Tooltip.io — In-app messaging suite for user support on the web

@bentossell Thanks Ben. I completely agree. Any messaging works well if it's timely and relevant. At Tooltip.io we make emphasis on Triggers, so you can define where to show an in-app message and based on what user behavior, so that they don't annoy users

@elizabethhunker Thank you Elizabeth. In fact quite a few customers come from using Intercom and we're building an integration service to provide flexible messaging from Tooltip.io based on user states and actions tracked by Intercom.

@romanzadyrako @bentossell Hi! This looks nice. I found some similarities with Intercom. Am I correct? Cheers

@danflopes Thank you Daniel. Quite a few customers we get use Tooltip.io in conjuction with Intercom. The feedback we get is that they need more flexibility in addressing user issues. That's where Tooltip comes in. We employ 6 message types (a couple more in the works) from simple tooltips to draw user's attention to a menu item or decode unfamiliar term to page specific FAQs (see example - http://bit.ly/2bf9mr6) and more.

@spenceryang Thank you Spencer. It's literally a copy'n'paste installation. Exactly as you would with Google Analytics

@agabisov Thanks Andrey. We're web first at the moment, an SDK for native mobile apps is coming later this year. A couple of good use cases - SchooTime who is using Tooltip to onboard new users and Cleanify who is using it to help cleaning firms work with the Dashboard. Here are a few examples for applying Tooltip in web apps: 1) Greeting new users. Simple, but nice human touch (Example - http://bit.ly/2aL2AJL) 2) Introduce new features (Example - http://bit.ly/2aFoKYb) 3) Page specific FAQs (Example - http://bit.ly/2bf9mr6)

@boogsau Thank you for flagging Matthew. Rolling a fix now. In terms of integrations the #1 most requested is Intercom. We're also planning on Mxpanel, KISSmetrics and Segment. I really like guys from Elevio. Our approach is slightly different, as we embrace more interactions scenarios with the user. Here are a few examples: 1) Greeting new users. Simple, but nice human touch (Example - http://bit.ly/2aL2AJL) 2) Introduce new features (Example - http://bit.ly/2aFoKYb) 3) Page specific FAQs (Example - http://bit.ly/2bf9mr6)

@romanzadyrako @boogsau Where are you guys with the Mixpanel integration? Can you take triggers from Mixpanel for which users should be pushed should get a notification?

@vrungta Vikash, thanks for the question. The only true caveat that was holding us back with Mixpanel integration is that they're not really built for real time, which occasionalliy can result in delayed playback. That said we've come up with a clever solution, which is currently in works and one that should exceed expectations. We're eager to take the wraps off in due time.

@carlosleisantos Thank you Carlos. That's the goal. Each in-app message has tracker, and we're working on unifying this data in a meaningful way to show you where users struggle and where you can intervene with a help message to get them over the hurdle.

@apitt24 Thank you Adam. This is exactly our line of thinking, the next steps is introducing advanced customer segmentation to help reach the right person at the right time with further automation on this front

@palash76 Thank you Palash. It's great to know what we do makes sense.

@shah_vidit Thank you Vidit.

@alex_swiftify Thank you Alex.

@batsirai_chada Thank you Batsirai. Valid point. The use case we had in mind is eliminating those 50% of customer support tickets that usually deal with repetitive user questions about product functionality, i.e. What does LTV mean? or How do I add a team member? so you can answer them in-app as they arise in context of the page or task at hand. Here's an example of what I'm talking about - http://bit.ly/2bf9mr6

@romanzadyrako Totally agree. So for your intercom integration - do you see providing an option to end users to contact support if the tooltip didn't supply the right answer. B e also great if we could then see which tooltips resulted in tickets... so we could improve those tooltips?

@jackbwheeler thank you Jack.

@crispinheneise Thank you Ryan

@paulmboyce Thank you Paul. We love Popcorn Metrics. We should integrate.

@keithwhor Thanks Keith. Tooltip.io was born out of our own need. Basically, we wanted to answer FAQs and provide help to new users. I always felt like sending a user to an FAQs page or messaging them later over email was too late. After all if you're trying to figure out the product, you want help right there right now. A personal pain for me was being able to add these without help from developers. I remember fighting over wrongly named Mixpanel events with our CTO, and I felt powerless. So we wanted to make it easy to add, setup and preview in-app messages without coding.

@tjwise_ Absolutely.

@arturkiulian Thank you Artur.

@audreynovits Thanks Audrey. Messages are fully customizable, the only thing we're still figuring out is using your own fonts. The trick is to balance simplicity with function.

@imakestrides Thank you Kyle. Our pricing isn't final, but we wanted to accommodate novice users and stay competitive with more advanced customers.