Subscribe
Sign in
Threado AI — Instant answers to queries on Slack, Discord & web
Create your custom trained AI in minutes. Train it on your knowledge base, support doc URLs, PDFs, and community conversations. Install it on Slack, Discord, your website and provide instant responses to customer queries.
149
Replies
Best
Hi Product Hunt community 👋
Super stoked to bring to you Threado AI - your support sidekick.
We want to empower community builders, startups, makers, and creators like you with the tools to help you provide support to your customers wherever they are. That’s why we built Threado AI, the intelligent sidekick that provides instant support anywhere - Slack, Discord, inside your product, or even on your website.
Problem
Over 800+ global community-led companies have used Threado over the last year to create a better experience for their customers on Slack, Discord, and other platforms. A common thread we observed was that customers or community members often ask questions which were either answered before or was already answered in the product or brand's documentation or support URLs. Yet it would take several minutes, hours and in some cases days for them to get the right answers. Reminds us of the classic "Please hold. Your message/call is important to us." situation we all have been through at some point in our lives. Support doesn't have to be this sloppy.
Solution
With Threado AI - our aim is to help you provide instant and automated support that delights your users and customers.
🤖 Train the AI with your knowledge base, support URLs, documentations, PDFs, and community conversations
🤝 Install it on Slack, Discord or embed it on your webpage and provide instant support anywhere
📈 Understand your customers' needs, visualize your sidekick’s performance, and train it to improve and learn constantly
We've made it super easy for you to set up your custom trained AI in minutes.
We loved building Threado AI and bringing it to you. We also had a blast creating the (scrappiest) launch video. Check it out, take Threado AI for a spin for free and let us know your thoughts!
Peace out! 🖖
Launching soon!
Hey @5harath, @prao25, and team, your new toy is pure gold! Thank you for allowing me to become a beta tester. Threado AI provides instant value, and it gets better and better. I am the happiest customer there is and I will keep on providing feedback. You guys and gals are one of the greatest teams out there. Keep on doing what you are doing! 🙌
@5harath @prao25 @savian_boroanca Thanks for cheerleading for us always, Savian! Also - super grateful for being one of early testers and sharing your valuable feedback!
@5harath @savian_boroanca thanks so much for sharing feedback always. Keeps us going! Looking forward to improving this further! 🙌
Congrats on the launch
For community answers, how will it distinguish between right/best answer vs others?
@devashish_m great question. It currently checks for similar questions asked and summarises the responses from the discussion. It does a great job of pointing to the threads that are relevant to the question asked.
Not sure if there is an easy way to determine the right answer - we could use signals like responses from the one who posted the question, reactions to responses etc.
Congrats on the launch @prao25! Fantastic to see the progress you and the team are making on Threado 🚀 LOVE LOVE LOVE the video 😎🎙️
Came here for the rap video, stayed for the AI powered community support!
Can't wait to try it out for Hashnode Platform and share my feedback with you @prao25 @5harath
@5harath @kavirkaycee haha more rap and features on the way. Looking forward to your feedback!
💡 Bright idea
Amazing guys! Congrats on Launch. Just a quick question. The use case I would go is to answer customer questions on my website. 2 Quick questions:
1- Does the platform can be trained with most recent conversations users will have on my website?
2- In that case if AI cannot handle the answer is possible to link with some ticket management solution like Zendesk or any other similar?
Wishing you a great Launch and Growth!!!
@alyssoncm great questions (and suggestions for our roadmap).
1. Not yet. This works on Slack and Discord. We need to implement it for conversations on website. Will take it up.
2. We are going to roll this out going ahead.
Would love to understand the use cases further. Could I request you to drop a mail to pramod [at] threado [dot] com
@sentry_co your data is secure with us. We are SoC2 Type 2 compliant and all data is encrypted. User can request for data deletion anytime.
This is insane! Business and their customers struggle a lot when it comes to customer support! This tool is the revolution in this sector.
Great work @5harath and team!
Congratulation on the launch of Threado AI
@5harath @pritesh_kiri agree! Quality support is major differentiator and we want to make it super easy for startups, businesses, community builders to provide instant support that delights their customers/members.
🔌 Plugged in
Threado has been a game changer in supporting our Notion community around the world. Truly one of my favorite teams in tech today and I often think about how much time I save because of all of their innovative features. As always, very excited to see the next step in the product with AI and so happy for the team 🙌
So happy to hear that @francisco_cruz_mendoza! We love Notion and the community you are building and it's a honor to take a small part of it. Thanks for allowing us to serve you 🙏🏼
@francisco_cruz_mendoza been amazing working with you and the team! Thanks for all the support 🙌
Blown away by Threado AI! Have tested it a number of times pre-launch and very very excited to have it live on Lenny's Community! Kudos Pramod & team!
@shreman_shrestha1 Thank you for the feedback and for being one of our early testers :)
@shreman_shrestha1 cheers, Shre! Has been great to work on the feedback and see it shape up. Looking forward to keep improving the experience 🙌
We've collabed with Threado and were pretty excited to test Threado AI. The UX is very simple, yet a very powerfull product. They are responsive and move very fast! Congrats on the launch 🥳
Threado AI is the perfect way to improve your customer support experience. It's fast, accurate, and affordable. What more could you ask for?
Huge props to the team! Crafting custom-trained AI this quick and versatile is a game-changer. Big thank you for this genius solution! 👏
@pavithran_chidambaram Thank you for that feedback! Would love to hear your experience after using the bot!
@pavithran_chidambaram yes, we plan to add workflows to this going ahead. Thanks for the feedback!
@huy_doan_quang thanks, Huy. Let us know if you need any help in setting it up. Would love to hear your feedback.
@praveenkoka Thanks for the feedback! Looking forward to hearing about your experience with Slack!
Threado AI's approach to refining online discussions is fascinating. The AI-backed sentiment analysis and insights have potential to create more vibrant communities. Curious to see how it evolves in enhancing digital interactions.
Undefeated Underdogs Podcast