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Truva
p/truvaSell more. Grind less with AI agents.
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Michael Seibel

Truva - Onboard and retain customers with AI agents

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Truva AI agents not only guide your users to the right tools, features, and info within your app, but they can take action on their behalf delivering the experience of a personal account manager for every customer in real-time.

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Gaurav Aggarwal
Maker
📌
Hey Product Hunters! I'm beyond excited to introduce you to Truva. But first, a story about frustration, bad software, and the dream that inspired Truva 😉. I built my previous startup from the ground up. Growth was exciting, but with that came tons of new tools – CRMs, payroll software, you name it. Each platform promised a solution, but the reality was a tangled mess of time-sucking onboarding, endless FAQs, and features we never fully used because... who has time to become an expert in everything? 🤷‍♂️ I used to joke with my team, "Wouldn't it be awesome if this software just did it for us?" 😄 Turns out, I wasn't the only one with this problem. As I spoke with other founders, a common pain emerged: software overload was eating up time and hindering growth instead of enabling it. On the flip side, we all have experienced the joy of creating a product, pouring our heart and soul into its development, only to watch helplessly as users stumbled through it, overwhelmed and frustrated. No matter how intuitive we thought our interface was, there were always those who needed a little extra guidance 😞 After some research I stumbled upon the world of Digital Adoption Platforms (DAPs) 🤯 Cool concept - overlays and walkthroughs to help onboard users. But there was a catch... they required significant configuration and constant upkeep. Plus, they still left the user doing all the work 😓 Then the AI revolution hit ✨ That's when it clicked. What if an AI could not only guide users but take actions for them? Update a contact in the CRM, trigger a campaign email, even handle payroll tasks? We could deliver the elusive "personal account manager" experience for every customer 😊 That's why we built Truva To help product owners onboard and engage users with personalized guidance and AI assistants so their end users can focus on fulfilling their goals rather than spending time on learning the product. 🎯 Solve the overwhelm— end-user just tells us their goals, and we create a personalized onboarding plan. 🤖 Truva does the heavy lifting— learns your processes, best-practices and the software platform itself. 🛠️ Avoid unnecessary features— offer a VIP experience with chat and in-app guidance agent. 🌱 Truva evolves with users, maximizing their usage and introducing new features through personalized upselling. If you care about retaining your users, you need Truva. Although our underlying platform is built for complex B2B use-cases. Today, we're launching 🎉 a Chrome extension for HubSpot and Pipedrive. Install it and see how Truva instantly improves those workflows. This is just a taste of what's coming. Feel free to book a complete demo at https://truva.ai. I'd love your feedback 🙏 We're on a mission to help businesses truly leverage the power of their software stack. Let's transform customer experience together!
Sabaat Parasad
@gauag This look really great Guarav. You are enabling AI to do digital adoption for platforms and perform other tasks making it work like your actual AI personal assistant is super useful and impressive. Congratulations on your launch.
Anuja Verma
Maker
@gauag @sabaat_parasad Thank you :)
Gaurav Aggarwal
Maker
@sabaat_parasad @kchris22 Thanks for the kind words :)
Gaurav Aggarwal
Maker
Thanks @billboulger. Excited to build towards the vision 🚀🚀
Gaurav Aggarwal
Maker
@jaketital Same here :)
Aum Pandya
Maker
The best thing that I find with Truva AI is that it helps you learn on the fly. Who wants to keep going through an entire rabbit hole of documentation. ANNND you say the bots help you accomplish your tasks too be it CRMs to software. You must be joking! But apparently its real! Go ahead check Truva AI out! Your new best friend.
Anuja Verma
Maker
@aum_pandya Absolutely agree! The ability to learn on the fly has been a game-changer.
Johny burg
Impressive work. How scalable is your AI technology in handling a large number of users, particularly during peak times?
Gaurav Aggarwal
Maker
@johny_burg Extremely scalable! We've made horizontal scaling of cloud resources a key pillar of our design. This means we can handle surges in users like a champ, especially during those peak times. Plus, our approach aligns perfectly with revenue models – it's a win for us and for our customers (the software providers and their implementation partners). Moreover, we love seeing lots of users! It's like fuel for our AI engine, which helps us continuously improve our accuracy.
Anuja Verma
Maker
I might be biased, but I've started adding Truva to every product I use—from CRM to recruiting software. It simplifies my experience so much, not just giving me back my time but also removing the cognitive load of learning the product! It makes the extra effort totally worth it!
Gaurav Aggarwal
Maker
@anujaverma Proud to build with you :)
Victor Crum
Really impressed with Truva's AI approach! I'm wondering what measures have you implemented to prevent biases in AI decision-making?
Anuja Verma
Maker
@victor_crum Great question! Addressing biases is a continual process, and as a woman, it's a cause close to my heart. We use multiple AI models in our system and routinely test for biases with datasets like Meta's Persona Bias Dataset and BOLD​​. Also our focus is solely on non-personal data, specifically on product usage and the professional goals of our users, which also reduces the chances of introducing bias.
