player mode, excited to unlock more with my teammates & clients.
Congratulations on the launch Tango Team! Guidance looks super useful for any team that has unique processes in place that need to be adopted but both new comers and the existing team. Definitely see a lot of value in this driving up internal adoption of tools and frameworks.
@syedahmedz Yes!! We're excited for how this will help teams onboard new hires. Thanks for the support Syed!
I posted this as a review, my mistake.
1. I asked why you're moving away from documentation on your LP. You replied you're not, but the second key point on your LP is "Say goodbye to boring documentation." BTW I believe I have landed in an AB test?
2. I don't see how using this tool is better than reading documentation. Documentation can be loaded in context in the app. This requires my end user to go to Chrome, download and pin the extension and return to the product.
@helloitsolly Replying to this one too, just in case - Tango's Guides are still very much a thing, but now you can follow them on-screen in an interactive walkthrough as well. We're just increasing the options here, hopefully giving people with different learning styles other ways to follow documentation types!
@helloitsolly You're talking about your external customers? Yeah. You probably would not have all of your customers install the chrome extension. Most Tango customers use Guidance internally or with large clients where they have a lot of custom processes to teach them. For documentation, every Tango you capture still generates a beautiful how-to guide with perfectly cropped screenshots.
Tango is one of my favorite tools. I tell every business owner they need to implement it immediately for any workflow documentation.
Love to hear it, @nicholosberry! We appreciate you passing along that joy that Tango brings you 😊
@frenchpinkhas Thanks Paul! The team really pulled together to crush this :)
Invaluable new tool for onboarding new hires, but tbh even more helpful just for myself when I keep forgetting how I “did that thing a couple months ago”
@truglio Totally! So much easier than trying to write it out or remember :)
Hey @ken_babcock Could you please explain to me how "Tango Guidance" works as if you were explaining it to a five-year-old (Eli5)?
@ritik_singh_panwar Tango Guidance shows you exactly how to do what you're trying to do on your computer screen.
Did I pass the test!?
Magnificent! @ken_babcock precise and to-the-point explanation. Tango Guidance has become a notable addition to my illustrious eli5.club/showcase list. Exceptionally impressive and refined! 🎙️🔥
As someone who works in operations, I cannot express how much of a game changer this will be for my business and the people who work for me. Thanks so much for releasing this feature!
@amy_watson5 Thank you Amy, hearing how much Guidance will improve everyone's daily work gives us all so much joy! You're why we worked so hard on this :)
Love your description. Will give it a try. Good luck with your launch and congrats!
Congrats on the ship, this looks wild — now time to move all of our internal docs to this so it's easier to get people ramped up on tools 😍
@brian_lovin Woohoo! The best part is, it's going to be so fast and easy to create new Tangos for all those old docs!
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