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Turf — The in-app community platform for SaaS companies
Create community forums, customer feedback boards, knowledge bases, roadmap displays, change logs, feature request boards, bug reporting forms, academies, technical documentation hubs, and online events - in one centralised hub that embeds in your application.
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@thisiskp_ Thanks for all the help! Appreciate the support and guidance 🤙
@thisiskp_
Congratulations on the release of Turf! Turf understands unique problems! Great teamwork🦾
@thisiskp_ @max_savonin1
We offer custom branding on authentication pages in our paid plans, including branding inside the community environment for all plans. We also have a free plan with limited members.
@max_savonin1 Thank you and definitely!
- Yes it can!
- We have a free forever plan so SaaS companies can test the platform before committing.
Got it. For sure. Currently we provide an embeddable widget that can show in your existing SaaS application and reflects your community environment. We also work with SSO setups for our clients so their users won't face any auth pages or sign in/up flows. I will for sure ping you and let you know when we add the API access to all our plans and you can review it. Appreciate the support!
I saw a demo clip a few days back and it looked awesome. Integrating all of that into any SaaS takes a while, requires some compliance with data privacy, permissions, user control, performance implications.
A plug-and-play solution is definitely in order.
Congratulations on launching such an amazing product. The integration of a knowledge base in a community and gamification features are fascinating.
@ali_shaheen Appreciate the feedback Ali. Thanks! It's all about creating one single meet point for your users :)
Well done Olivier and Turf team 🙂 Congrats on your launch! What a momentous day ✨
Looks really slick. And super comprehensive, everything a community manager would need.
I've been using Slack as the "community" but it honestly feels a bit disassociated with my product. Turf looks like a better way of doing it. Booked a call with the team!
Oh wow this brought memories back from Thinkific days where the team was building a community from scratch! It's a big endeavour to build, but so much value to the end users. In so many businesses, it is important to integrate the community into the app so it's a more seamless experience. And man Turf delivered some amazing feature sets!
This would work REALLY well if people are logging into your app often already!
Good luck taking all the inbound demo calls and congrats on the launch @oliviervandenhoogen and team. Good hunt KP (@thisiskp_)
@tonyhanded haha that's crazy! Yep. In the end, your users want to be most active in your community when they have just used your app or when they are using it in real-time. Making the barrier to entry as low as possible in those moments is very important :)
@tonyhanded after two years of hard work, pivoting and struggles… more than happy to take every inbound call. No problem at all. Would love to connect sometime with you as well!
Congrats on the launch, KP, and what a cool concept!
This seems to be an amazing way to bring the community inside of the already existing SaaS, instead of having to create another login, or access another platform.
Very creative, wishing you nothing but the best!
@davisnz just started to follow you as well. I would be very interested to hear more about your journey. 7 figures in 3 years, well done. Appreciate your kinds words as well. This is exactly what we thought; focus on saas, facilitated SSO and lower the entry barrier as much as possible. This way you can build a get strong customer base with a high self-service ratio and great NRR.
Been looking at Turf and it's purely designed for SaaS companies. Fb groups are dead, I tried discord and grew to 15K but 0 analytics. It's just people with funky gaming names. - My CEO asked.
I couldn't do anything and I wish I found Turf back then.
Good job Turf team and yes, community is the future!
@superminnu For SaaS companies it is really hard to launch on FB groups, Discord, or Slack and drive some organic peer to peer community activity from their user base. Besides the lack of basic features that allow you to properly manage your community (like analytics, as you mentioned), generating community engagement in the first place is a big pain point. SaaS users want to be active in your community when they are using your software in real time or when they have just used it. It is very important to make it as easy as possible for users to participate in the community, in these moments. Besides that you can not centralise any other modules in your community on FB, Discord, or Slack. This creates a lack of incentive to go to your community and means people will be less exposed to your community in the first place. It really comes down to making your community the single meet point for your users.
Turf simplifies community management with its all-inclusive hub. Amazing work, Olivier!
