Hi everyone! Casey here from Parlor.io. We're super excited to announce the launch of our Ultimate Guide to User Success! Today, humans expect more from their software. We expect uniquely personalized experiences, 24/7 1:1 support, and elegant yet immediate solutions to our problems. Yet SaaS businesses today are not equipped to provide these types of deeply customizable experiences. The tools we purchase to address these concerns provide a single experience to all of our users without taking into account who they are, what their history is, or what their relationship to our product is. They act as a band-aid on a broken bone; a short-term solution to a very real problem. Enter User Success. By deeply understanding key humans within your customer accounts, you can understand how groups of similar humans interact with your product in ways that actually matter to your team, allowing you to personalize every aspect of the customer journey. So, the team here at Parlor presents our guide for your review. We hope you check it out, love it, and implement the ideas behind User Success at your own company. We hope that you send us feedback (casey@parlor.io works)... we'd love to hear your thoughts on the future of SaaS.

The concept of User Success is something we’ve been working on for a while here at Parlor.io, and it’s super exciting to see it out in the world now. Really looking forward to hearing everyones thoughts on this strategy. Great job @casey_paxton!

Proud of the work our team has done! User Success strategy can revolutionize the way that your teams view your customer accounts, allowing you to personalize every aspect of the customer journey. Super cool idea!

Great job @casey_paxton & @liz_lisowski!!! This is really going to improve the way teams think about their users and the customer experience

Love it, Casey! As someone new to the world of Success, this is such a big help for getting me & our team aligned around user needs. It'll be so insightful as I continue to venture further into the realm of User Success!!