Shushant Lakhyani
These AI agents seem to be impactful. Congratulations on the launch!
Anuja Verma
Maker
@shushant_lakhyani Thanks a lot
Virendrasinh Khuman
Maker
According to my perspective, Truva AI is like having a knowledgeable friend guiding you on every step, ensuring smooth and efficient work processes. Imagine an AI assistant performing various tasks, from creating and managing deals, workflows to insightful analytics, reducing churn that is what Truva AI is. It can not only guide you through any complex and time consuming task but also do it for you! What sets Truva apart is its intuitive assistance, which not only saves time but also removes frustrations associated with navigation of complex software like CRMs.
Nachiket Patel
Congratulations on the launch! Very useful idea!
Gaurav Aggarwal
Maker
@patelnachiket Thanks :)
Rogelio Marmite
This is a great time saver.... onboarding should be smooth sailing and it isn't
Anuja Verma
Maker
@rogelio_m Definitely!
Rahul
Really impressed with Truva's AI approach!
Gaurav Aggarwal
Maker
@rahul88 Thanks :) Curious what, in particular, caught your eye about our approach?
Mark Curz
Superb Job! What are main challenges you foresee in AI adoption for customer onboarding and how do you plan to address them?
Gaurav Aggarwal
Maker
@mark_curz Great questions! I think it is three folds - Data Privacy & Security, Integration with Existing Systems and AI Bias & Fairness. Basically a reliable approach where user doesn't need to jump through 10 hoops to use AI
Muhammad Sarmad Hafeez
@Truva offers a compelling solution for businesses aiming to enhance customer engagement and retention through AI agents. With Truva, companies can streamline their customer interactions, providing personalized and efficient support around the clock. The AI agents are adept at understanding customer queries, resolving issues promptly, and even anticipating needs, thus fostering a seamless experience. Additionally, Truva's AI capabilities enable businesses to gather valuable insights into customer behavior, empowering them to refine their strategies for long-term success. Overall, Truva presents a promising tool for businesses seeking to elevate their customer service game and drive sustainable growth.
Ghost Kitty
Comment Deleted
Anuja Verma
Maker
@gargtoshit Thank you :)
Germán Merlo
Wow Gaurav! It looks awesome and it's super useful to get a tool like this in order to perfectly onboard new customers. Glad to see you helping on that. Congrats on the launch. Well deserved #1
Gaurav Aggarwal
Maker
@german_merlo1 Thanks :)
akankasha garg
Impressive work. Extremely scalable AI technology in handling a large number of users!
Sidra Arif
I visited your website, and truva looks amazing; congratulations on building such a great product. However, your Chrome extension link is not working. Please check that?
Gaurav Aggarwal
Maker
@sidraref Sorry about that. The extension went down due to the usage last night. It should be up now. Also, please note that the feature set is only limited to pipedrive.com and hubspot.com. Feel free to DM or shoot me an email if you run into any issues.
Albert
congrats on the launch, team truva! your journey from frustration with software overload to creating a solution with AI assistants is truly inspiring. 👏 i'm curious, how do you see truva evolving to cater to different industries and tailor experiences even more deeply? excited to see what's in store for the future! 🚀
Gaurav Aggarwal
Maker
@mashy Thank you for the kind words. We're thrilled to hear your enthusiasm. As we evolves, we aim to deepen our industry-specific capabilities by continuously integrating feedback and exploring advanced AI features. This will allow us to tailor our services more precisely to meet the unique needs of different sectors. Stay tuned for exciting updates ahead! 🌟
Himanshu Shah
@gauag - So Is this similar to like user guide journey's + ChatGPT AI wrapper for questions? I'm thinking https://react-joyride.com/ + ChatGPT Wrapper if the user is stuck while trying out my new product?
Gaurav Aggarwal
Maker
Excellet question @dexter1410. No it is much much more complicated than that. Let us take an example- When you ask the chat agent "create a follow up" without giving anything - it triggers a swat team of agents trying to break this down - Follow up to what? What is a follow up? how do you create one? who are you? Do you have enough permission to do it? etc. Now imagine being able to do almost anything that can be done via the UI in any software and in resaonable latency requirements. We use GPT4 along with other top models such as LLama2, Mixtral, etc which are specialized for the given software.
Steve Joe
Exciting! Do your AI agents support multilingual interactions, and if so which language are currently available ?
Gaurav Aggarwal
Maker
@steve_joe Multilingual support is on our roadmap but it is still a work in progress. Some of the chat agents can handle non-english (depending on the training) but for now the majority of the capabilities are restricted to english only.
Sophia Watt
How does this platform integrate with existing CRM systems and are there any compatibility challenges? BTW, congrats on the launch 🚀
Anuja Verma
Maker
@sophia_watt Thanks ! Our platform is designed to integrate seamlessly with existing CRM systems, supporting widely-used authentication methods like OAuth 2.0 and API keys right out of the box, which facilitates rapid integration. However, there are compatibility challenges; each CRM system may use different terminologies for similar features, complicating the process of sharing learnings across different products. We continuously work to identify these differences and tailor our integration processes to accommodate the specific needs of each CRM system.