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Truva — Onboard and retain customers with AI agents
Truva AI agents not only guide your users to the right tools, features, and info within your app, but they can take action on their behalf delivering the experience of a personal account manager for every customer in real-time.
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Replies
@gauag This look really great Guarav. You are enabling AI to do digital adoption for platforms and perform other tasks making it work like your actual AI personal assistant is super useful and impressive. Congratulations on your launch.
Wow Gaurav! It looks awesome and it's super useful to get a tool like this in order to perfectly onboard new customers. Glad to see you helping on that. Congrats on the launch. Well deserved #1
🌟 Wow, Truva seems absolutely epic! As someone who has been through the frustration of software overload, their solution sounds like a dream come true. The concept of personalized onboarding, AI assistants, and a VIP experience with in-app guidance is mind-blowing. Kudos to the Truva team for creating such an innovative solution! 🚀💯
@gauag - So Is this similar to like user guide journey's + ChatGPT AI wrapper for questions? I'm thinking https://react-joyride.com/ + ChatGPT Wrapper if the user is stuck while trying out my new product?
Excellet question @dexter1410. No it is much much more complicated than that. Let us take an example- When you ask the chat agent "create a follow up" without giving anything - it triggers a swat team of agents trying to break this down - Follow up to what? What is a follow up? how do you create one? who are you? Do you have enough permission to do it? etc. Now imagine being able to do almost anything that can be done via the UI in any software and in resaonable latency requirements. We use GPT4 along with other top models such as LLama2, Mixtral, etc which are specialized for the given software.
congrats on the launch, team truva! your journey from frustration with software overload to creating a solution with AI assistants is truly inspiring. 👏 i'm curious, how do you see truva evolving to cater to different industries and tailor experiences even more deeply? excited to see what's in store for the future! 🚀
@mashy Thank you for the kind words. We're thrilled to hear your enthusiasm. As we evolves, we aim to deepen our industry-specific capabilities by continuously integrating feedback and exploring advanced AI features. This will allow us to tailor our services more precisely to meet the unique needs of different sectors. Stay tuned for exciting updates ahead! 🌟
I might be biased, but I've started adding Truva to every product I use—from CRM to recruiting software. It simplifies my experience so much, not just giving me back my time but also removing the cognitive load of learning the product! It makes the extra effort totally worth it!
Wow...great job done dear...Hope this technology will give more benefits in the future......
I visited your website, and truva looks amazing; congratulations on building such a great product. However, your Chrome extension link is not working. Please check that?
@sidraref Sorry about that. The extension went down due to the usage last night. It should be up now. Also, please note that the feature set is only limited to pipedrive.com and hubspot.com. Feel free to DM or shoot me an email if you run into any issues.
Impressive work. How scalable is your AI technology in handling a large number of users, particularly during peak times?
@johny_burg Extremely scalable! We've made horizontal scaling of cloud resources a key pillar of our design. This means we can handle surges in users like a champ, especially during those peak times. Plus, our approach aligns perfectly with revenue models – it's a win for us and for our customers (the software providers and their implementation partners). Moreover, we love seeing lots of users! It's like fuel for our AI engine, which helps us continuously improve our accuracy.
How does this platform integrate with existing CRM systems and are there any compatibility challenges? BTW, congrats on the launch 🚀
@sophia_watt Thanks !
Our platform is designed to integrate seamlessly with existing CRM systems, supporting widely-used authentication methods like OAuth 2.0 and API keys right out of the box, which facilitates rapid integration.
However, there are compatibility challenges; each CRM system may use different terminologies for similar features, complicating the process of sharing learnings across different products. We continuously work to identify these differences and tailor our integration processes to accommodate the specific needs of each CRM system.
Is there a feature within the platform that allows for human intervention in case the AI's actions need to be overridden? Well done on the launch!
@maali_baali There is an option to integrate with ticketing platforms such as Zendesk for situations where users want a human to handle things. We are in the process of integrating with platforms such as ServiceBell for real-time intervention. Additionally, we track detailed end-user analytics and integrate with existing CDP solutions, allowing software providers to review feedback later as input for their engineering and product teams.
@mark_curz Great questions! I think it is three folds - Data Privacy & Security, Integration with Existing Systems and AI Bias & Fairness. Basically a reliable approach where user doesn't need to jump through 10 hoops to use AI
@Truva offers a compelling solution for businesses aiming to enhance customer engagement and retention through AI agents.
With Truva, companies can streamline their customer interactions, providing personalized and efficient support around the clock. The AI agents are adept at understanding customer queries, resolving issues promptly, and even anticipating needs, thus fostering a seamless experience.
Additionally, Truva's AI capabilities enable businesses to gather valuable insights into customer behavior, empowering them to refine their strategies for long-term success.
Overall, Truva presents a promising tool for businesses seeking to elevate their customer service game and drive sustainable growth.
Congratulations of your launch! What kind of AI technologies are utilised in Truva AI, and how do they enhance the user experience?
@irsa_doham Thanks for asking.
We really care about accuracy and relevancy of our answers as well as low latency of the replies. To achieve this we experiment with different LLM models, RAG models, several techniques to come up with accurate steps , several techniques to properly clean data.
We also use diverse data stores and caching mechanisms to enhance performance and reduce response times.
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