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typedesk — A shortcut to all your canned responses
typedesk supercharges your canned responses. typedesk works with your current tools (help desk, email client, chat, social media) to quickly and easily answer your customers wherever they contact you.
Ditch repetitive typing and install typedesk today!
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Replies
@kensavage Hi Ken. Glad you asked. Lots in fact. First, it's much quicker since you can search from anywhere on your computer with a simple shortcut. It supports translations in several languages, merge tags (you can use one response into another to create complex responses). And last (but not least), you can create teams and share your contents with whoever you want. And needless to say, it is synced on all of our apps. Hope that answers your question :) Feel free to give me your feedback, I'd be happy to explain in greater details some of our features.
Hello @michel_vermeulen_1 looks great! Here at Okarito everyone has a atext account with canned responses. We like the fact that everyone has different canned responses to make things a little less robotic. What's your stance on this? (i'll try typedesk tomorrow and make more feedback)
@michel_vermeulen_1 @r_duvoux Hi Remi! I hear ya! We have something in mind just for that on our roadmap, so stay tuned and I'm sure you'll love what's coming up :)
Hi Michel, can you tell me more about how it works if there are multiple people who manage support, or who would need access to those answers for content?
@amber_ogborn Hi Amber. Thanks for asking! You can create as many teams as you want (for instance, one for tech. support, one for outbound sales etc.), and invite your coworkers to join. For each team, you can select which canned responses you want to share. Voilà! :)
I love that you've added this functionality across multiple platforms. Other products tend to just stick to Gmail integration. Great work!
@titusdecali Thanks Titus! This is actually the genesis of the project: what happens when a customer reaches me on Facebook while I am using Zendesk built-in canned responses? I either have to re-type the whole thing, or open Zendesk, create a blank ticket, open my canned responses, and find the right one. I've done that for a while. And that was tedious :)
Hey @michel_vermeulen_1 where do you get the translations from? Asking because if it’s something like Google Translate, it would make people look silly because the translations are really unnatural most of the time...
@michel_vermeulen_1 @anna_0x Hey Anna! We do the translation in-house, and we're not using Google 🤘 Did you spot anything weird though?
Started using it a few weeks ago... it's honestly a god send [can't believe it's the only solution out there of its type]...
And the beauty of it is that it's reasonably priced, the team is responsive and it just works!
Can't wait for the future of TypeDesk!
Hi Hunters!
Happy to share something I've created and I'm currently working on: typedesk.
After going back and forth between Zendesk, Facebook, Intercom, I figured I could save myself a few hours of copying/pasting our canned responses and organizing them with the whole organization, so I created typedesk: a solution to have all of my canned responses in one place, that I can use everywhere.
Our guidelines for every feature is:
🏎️ Make It Blazing Fast
It needs to work instantly, with no load time, instant search and quick copy/paste.
🦸 Design For Superhumans
Keyboard-first approach, every important action must be achieved without leaving your keyboard.
👍 Make It Easy
We are not building a tool for IT and engineers, but for people answering lots of emails and writing lots of content every day (tech. support, administrations, clerks etc.).
I'd love to hear your feedback on our value proposition and our UX/UI, so happy to hear your thoughts if there's anything that is not explained well enough on our website. And if you like our product, please leave us a 👍
Happy Hunting!
Michel
@michel_vermeulen1 Congrats Michel, Typedesk looks great! Grab my upvote, and how about an interview about it at StartupRadius.com? Send me a message to paul_AT_startupradius.com if interested.
Hey Hunters,
Happy to chat here, feel free to leave your feedback and comments :)
Hi all,
We are almost at 50 votes! We are thrilled, thanks a lot for your interest!
We're throwing in 3-months free on our premium plans for Hunters only :) Feel free to get in touch with us to redeem your discount.
@barrettshepherd Hey Barrett. Just drop us a line on our website with your PH username and we'll be in touch quickly.
This is really well designed. Is there anywhere we can make a donation to help support typedesk?
@haleyderm Hi Haley. Thanks for your comment. We don't accept donations but you can use the free version as long as it suits your needs or upgrade for one of our premium plans starting at $3.99 / month :)
I love that you are available on both Chrome and Desktop. I can't wait for the Safari extension and the mobile app, then you're complete.
I made a review of my testing of TypeDesk, really enjoyed it, you can watch it here: https://phillipstemann.com/typed...
One of my favorite purchases of the year. Easy to use. Makes things very easy when you have information that you want to not only have readily available for you to send out, but your team or employees as well.
@lloydpearsoniv Thanks Lloyd! If you like the app, feel free to leave us a review, we always appreciate support from our users on typedesk.com/review
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