Firstly congrats on launch! Product looks and feels clean, functional and straight forward. So far my top feature is "Knowledge base". From my personal experience I know how important project documentation is. It is so nice to have it integrated with other things like "Onboarding, FAQ and Announce".
Just checked out Turf and I’m really impressed! I love how it combines community forums, feedback boards, knowledge bases, roadmaps, change logs into one centralized hub. The fact that it’s all embeddable within our app is a huge plus.
The ability to measure community engagement's impact on key business metrics like churn reduction and revenue growth is awesome. It’s clear you guys have put a lot of thought into addressing the unique challenges SaaS companies face.
Looking forward to trying it out and seeing how it enhances our user engagement and support processes. Kudos to you and your team for creating such a comprehensive tool!
@oliviervandenhoogen Do you have plans to integrate with any specific CRM or support platforms in the future?
@ashikhameed Thanks for the kind words! Looking forward to hear what you think after you've given it a try. Yes, we have some pre-built integrations (e.g. Intercom). Currently we enable the integrations upon request, but you'll also be able to do it yourself within the next 3-4 weeks. We are making those pre-built integrations self-serve as we speak :)
If you have any questions while trying it out, be sure to let me know. Happy to help!
All signed-up using your gift code — thanks! The product looks very clean and beautiful so good job there. I would like to see API access on all paid plans (it's a deal breaker for me and probably others in the NoCode / LowCode community if experience is anything to go by). I'd also like to suggest adding Webhooks alongside the API please 🙏
I'm impressed that you have allowed for unlimited members on all paid plans so thanks for that too. Other platforms use member numbers to drive people to the next paid plan which never made sense to me 🤷♂️
We run digital courses as part of our business and so I'm keen to see how well Turf will support these sorts of features in the future: multiple courses, cross-sells, user permissions, course payments etc. It looks as though the Academy is the start of this side of your platform perhaps?
@theflowagency Appreciate it Glenn! Noted. We will most likely add API access together with webhooks to all the paid plans soon - valid point.
Yeah the member limit thing doesn't make sense, especially for SaaS companies and the fluctuating user base sizes.
Indeed! The academy feature is the basis for our future course functionality that we will be building out more in the future. We will be providing all the need courses functionality in the near future hopefully 😎
@oliviervandenhoogen Thanks for replying Oliver and that's very encouraging news indeed. You have a real shot here at being the first all-in-one platform to get it right and there are soooo many SaaS owners in need of this. I look forward to being a part of this journey with you and in the meantime, have an amazing launch day 🔥🚀
@theflowagency amazing to receive your support on all different kind of platforms. A real tech enthusiast, I would say. Appreciate it!!
Totally agree with @thisiskp_ - the SaaS space is going to explode and the key differentiator will be how well you can engage with your customers. Great concept for a product!
@thisiskp_ @nocodelife let me know if you have some further thoughts about how we can further engage saas users. In a way that makes sense and drive the business objectives of course :)
Congrats on launching Turf @oliviervandenhoogen & @tim__pouw! We are managing four SaaS products, and this sounds very helpful. Going to try it out asap!
@annascandella Thank you! Sure. Looking forward to hear what you think :)
@annascandella thanks for your message. One big advantages that might not be clear. We have an social bar in case you have four SaaS and want to provide an environment for all of the separated but also want them to be easily accessible. Let me know if you would like to hear more about this.
Congratulations on the Product Hunt launch 🚀
Highly recommended to all the SaaS founders who want to have their own all in community platform that comes with Knowledge base, customer feedback, technical documentation, direct support chat 💬 and academy.
@sam_jesani Appreciate the support Sam!! Was a pleasure working together :)
@sam_jesani where unicorns begin to fly…. The rest is history. Thanks for your support Sam!
@_gw Appreciate all your support over the last few weeks! The ability to embed is a great way for SaaS companies to increase community activity and adoption :)
@_gw curious it was great to hear you and @oliviervandenhoogen are able to connect in London next week!
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